Printerval is an online marketplace, where people come together to make, sell, buy, and collect unique items. There’s no Printerval warehouse – just independent sellers selling the things they love. We make the whole process easy, helping you connect directly with makers to find something extraordinary.

Email: support@printerval.com

Phone number: +8490 344 6430

Office Address: 3rd Floor, 24T3 Thanh Xuan Complex Building, 6 Le Van Thiem Street, Thanh Xuan Trung Ward, Thanh Xuan District, Hanoi, Vietnam.

Creating your Printerval account might just be the best thing you’ve ever done (ok, we’re exaggerating a bit). In addition to being able to create your own products there, your Printerval profile gives you access to great features to discover (and treat yourself to) a whole host of independent works of art.

The only condition: to be at least 18 years old. All you have to do is choose your username (as long as no one is already using it) and register. Yes, it’s free.

After reading the Terms of Service, head to the Registration Page to get started.

You don’t need a Printerval account to view and purchase the millions of designs available. After each purchase, we will inform you by e-mail of the progress of your order.

If you’re thinking about creating a Printerval account, think no more! These are the reasons why you should click on that signup button:

• Personalized Home Page – Find new art based on what you favorited, right on your homepage.
• Favorite works – Heart the art you love for easy purchase later.
• Create lists – Organize your favorite art by groups.
• Follow artists – Get updates when they post new stuff.
• Change up your Profile – Spice up your profile with a fun avatar or a cover photo.
• Order History & Status – Track what you’ve bought today, yesterday, and right when you started.
• iOS and Android App Login – iPhone and Android users can have all their details synced when they log on to the app.
• Exclusive Promotional Content – Be the first to find out about our latest deals and new products.

You can choose the language, shipping country, and currency at the bottom of every page on the Printerval website as shown in the picture here:

After clicking on the button, please select the desired Country and Currency for your changes.

Why do ads appear after I place an order?

Are these offers reliable?

Yes , these are real offers valid from trusted brands , which are offered to you to thank you for your purchases from the independent artists of the marketplace. 

You can find out more about the ones that interest you by clicking on them.

Will I be entitled to other offers on my next order? What will be the next offers?

Yes , you will be offered other offers the next time you purchase work on Printerval.

These offers vary according to availability. 

Will my data be resold?

No. Instead, Printerval shares data with various service providers for the purposes of providing such services to Printerval, in accordance with our Privacy Policy.

Can I buy works in digital format?

Yes, the file is attached to your order at check-out.

Can I customize a design?

You fell in love with a design but would like the artist who created it to make some changes? Of the kind :

• change a message or add one;
• change colors;
• change the size or location of the design on a specific product.

The works available on the Printerval marketplace are the exclusive property of the independent artists who create and publish them. They decide what products, sizes, and colors are available for sale in their Printerval store.

You can always contact them directly via Printerval Email, our internal messaging system, if they have activated this function, or via their social networks to let them know your wishes. 

Why are the price differences between similar products on Printerval?

Each independent artist freely sets the selling price of the products in his shop . This is why prices may vary from one design to another for the same type of product. Added to this are taxes and shipping costs, which also vary according to several factors. 

With this approach, artists keep maximum control over their margin and you actively support their creativity through your purchases. 

How does the Printerval account improve the search experience?

Admittedly, we are not very objective, but still… the Printerval account only has advantages! We can only recommend that you create your own .

You’ll enjoy a much better search experience:

• Your home page will be full of content selected for your beautiful eyes! 
• You will be able to add your favorites to your favorites and favorites lists . In addition, it will help us improve our recommendations. 
• You will be reminded of the content you have recently viewed, so that you can add them to your favorites if they still make you fall in love.
• Your cart will be saved to give you time to think about other products you would like to add.

To sum up, the Printerval account does the hard work. All you have to do is sit quietly on your sofa to admire the result and make your choice. 

How do I view my order history?

By creating an account on Printerval (it’s free!), you ensure that you keep track of all your orders. You can view them on the Track Your Order page . You will find lots of useful information here:

• Order number
• Date of purchase
• Amount and delivery address

By clicking on the order that interests you, you will obtain even more precise information:

• The different products that make up your order
• The status of each item ordered
• And even the info of the artists!

If you don’t already have a Printerval account, you can still find your order information. All you need is the email address used during purchase and your order number. This order number is listed at the top of your order confirmation email.

If you can’t get your hands on your confirmation email, call our awesome customer service, they’ll come to the rescue right away. 

What are the favorites lists for?

Favorites lists revolutionize the way you use your favorites on Printerval, just that!

Why are you going to love this feature? 

• Thanks to it, you can organize your favorites by themes, products, colors, gift ideas and any other criteria you like .
• You can also share your lists with the whole world! Social media sharing is a great tool for independent artists, influencers and art fans. So don’t deprive yourself of it!
• To add or remove works from your lists, all you need to do is click on the heart-shaped icon.
• And when you feel like making great purchases, all you have to do is select your favorite items from your list and add them to your basket.

How do I access and create a list?

To create a list, all you have to do is add an item to your favorites by clicking on the heart-shaped icon, at the top right of the preview of the product in question. You will then see a message appear at the bottom right of the page. Click on ‘Choose a list’. In the pop-up that appears, select the list(s) you want to add this favorite to or create a new one .

Once your lists have been created, you can access them with a simple click on the heart-shaped icon to the right of your avatar.

This section will also allow you to select the list of your choice, to add or remove favorites from it, and to share its URL with all your contacts, well… except those who have not Internet, of course.

Can I send someone a gift directly?

Yes, it is possible and it is even very simple! Simply enter the address of the person you wish to give your gift to on the payment page and tick the ‘ Send as a gift ‘ box.

Need help finding the perfect gift? Take a tour here . You will find a lot of gift ideas for your friends, your family, the neighbour’s cat… In short, all those who hold a special place in your heart.

Where is my gift?

What if you asked the sender of the gift to check the status of the order , so as not to spoil the surprise effect? All you have to do is click on the button below to find out:

• the estimated delivery date,
• tracking information (if applicable), and
• the status of the items: in production, shipped…

But if you prefer, you can consult them yourself. All you need is the order number and the email address of the person who gave you this gift.

If your gift is late, ask the sender to contact us directly as support requests can only be submitted with the email address used to place the order. 

How do I return or exchange a gift?

If there’s a sizing issue with your gift, or if you find the color isn’t flattering to your complexion or the fit isn’t showing off your perfect body enough, don’t panic, we can fix it. Or maybe your gift just doesn’t convince you  ? (If it’s because of the smell , know that it’s a result of the printing process. But promise, swear, it’s only temporary.)

In any case, simply contact the person who placed the order to ask us for an exchange or a return.

What promotions are offered on Printerval?

Coupon codes – Coupon codes are the codes you can find in promotional emails from Printerval, as well as on the Printerval website banner, at the top of the page, and on social media (Facebook/Twitter/Instagram). They are only valid for a limited time.

Discount for bulk orders – This discount is only for bulk orders that reach a certain amount. Please check here for further information

Digital gift vouchers – These vouchers come in the form of a code that can be used several times until the amount that you freely set is exhausted, with no time limit.

Klarna FAQs

Klarna, what is it?

Klarna is a payment service that makes it easier for you to buy what you want or need. More than 100 million users and 200,000 online stores around the world have already adopted it.

How do I pay with Klarna?

Pay now: Pay directly by credit/debit card or via your bank account to keep control over your purchases. It’s fast, secure, easy and smooth.

Pay later: The “Pay later” option is a credit solution that allows you to pay within 14, 21 or 30 days after your purchase (depending on what is possible in your country), without interest or fees. You can select it on the Klarna app or the Klarna website when paying by credit card or debit card. When your order has been confirmed, Klarna will send you an e-mail with details of all the relevant information. The Klarna app also allows you to view payments already made and those to come.

Several times: The “Payment in installments” option is a credit solution that allows you to spread the payment of a purchase over several installments of the same value. Klarna will automatically charge the amounts to the debit or credit card you entered during your purchase, taking the stress out of missing a deadline.

Who can use Klarna?

To use the credit options offered by Klarna, you must be at least 18 years old and a resident of the country where you are located. Note that when you choose Klarna, the information you provided and your financial status are verified.

Can I pay for several successive orders with Klarna?

Yes, absolutely! If you see the “Klarna” option displayed during checkout, this payment method is available. Moreover, each time you choose it, Klarna will check if it will be possible for you to reuse this service for other orders.

What options are available on Klarna and in which countries?

The services offered by Klarna vary depending on your country. In all cases, the options available to you will be displayed when paying for your order.
Note: Funding options through Klarna are not currently available on Printerval.

On Printerval, payment via Klarna is only available for the following countries: Australia, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, United States and United Kingdom.

What criteria does Klarna use to verify that I am eligible?

Klarna takes various factors into account, such as the amount of the purchase or the payment history. If you are 18 or older, you will put the odds in your favor by providing your full name and exact address, as well as having it delivered to the same address as the billing address. In addition, each order is evaluated individually: it is not because you have already paid once with Klarna that authorization will be given to you for each purchase, and conversely, a refusal does not mean that your next purchases will be systematically refused.

What information do I need to provide Klarna for my payment?

If you want to pay for your order via Klarna, you will need to provide your phone number, email address, current billing address and credit/debit card bank details. In the event that Klarna needs to contact you urgently, Klarna will use the telephone number provided by you. For everything else, Klarna will contact you by email.

Will Klarna check my creditworthiness?

If you pay with Klarna, Klarna will perform a credit check. In other words, Klarna will check certain information in your credit file to ensure your creditworthiness and will rely on it to validate or not your purchase.

Can I pay before my due date?

Absolutely ! To do this, log in to your account on the Klarna app or on Klarna.com .

I have other questions regarding payments. Who should I contact ?

Go to the Klarna application or to the section dedicated to customer service on the website, where you will find an FAQ as well as various means of contacting Klarna (chat, telephone).

I requested a refund. How will I get reimbursed?

You will get your refund on the debit or credit card used during your purchase.

I received a confirmation, but not my order yet.

If you have not received your order, please contact Printerval to verify the status of your order and delivery. Alternatively, you can also contact Klarna Customer Service and request that they extend your payment due date or put your purchase on hold in the Klarna app until your order arrives.

What are your payment methods?

Note: All of your online transactions must be associated with a billing address. Make sure that the billing address mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use this form of payment. Please check further information about the Buy Now Pay Later transaction here.  

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

Do you accept cash on delivery?

At this time, we do not support cash on delivery (COD) or bank transfer payments. If you do not have a bank card, please note that you can pay for your purchases via PayPal or by SOFORT transfer (check availability in your country), these payment methods only requiring your bank details.

How long will it take for me to get my refund?

Depending on your bank’s processing time, a refund may take 5-10 business days to appear on your bank statement.

Unless it is done shortly after the order has been placed  ! In this case, we will simply reverse the payment for the order before it is debited from your account and the transaction will not appear on your account statement.

We will send you a confirmation email as soon as we have canceled and refunded your order. And if your order was paid for via PayPal, you will also receive an email from them confirming that the refund has been issued.

Is it possible to use several payment methods for the same purchase?

You should use one method for the same purchase.

Why didn’t I receive a confirmation email?

Placed an order, or at least you thought you did, because you never received an order confirmation email  ?

Start by checking the following: 

• Could the email have been sent to another address? Confirmation emails are sent to the address used to place the order. In the event of payment by PayPal , our system uses the e-mail address and the delivery address associated with the PayPal account to confirm the order.
• Have you looked carefully in the spam or junk mail folder of your e-mail box?
• Go to the Orders section of your account to see if the order has been placed.

Before contacting us, make sure you have the information listed below ready. If, after all the recommended checks, you still cannot get your hands on your order confirmation email , please contact our customer service, who will be happy to help you.

• Order number
• Recipient’s full name
• Email address entered on the payment page (or associated with your PayPal account , if this is the payment method used)
• Delivery address

Error message at checkout

You were quietly placing your order when, all of a sudden, the message “ An error has occurred ” came to spoil the party?

Start by checking the following: 

Your browser or application may also be blocking the transaction. See our related articles ( website) to learn how to fix this issue.

If the error message persists despite all these checks, it is certainly a problem related to your bank. Contact her for help.

You can also retry the transaction with any of the other supported payment methods.

Why was the amount of my order debited twice?

During an online purchase, your bank or the issuing body of your credit card must validate the payment. The amount of the order is then blocked while the transaction is processed or until the payment authorization expires. Thus, even in the event of refusal of payment, it is possible that this sum still appears as blocked on your account (it depends on your bank).

Rest assured, this amount is not debited.

If the sum appears to be blocked for longer than expected, please contact your bank directly.

American Express

For 5-10 days, American Express (AMEX) cardholders may notice a purchase on their statement with two amounts, one showing as pending and one as confirmed. Once this period has passed, the pending amount should disappear. If you have any problems, please contact American Express Support directly.

Why is my payment still pending?

During an online purchase, your bank or the issuing body of your credit card must validate the payment. The amount of the order is then blocked while the transaction is processed or until the payment authorization expires. Thus, even in the event of refusal of payment, it is possible that this sum still appears as blocked on your account (it depends on your bank).

Rest assured, this amount is not debited.

If the sum appears to be blocked for longer than expected, please contact your bank directly.

American Express

For 5-10 days, American Express (AMEX) cardholders may notice a purchase on their statement with two amounts, one showing as pending and one as confirmed. Once this period has passed, the pending amount should disappear. If you have any problems, please contact American Express Support directly.

I can’t pay. For what ?

Having trouble placing your order? Here are some of the recurring problems that can occur at the time of payment:

• The information entered is incorrect or incomplete . The fields to be confirmed will then appear in red.
• The billing address must be the one registered with your bank , regardless of the delivery address of your order.
• Your credit card information must be entered without spaces. Only VISA, MasterCard and AMEX cards are accepted.

PayPal

If you are having difficulty paying through PayPal, please contact PayPal customer service directly.

If the payment issue persists, check out this article to learn more about other payment methods available on the Printerval Marketplace.

I can’t pay with Afterpay/Clearpay. For what?

If you have any problems while paying with Afterpay/Clearpay, please contact their customer service. Please note that Afterpay/Clearpay is only available in the US, UK, Canada and Australia .

You can also retry the operation with other payment methods.

Why the hell was my prepaid card declined?

Prepaid Gift Cards must be registered or activated online prior to purchase. Without this step, the transaction will fail and charges may be incurred. To register or activate your card, follow the instructions on the back of the card or contact the appropriate assistance service ( Visa , MasterCard , American Express ).

Want to know where your order is? Click here to find out:

• The estimated delivery date
• Tracking information (if applicable)
• The status of your items: in production, shipped…

Can I track my order?
We work with a global network of shipping services (UPS, FedEx, DHL) as well as local postal services (USPS) to ensure your order gets to you as quickly as possible.

If your order was sent via a trackable service, this information will be included in your order history as well as in our shipping confirmation email.

Once your order has been submitted, you may cancel or make changes on your order within 4 hours of placing by going to “Contact Us” and creating a ticket, or reaching our customer support here. When it is more than 4 hours after placing an order, Printerval refuses to support order cancellation or order modification requests.

It is the customer’s responsibility to ensure the product delivery address is correct. Printerval takes no responsibility for any product a customer does not receive because of errors in the delivery address given to us.

Can I change the address of my order?

To change the address, you must contact customer service within 4 hours of placing the order to provide the order information and a valid address.

Contact us:

Email address: support@printerval.com

Open new ticket here

Want to know where your order is? Click here to find out:

• the estimated delivery date,
• tracking information (if applicable)
• the status of the items: in production, shipped…

Please note that the estimated delivery date takes into account both the manufacturing time of the items and the shipping time.

What if my order is late?

Estimated delivery times take into account both the manufacturing time of the items and the shipping time. Despite our efforts to best estimate the delivery date of your order, sometimes printing or shipping takes longer than expected.

If you don’t receive your order on the announced date, don’t panic! It is quite possible that it is on the way and will reach you in the days to come. If it is too late, contact us and we will do the necessary.

Once shipped, an order cannot be canceled. You must request an exchange if you have chosen the wrong size, color, or type of item, or a return if you no longer want your order or if it no longer suits you.

If you placed your order less than 4 hours before modifying the delivery address, the modification will be immediately taken into account . Otherwise, the address change request will be forwarded to our customer service department, who will make every effort to ensure that the print service providers can process it before the order is dispatched.

Email address: support@printerval.com

Open new ticket here

If you mistakenly ordered a Kawaii tank top for your grandmother or an XXL t-shirt for your baby, don’t panic. We can replace your order or send you a voucher in the following cases:

• you made the wrong color / size / cut when buying a garment,
• you chose the wrong type when purchasing.

There is no need to return your order to us at this stage. Just have your email address and order number ready, then send a request here

Then, all you have to do is wait a little bit before you receive our confirmation email.

Redeem a gift
Your mum gave you a pair of cute leggings, but she got the wrong size (we are all still children in the eyes of our mums). No problem! All you need is your order number and Môman’s email address (or the person who gave you this gift).

If you don’t have this information, contact the person who gave you your Printerval gift. We will not be able to proceed with the return or exchange before having received these two pieces of information.

Every item sold on the Printerval Marketplace is printed on demand, just for you. You do, however, have 30 days from the date of delivery to return items.

If you wish to exchange an item for a size, style, or color issue, you can have it replaced with another item or exchange it for a Printerval voucher of the same value. 

Take a look at the Return & Exchange Policy to learn more.

*Please kindly note, for all orders shipped outside the US, we will support all defective or unwanted orders within 60 days from the date of delivery.

Your purchase does not really convince you? (If it’s because of the vinegar smell , know that it’s a result of the printing process. But I swear, it’s only temporary.) If it’s a size, style or of color, see the exchanges article.

And if the problem is elsewhere, contact us. We will do our best to make you smile.

Important information:

• You will be asked to provide photos of the affected item so that we can report the problem to the print service provider responsible for your order.
• To learn more about the Returned Items Policy, please see the Terms of Service.
• Consult the refund policy to verify that your request is admissible.

Although rare, sometimes supply issues prevent third-party printers from printing the designs ordered on the products they typically use. They then print them on equivalent substitute products. Rest assured, these products meet the same quality standards as all clothing sold by artists on Printerval.

But if your order does not give you complete satisfaction, you can return it, please click here for more information.

Most of the basic t-shirts offered for sale by the artists on the Printerval marketplace are cotton. There are a few exceptions to this (like the tri-blend tees), but that can be clarified in the ‘Style Information’ tab when you toggle between styles.

It’s also important to note that all of the full-bleed garments (graphic t-shirt, sleeveless top, etc.) are constructed from a polyester blend, which allows for the embedded and flowy sublimation prints.

Certainly! When it comes to printing on T-shirts, it is indeed possible to have designs or graphics printed on both the front and back of the shirt. Please open a ticket to get in touch with our team and request double-sided printing. They will guide you through the process and provide you with all the necessary information to bring your design to life on both sides of the shirt. We look forward to assisting you with your custom T-shirt printing needs!

We recommend that you wash all of your garments in cold water (max 40C or 105F); Non-chlorine: bleach as needed; Tumble dry: medium; Do not iron; Do not dry-clean. Not only is this great for the environment, but it will ensure the longevity of your prints, no matter what type of product you’ve purchased.

Yes! You can select your preferred print placement (front or back). You’ll find it underneath the size options on the right-hand side of the work page.

You have the option to select your preferred print placement (front or back) for the 2D-printed items and you can choose your preference underneath the size options on the right-hand side of the work page.

Upon arrival, you may find your t-shirt comes with something a little extra. Extra residue and any strange odors are caused by the process used to print the design. Washing your new tee in cold water and hanging it to dry should do the trick.

Each item offered on sale by artists on the Printerval marketplace is printed by 3rd-party fulfillers especially for you once you place an order.

How do they do it? Read on to find out!

T-SHIRTS
Basic apparel is made using direct-to-garment printing. This process involves applying a pre-treatment before loading the garment into a printer. The pre-treatment ensures the prints sink into the fibers of the textile, making them much more long-wearing than traditional ‘transfer’ prints, which just sit on top.

GRAPHIC T-SHIRTS
The full-bleed range, which includes products like graphic t-shirts, leggings,… are created using a different technique called sublimation printing.

Under the heat, these inks turn into gas and combine with polyester textiles. Since the ink becomes part of the structure of the material, the images on the fabric won’t fade or crack, even after many washes.

Yes! The range of cases (including wallets) keeps your device safe and still gives you full access to your camera, power button, & charging port.

Our shower curtains do not include hanging hooks or a liner.

From throw blankets to duvet covers, to comforters, you can find products on the Printerval marketplace to make your bedding as unique and stylish as you. Each item can have whichever independent artist design you decide, but what are the differences between them?

Throw Blankets:
Throw blankets are lightweight 100% polyester fleece blankets perfect for throwing on top of your bed, folding on the end of your bed, or snuggling under while reading a book on your couch.

Duvet covers:
Duvet covers are a case for a duvet insert that can be easily washed and changed to swap out the style of your bedding. Think of it like a pillowcase where the duvet insert is like a pillow. Duvet inserts aren’t offered on Printerval but you can find examples with a variety of thickness and warmth here.

Comforters:
Comforters are thick fluffy blankets that sit on top of your sheets. It will have the design of your choosing and is filled with synthetic fibers to add warmth. Printerval comforters are machine washable.

Masks come in multiple sizes. When looking for the perfect mask size, there are three styles you can choose from on the Printerval marketplace: fitted (regular and small), flat adjustable, and kids (small and extra small).

Fitted and Flat Masks are not for use by children under age 13. They should also not be placed on young children under 3 years of age, or anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise unable to remove the cover without assistance.

• Fitted masks are made of 1 outer printed layer of soft brushed polyester and 2 inner layers of 100% cotton in white color for that premium finish. The ear straps and fit are adjustable using the beads and it comes with a nose wire for a glass-friendly snug fit. There is no pocket between the layers.
  
• Flat masks (Adjustable – 13+ Years) are made of two layers of soft brushed polyester with the print on the outside layer, and two elastic straps that fit over the ears. There is no pocket between the layers and the straps can be adjusted using the beads.
  
• Kids Masks are made of two layers of soft brushed polyester with the print on the outside layer and two elastic straps that fit over the ears. There is no pocket between the layers and the straps are not adjustable.

Masks should be machine-washed after every use in hot water and tumble dry.

Many governments are recommending wearing cloth face coverings in public settings where social distancing may be difficult (e.g., grocery stores, pharmacies). These masks are not for use in medical settings, such as hospitals or clinics. Please check with your local authorities on what is required or recommended.

The different types of masks are printed and shipped from different 3rd-party fulfillers all over the world and therefore may arrive in separate packages depending on your shipping address.

Available on the Printerval marketplace, you’ll find matte, glossy, and transparent stickers, which are the perfect way to add color and personality to your water bottle, laptop, notebook, car, or even neighbor’s dog. (Printerval does not condone adhering stickers to beloved pets, yours or otherwise).

They are kiss-cut and fully removable vinyl stickers. They are available in a variety of sizes and are vegan-friendly, super durable, and water-resistant!

Stickers are water-resistant so they can be used on products that get wet occasionally such as drink bottles, bumpers, cars, helmets, skateboards, and windows.

The stickers offered on the Printerval marketplace are a great way to personalize water bottles or Hydro flasks. They are made from a high-quality, durable vinyl material that is tough and scratch-resistant so they’re suitable for drink bottles. You can choose from white or transparent stickers, in lots of different sizes, for all your decorating needs.

Kiss-cutting means the edge of each sticker is cut by a sharp metal die or laser but the cut does not penetrate the sticker’s backing so they arrive on a small sheet and the sticker can be easily pulled off.

Glossy, matte and transparent stickers are super durable and long-lasting. They’re made from a removable scuff-resistant vinyl that makes them perfect to use on phone cases, laptops, journals, guitars, refrigerators, walls, computers, or whatever needs a dose of originality.

The only real danger to your sticker designs is nail polish remover or bug spray. Unless they are mercilessly attacked by the zombie nail polish remover army or alternatively armed with fly spray, they’ll be fine.

We don’t suggest putting these stickers through the dishwasher as this can interfere with sticker adhesion. Please use a damp cloth or hand wash products with stickers, for maximum longevity.

Stickers are available in different sizes. To determine the size of a specific sticker design, simply click on the desired sticker and then select the “Size” box. In the dropdown list, you will find the dimensions option for each sticker. Please note that the available sticker sizes for each design are determined by the size uploaded by the artist.

Stickers are made from a tough vinyl material that is designed to be long-lasting so they stay adhered over time.

However, when you’re ready, Matte, Glossy, and Transparent stickers are removable so you’ll find they are easy to peel off and won’t leave sticky residue behind.

Vinyl stickers are water-resistant, not waterproof. All sticker styles have the same level of water resistance.

For best results, apply your sticker to a clean, dry, and flat surface. Avoid harsh weather conditions (direct sunlight, rain, snow, etc.) to extend the life of your awesome sticker designs.

Does the print wrap around the sides of the canvas?

For our canvases, the print will only extend 5 mm over the sides of the frame. The rest of the area will be left white.

I’m afraid my poster/art print will arrive in poor condition…

Posters and art prints are delivered in rigid tubes. As for the framed prints, they are delivered in a cardboard packaging.

Are gifts delivered with an invoice?

Generally, the only invoice provided is the confirmation e-mail sent to the buyer as soon as the order is placed. But for some international shipments, customs may require an invoice to be attached to the package. 

Is there a gift wrap option on Printerval?

Unfortunately, not at the moment.

Is the packaging of products sold on Printerval recyclable?

Most packaging is made from recycled materials and can in turn be recycled/recovered.

Posters and art prints are delivered in rigid tubes. As for the framed prints, they are delivered in a cardboard packaging.

Unfortunately, the “gift wrap” option is not available at this time.

Generally, the only invoice provided is the confirmation e-mail sent to the buyer as soon as the order is placed. But for some international shipments, customs may require an invoice to be attached to the package. 

Most packaging is made from recycled materials and can in turn be recycled/recovered.

If you were asked to pay customs duties to collect your order, request a refund by following these steps:

1. We invite you to pay the requested amount, if possible.
2. Then take a photo of the receipt, clearly showing the amount displayed and payment confirmation.
3. Submit a form (using the button below), along with the receipt photo and order number.
4. Our customer service will reimburse the additional costs as soon as possible and will confirm it to you by e-mail.

Customs rules can change frequently and depending on the country, causing delays and sometimes additional costs to be borne by the recipient. Despite strict adherence to international shipping standards, additional customs duties may apply, as well as merchandise bans or confiscations by receiving countries.

For orders placed from the United States, Canada or Australia, most items are printed by local third-party printers and therefore are not subject to any customs fees. However, following the withdrawal of the United Kingdom from the European Union (Brexit), new customs charges may apply to certain items ordered in Europe and printed and shipped from the United Kingdom.

You found great gifts and placed an order knowing that the hardest part was over. Except here you go, you can’t help but stress about them not being delivered on time, and we understand you. It is also to avoid unpleasant surprises that the estimated delivery dates are calculated with the greatest care, taking into account the manufacturing time of the items and the shipping time.

Manufacturing times may be longer at this time of year, but the estimated delivery date will take this into account. 

Please note, however, that the delivery dates given are estimates only. Sometimes orders are delivered a little later than announced, including during the holiday season. 

For orders with tracking, please note that your tracking number is sent to you by e-mail as soon as the shipping label is created by the third-party printer, and that the corresponding information is transmitted to the carrier. Generally, tracking becomes available on the day of pickup, but sometimes carriers face limitations and therefore delays, hence your tracking may not be available immediately. Either way, don’t panic! Your order is on its way and will soon be in your hands.

All orders placed to independent artists through the Printerval Marketplace are printed and shipped on demand by independent third parties. Shipping costs therefore vary according to several factors:

• The type of shipment (standard or premium).
• The place of dispatch and the delivery address of your order.
• The type of packaging used for each item in your order.
• What’s more, orders containing multiple items are sometimes printed in different locations, which increases shipping costs.
• The number of items ordered.
• Large orders take longer to print, which may delay delivery. But rest assured, a message will be sent to you if this happens.

Here‘s how to estimate shipping costs and delivery date before placing your order:

Orders placed are supported by a worldwide network of shipping services (UPS, FedEx, DHL), as well as local postal services, which ensure that they are delivered to their recipients as quickly as possible. Some carriers allow you to track the delivery of your packages online.

Printerval relies on a worldwide network of independent printing and shipping service providers and ensures that every order is produced close to customers . It is therefore the delivery address that determines the choice of service providers, but also the type of product you order, because each service provider specializes in the printing of specific products.

If you order different types of products, it is therefore possible that your order is supported by several printers . It will then be sent to you in several packages, potentially from several countries and on different dates . But as a general rule , most independent printers are in the same region as the delivery address.

Do you need your new t-shirt urgently? We suggest that you opt for premium shipping before proceeding to payment.

Although express delivery is a little more expensive, you are sure to receive your order faster.

Orders you place through the Printerval Marketplace can be shipped to most countries around the world through the international network of third-party printers we can rely on. When you place an order, each item purchased is manufactured by the service provider closest to the delivery address.

You can have your order shipped to PO boxes and military APO/ FPO.

Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.

*Only available for POX box or Military APO/FPO within US. 

You make yourself comfortable on your sofa, your eyes shining with emotion, your blissful smile and your heart pounding at the idea of ​​discovering the new marvels published by independent artists on Printerval and there, it’s the drama… l ‘app rows, it spins in circles, in short… it bugs. Do not sink into despair! The following solutions should put an end to this nightmare:

• Update the Printerval app ( for iOS / Android ).
• Update your device’s operating system (iOS/Android).
• Log out and log back in to your account in the app.
• Restart your device.
• Delete the app from your device and reinstall it.

There are many things that can interfere with the smooth browsing of the Printerval Marketplace, whether it’s problems with your computer, your local network, or your Internet service provider . If you’re having trouble using the site, try the following:

• Be sure to use a web browser suitable for Printerval.com.
• Refresh the page or restart your browser.
• Browse in private or incognito mode.
• Log out and then log back in on Printerval.
• Clear your browser’s cache and cookies.
• Update your browser and try again.
• Make sure you have JavaScript enabled.
• Temporarily disable any firewall and anti-virus software, then try again. If this solved your problem, add https://printerval.com/ to your software’s trusted or safe list.
• If you are using a work computer or other networked computer, consult your network administrator about any filters or settings that may affect your use of Printerval.
• Restart your device.
• Try using another device to browse Printerval.com

If you’re not using the latest version of your browser, be prepared to have your printerval jungle exploration session interrupted. To avoid such drama, we recommend using the latest version of one of the compatible browsers mentioned below.

For Windows:

For Mac:

Why do ads appear after I place an order?

Are these offers reliable?

Yes , these are real offers valid from trusted brands , which are offered to you to thank you for your purchases from the independent artists of the marketplace. 

You can find out more about the ones that interest you by clicking on them.

Will I be entitled to other offers on my next order? What will be the next offers?

Yes , you will be offered other offers the next time you purchase work on Printerval.

These offers vary according to availability. 

Will my data be resold?

No. Instead, Printerval shares data with various service providers for the purposes of providing such services to Printerval, in accordance with our Privacy Policy.

Can I buy works in digital format?

Yes, the file is attached to your order at check-out.

Can I customize a design?

You fell in love with a design but would like the artist who created it to make some changes? Of the kind :

• change a message or add one;
• change colors;
• change the size or location of the design on a specific product.

The works available on the Printerval marketplace are the exclusive property of the independent artists who create and publish them. They decide what products, sizes, and colors are available for sale in their Printerval store.

You can always contact them directly via Printerval Email, our internal messaging system, if they have activated this function, or via their social networks to let them know your wishes. 

Why are the price differences between similar products on Printerval?

Each independent artist freely sets the selling price of the products in his shop . This is why prices may vary from one design to another for the same type of product. Added to this are taxes and shipping costs, which also vary according to several factors. 

With this approach, artists keep maximum control over their margin and you actively support their creativity through your purchases. 

How does the Printerval account improve the search experience?

Admittedly, we are not very objective, but still… the Printerval account only has advantages! We can only recommend that you create your own .

You’ll enjoy a much better search experience:

• Your home page will be full of content selected for your beautiful eyes! 
• You will be able to add your favorites to your favorites and favorites lists . In addition, it will help us improve our recommendations. 
• You will be reminded of the content you have recently viewed, so that you can add them to your favorites if they still make you fall in love.
• Your cart will be saved to give you time to think about other products you would like to add.

To sum up, the Printerval account does the hard work. All you have to do is sit quietly on your sofa to admire the result and make your choice. 

How do I view my order history?

By creating an account on Printerval (it’s free!), you ensure that you keep track of all your orders. You can view them on the Track Your Order page . You will find lots of useful information here:

• Order number
• Date of purchase
• Amount and delivery address

By clicking on the order that interests you, you will obtain even more precise information:

• The different products that make up your order
• The status of each item ordered
• And even the info of the artists!

If you don’t already have a Printerval account, you can still find your order information. All you need is the email address used during purchase and your order number. This order number is listed at the top of your order confirmation email.

If you can’t get your hands on your confirmation email, call our awesome customer service, they’ll come to the rescue right away. 

What are the favorites lists for?

Favorites lists revolutionize the way you use your favorites on Printerval, just that!

Why are you going to love this feature? 

• Thanks to it, you can organize your favorites by themes, products, colors, gift ideas and any other criteria you like .
• You can also share your lists with the whole world! Social media sharing is a great tool for independent artists, influencers and art fans. So don’t deprive yourself of it!
• To add or remove works from your lists, all you need to do is click on the heart-shaped icon.
• And when you feel like making great purchases, all you have to do is select your favorite items from your list and add them to your basket.

How do I access and create a list?

To create a list, all you have to do is add an item to your favorites by clicking on the heart-shaped icon, at the top right of the preview of the product in question. You will then see a message appear at the bottom right of the page. Click on ‘Choose a list’. In the pop-up that appears, select the list(s) you want to add this favorite to or create a new one .

Once your lists have been created, you can access them with a simple click on the heart-shaped icon to the right of your avatar.

This section will also allow you to select the list of your choice, to add or remove favorites from it, and to share its URL with all your contacts, well… except those who have not Internet, of course.

Can I send someone a gift directly?

Yes, it is possible and it is even very simple! Simply enter the address of the person you wish to give your gift to on the payment page and tick the ‘ Send as a gift ‘ box.

Need help finding the perfect gift? Take a tour here . You will find a lot of gift ideas for your friends, your family, the neighbour’s cat… In short, all those who hold a special place in your heart.

Where is my gift?

What if you asked the sender of the gift to check the status of the order , so as not to spoil the surprise effect? All you have to do is click on the button below to find out:

• the estimated delivery date,
• tracking information (if applicable), and
• the status of the items: in production, shipped…

But if you prefer, you can consult them yourself. All you need is the order number and the email address of the person who gave you this gift.

If your gift is late, ask the sender to contact us directly as support requests can only be submitted with the email address used to place the order. 

How do I return or exchange a gift?

If there’s a sizing issue with your gift, or if you find the color isn’t flattering to your complexion or the fit isn’t showing off your perfect body enough, don’t panic, we can fix it. Or maybe your gift just doesn’t convince you  ? (If it’s because of the smell , know that it’s a result of the printing process. But promise, swear, it’s only temporary.)

In any case, simply contact the person who placed the order to ask us for an exchange or a return.

Printerval is an online marketplace, where people come together to make, sell, buy, and collect unique items. There’s no Printerval warehouse – just independent sellers selling the things they love. We make the whole process easy, helping you connect directly with makers to find something extraordinary.

Email: support@printerval.com

Phone number: +8490 344 6430

Office Address: 3rd Floor, 24T3 Thanh Xuan Complex Building, 6 Le Van Thiem Street, Thanh Xuan Trung Ward, Thanh Xuan District, Hanoi, Vietnam.

Creating your Printerval account might just be the best thing you’ve ever done (ok, we’re exaggerating a bit). In addition to being able to create your own products there, your Printerval profile gives you access to great features to discover (and treat yourself to) a whole host of independent works of art.

The only condition: to be at least 18 years old. All you have to do is choose your username (as long as no one is already using it) and register. Yes, it’s free.

After reading the Terms of Service, head to the Registration Page to get started.

You don’t need a Printerval account to view and purchase the millions of designs available. After each purchase, we will inform you by e-mail of the progress of your order.

If you’re thinking about creating a Printerval account, think no more! These are the reasons why you should click on that signup button:

• Personalized Home Page – Find new art based on what you favorited, right on your homepage.
• Favorite works – Heart the art you love for easy purchase later.
• Create lists – Organize your favorite art by groups.
• Follow artists – Get updates when they post new stuff.
• Change up your Profile – Spice up your profile with a fun avatar or a cover photo.
• Order History & Status – Track what you’ve bought today, yesterday, and right when you started.
• iOS and Android App Login – iPhone and Android users can have all their details synced when they log on to the app.
• Exclusive Promotional Content – Be the first to find out about our latest deals and new products.

You can choose the language, shipping country, and currency at the bottom of every page on the Printerval website as shown in the picture here:

After clicking on the button, please select the desired Country and Currency for your changes.

I’m afraid my poster/art print will arrive in poor condition…

Posters and art prints are delivered in rigid tubes. As for the framed prints, they are delivered in a cardboard packaging.

Are gifts delivered with an invoice?

Generally, the only invoice provided is the confirmation e-mail sent to the buyer as soon as the order is placed. But for some international shipments, customs may require an invoice to be attached to the package. 

Is there a gift wrap option on Printerval?

Unfortunately, not at the moment.

Is the packaging of products sold on Printerval recyclable?

Most packaging is made from recycled materials and can in turn be recycled/recovered.

You make yourself comfortable on your sofa, your eyes shining with emotion, your blissful smile and your heart pounding at the idea of ​​discovering the new marvels published by independent artists on Printerval and there, it’s the drama… l ‘app rows, it spins in circles, in short… it bugs. Do not sink into despair! The following solutions should put an end to this nightmare:

• Update the Printerval app ( for iOS / Android ).
• Update your device’s operating system (iOS/Android).
• Log out and log back in to your account in the app.
• Restart your device.
• Delete the app from your device and reinstall it.

There are many things that can interfere with the smooth browsing of the Printerval Marketplace, whether it’s problems with your computer, your local network, or your Internet service provider . If you’re having trouble using the site, try the following:

• Be sure to use a web browser suitable for Printerval.com.
• Refresh the page or restart your browser.
• Browse in private or incognito mode.
• Log out and then log back in on Printerval.
• Clear your browser’s cache and cookies.
• Update your browser and try again.
• Make sure you have JavaScript enabled.
• Temporarily disable any firewall and anti-virus software, then try again. If this solved your problem, add https://printerval.com/ to your software’s trusted or safe list.
• If you are using a work computer or other networked computer, consult your network administrator about any filters or settings that may affect your use of Printerval.
• Restart your device.
• Try using another device to browse Printerval.com

If you’re not using the latest version of your browser, be prepared to have your printerval jungle exploration session interrupted. To avoid such drama, we recommend using the latest version of one of the compatible browsers mentioned below.

For Windows:

For Mac:

When purchasing a design file on Printerval, the buyer receives a standard usage license that grants them specific rights to use the design. This license ensures clarity for both buyers and sellers, while protecting the original creator’s intellectual property.

🔒 License Type

The buyer receives a:

• Non-exclusive license – The seller may license the same design to others.
• Non-transferable license – The buyer cannot give, sell, or transfer the license to anyone else.
• Non-sublicensable license – The buyer cannot issue further licenses to any third party.

✅ Permitted Uses

Buyers are allowed to use the licensed design file in the following ways:

1. Personal Use:
   • Use the design for personal projects.
   • Print the design on items like shirts, mugs, posters, etc., for personal enjoyment or gifting.
2. Commercial Use:
   • Print the design on physical products (e.g., apparel, home goods) and sell those products via online or offline channels.
   • Modify or adapt the design (e.g., change colors, resize) for your own business use.

❌ Prohibited Uses

The following actions are strictly not allowed, even after purchasing the file:

• Resale or redistribution of the design file in its original or modified form (e.g., uploading to marketplaces, selling the file on other platforms).
• Sharing or gifting the file to friends, clients, or any third party.
• Using the design as part of another digital product for sale or distribution (e.g., using it in templates, bundles, NFTs).
• Claiming ownership or authorship of the design, whether original or modified.
• Licensing or sublicensing the file to others.

👩‍🎨 Ownership and Copyright

• The original seller retains full ownership and copyright of the design at all times.
• This license grants usage rights only, not ownership.
• Buyers must not present the design as their own or use it in a way that misleads others about its origin.

📌 Summary Table

📣 Important Notes for Buyers

• Always check the product page for any additional terms from the seller (if available).
• If you need broader rights (e.g., exclusive use, branding/logo usage, sublicensing), please contact the seller to discuss a custom or extended license.

⚖️ Legal Disclaimer

Printerval provides the tools for creators to offer design files under a license, but does not review or verify copyright claims. Responsibility for ensuring originality and lawful use lies with both the creator and the user. Printerval is not liable for disputes or legal actions resulting from improper use of design content.

We’re excited to launch a new feature that allows sellers to offer their original design files under a license, giving buyers the ability to download and use those designs for approved purposes. This adds new earning potential for designers and extra value for customers who want to use the design beyond just printed products.

For Sellers: How to License Your Design Files

As a seller on Printerval.com, you can now choose to offer your original design files for licensed download alongside your Print-on-Demand (POD) products like t-shirts, mugs, and more.

Here’s how it works:

• Upload Your Design: When adding a new design, you’ll see an option to enable licensed downloads. Buyers will be able to purchase a license to download your design file.
• Set Your Price: You decide how much to charge for the licensed download of your design. This price is separate from the price of the physical product.
• Confirm Ownership: You must confirm that the design is your original creation or that you hold the necessary rights to license it. You’re solely responsible for ensuring the design doesn’t infringe on any copyrights.
• License Terms: By listing the file, you agree that the buyer will receive a standard non-exclusive, non-transferable license to use the design for personal or commercial use (such as printing on products), but not for resale or redistribution of the file itself.

For Buyers: How to Purchase Licensed Design Files

Buyers now have the option to obtain a license to download the original design file in addition to purchasing POD products.

Here’s what you need to know:

• Look for the Option: When viewing a POD product, you’ll see if the seller offers the design file for licensed download.
• Add to Cart: Simply select the design file option and proceed to checkout. After purchase, you’ll receive a download link.
• Usage Rights: You are granted a standard license allowing personal and commercial use (e.g., printing on products), but you may not resell or share the design file.

Design Licensing Policy (Summary)

For Sellers:

• You affirm that your design is original or that you own all necessary rights to license it.
• You agree to license the file under Printerval’s Standard Design License, unless otherwise stated.
• You remain the copyright owner.

For Buyers:

• You receive a non-exclusive license to use the design for permitted purposes.
• You may not redistribute, resell, or sublicense the file.
• Ownership of the design remains with the seller.

Disclaimer

Printerval.com serves only as a platform for buyers and sellers. We do not verify copyright ownership. All responsibility for legal use of the design lies with the seller and buyer.

This new feature empowers designers to monetize their creativity while giving customers greater flexibility. If you have questions or need help, contact our support team anytime.

Happy designing and creating on Printerval.com!

What is the Listing Fee?

Starting from the effective date, a $0.01 fee will be applied for each design uploaded to the platform.

When will this take effect?

The listing fee will be effective from May 1st, 2025. Any designs uploaded from this date onward will be counted toward the listing fee.

How is the fee calculated?

The listing fee will be calculated based on the total number of designs uploaded during each invoice period. This means the more designs uploaded in a billing cycle, the more the listing fees will be reflected in that invoice.

How will the fee be charged?

You don’t need to take any extra action — the listing fees will be automatically deducted from your commission invoice. It’s simple, seamless, and built into your regular payout process.

How can I check the listing fee?

The listing fee is calculated automatically and displayed in the monthly invoice review section.

The total order amount may not align with the revenue due to the fact that only orders marked as “completed” are included in the revenue calculation. It’s important to note that orders are considered for revenue calculation only when they reach the “completed” status. This revenue calculation process occurs daily at 10 a.m.

If you’re eligible to receive a payment and have met the Payment Threshold, the process starts at the beginning of each month, and the payment should land in your account by the 15th. 

If the normal pay date falls on Sunday, we will pay on the following Monday.

Things that can impact getting paid on time:

• If your Paypal account is unverified, you’ll need to claim your payment manually.
• If your orders haven’t shipped by the end of the previous month, they will be included in the following month’s pay cycle unless they’re canceled before shipping.
• You will not be paid for orders that are canceled before shipping. 
• Ensure that if you’re updating your payment details, it is done before the end of the month.
• Your Printerval Standard account fee was applied and your final monthly earnings didn’t reach the payment threshold. 

It sometimes happens, especially during peaks of activity (one thinks in particular of the Christmas shopping period), that the manufacture of products takes a little delay. However, your sales remain awaiting payment until they have been sent to customers. 

Once shipped, these orders will be marked as “To be paid” in your sales history, until the corresponding earnings are paid, which is the next payment cycle . After which, their status will show “Paid”.

Currently, there is no system in place for independent artists to donate their own sales through the Printerval marketplace.

If you would like to donate the sales from a specific product or design, we suggest that you monitor your sales and payment history pages. This way, you can make a considerate donation to a charity of your choice.

For privacy reasons we cannot disclose any personal information about the customers. However, If you’d like to send a message to your buyers every time you sell, you can do so here.

If you’re logged in to your account, you will only pay the absolute base price for your own product. This means we are not charging you a margin for the sale, as you would be paying yourself a margin only to receive it as a payment once you meet our pay threshold. So we thought it best to let you keep the margin instead.

Self-purchases will not show up in your sales history and you will not receive any sales or notifications via email for those transactions.

If you’d like to register a margin for the sale, please make sure you are logged out of your Printerval account when making purchases.

The clock keeps ticking and you’re yet to receive your payment? There are three main reasons why this might be happening to you. Let’s rule them out! 

1. Your payment is on the way! Payments start being processed at the beginning of each month, but the process takes time. You should see the payment in your account by the 15th.
2. You haven’t reached the Payment Threshold. The Payment Threshold requires independent artists to reach at least $20 (£20 or €20) in earnings to be able to receive their payment. 
3. Your PayPal account is not verified. A verification step is included to ensure that all payments via PayPal are legitimate.
4. The order has not shipped, or the shipping date of the product you sold is not within the pay cycle. It might happen that you make the sale within the pay cycle, but the product shipped after the pay cycle ended. As the sales of a product are not made payable until it ships, those earnings will then account for the following pay cycle. 
5. Your account was suspended. 

If you’ve reached the Payment Threshold, your PayPal account is verified, your account is in good standing, and you haven’t received your payment yet, please get in touch, and we’ll be more than happy to investigate!

Introduction to Supplier and Artist Accounts on Printerval.com

At Printerval, we offer two types of accounts to meet the needs of different business partners: Artist Accounts and Supplier Accounts. Each account type has its own features and benefits, tailored to the business goals of each partner. Here is a detailed introduction to these two account types:

1. Artist Account (Designer)

The Artist account is designed for designers who already have artistic creations or designs. Artists can upload their designs to the platform and start selling products. For Artists, we are committed to creating a creative space where designers can showcase their talents and earn commissions from each product sold.

• Commission: Artists will receive a commission ranging from 5% to 20% of the product’s value, depending on the product category. This encourages artists to contribute unique and high-quality designs to the community.
• Benefits: Artists do not need to manage products, inventory, or shipping. Our platform handles all of these aspects, allowing artists to focus on creating designs.
• Flexibility: Artists can create multiple designs for various products such as t-shirts, bags, mugs, and other gift items. They have complete freedom to create and introduce new designs.
• Order Management: Artists do not need to handle orders. All processes, from order handling to delivery, are managed by the platform and partners on behalf of the artist.

2. Supplier Account (Seller)

The Supplier account is intended for sellers who have physical products, with inventory and warehousing. If you are a supplier with available products, the Supplier account is ideal for you to expand your sales channel and reach potential customers.

• Benefits:  Suppliers receive the full value of each product sold, including shipping fees. Unlike artists, suppliers do not share commissions — they get 100% of the payment, making it an excellent way to maximize profits and grow your brand on your own terms.
  Even better, new sellers enjoy a limited-time offer: 6 months of free listing fees and 2 months of free transaction fees — meaning no platform costs to get started.
• Platform Fees:  After the promotional period, standard platform fees may apply as defined by the system. These fees help maintain and improve the platform, while still ensuring sellers can earn sustainable profits.
• No Design Upload: As a supplier, you don’t need to upload designs or wait for any design approval. Just follow a simple guide to register your warehouse. Once it’s reviewed and approved — usually in a short time — you can start listing your available products right away.It’s simple and seller-friendly.
• Order Management: Suppliers have full control over the fulfillment process — from packaging and shipping to updating tracking information. While they must follow Printerval’s order policies, this control allows sellers to deliver a consistent customer experience and strengthen buyer trust.

Comparison Between Artist and Supplier Accounts

💡 Note for supplier:
“Revenue” is your total sales (product price + shipping), before any fees.
“Payment” is what you receive after deducting platform and payment processing fees (charged by payment partners).

Conclusion

Both account types offer unique business opportunities for our partners. If you are a talented designer looking to share your creative work with the world, the Artist account will be the perfect choice. If you are a product supplier with an existing inventory and wish to expand your sales channel, the Supplier account will help you reach a broad market and potential customers. Choose the account type that best fits your business model to start your journey with Printerval.com!

If you have any questions or need further information, feel free to contact us for support.

Welcome to our platform’s Seller Ranks and Performance Standards program, designed to empower sellers and enhance the overall shopping experience for our users.

At our core, we believe in recognizing and rewarding excellence. That’s why we’ve developed a comprehensive system that evaluates seller performance based on various metrics, ensuring that the best products receive the visibility they deserve while incentivizing sellers to continually improve.

How it Works:

Our system utilizes a sophisticated algorithm that calculates a seller’s performance score. This score is determined by several factors, including:

1. Product Engagement: We track metrics such as views, purchases, and conversion rates to gauge the popularity and desirability of each product.
2. Quality and Timeliness: The timeliness and quality of product creation are also considered. Sellers who consistently deliver high-quality products in a timely manner are rewarded accordingly.

Benefits of Higher Performance:

Sellers with higher performance scores enjoy a range of benefits:

1. Enhanced Visibility: Products from top-performing sellers are prioritized in search results and recommended to users, increasing exposure and driving sales.
2. Improved Commission Rates: High-performing sellers may qualify for better commission rates, maximizing their earnings potential.
3. Access to Additional Features: Top-tier sellers may gain access to exclusive features and promotional opportunities to further boost their sales and brand presence.

Performance-Based Limitations:

To maintain fairness and quality on our platform, sellers are subject to performance-based limitations. Sellers with lower performance scores may face restrictions on product listings and design capabilities until their performance improves.

Join the Elite:

We invite all sellers to strive for excellence and join our elite community of top performers. Whether you’re a seasoned seller or just starting out, our Seller Ranks and Performance Standards program provides the framework and incentives you need to succeed.

Thank you for being part of our platform’s thriving marketplace. Together, let’s elevate the standard of online selling and shopping experiences for all.

To check your current seller score and rank in Seller Dashboard:

1. Sign in Printerval Seller Dashboard.
2. Go to Profile page.

If you’ve just signed up and aren’t able to see your recent upload on your shop page, you may need to confirm your account and set up your payment method so others can start buying your products. We need to know where to send your payments, after all!

Please note that new uploads may take up to 2 hours to appear on your shop. Also, make sure you sort your shop by “Newest” to find your newest creations faster.

Planning on becoming an independent artist on the Printerval marketplace? Well, look no further, click here for more information

As an artist, all you need to do is set up shop and upload your designs. A global network of 3rd-party printers and shippers will make sure that orders are made and sent right to your buyers’ doorsteps.

Once you’ve set up your profile, you can now start adding work to your portfolio. Please note that your work will not appear in your portfolio or shop until you complete your account setup.

Simply click on your avatar and select “Add New Work”.

We usually recommend high-resolution JPEG, PNG, or GIF files with a minimum of 2400*1600x resolution and maximize of 20MB.

Search is how most shoppers find items on Printerval. To make sure that your items are highly relevant, optimize your listings for Printerval search. Read through this article to learn tips for optimizing your listings for Printerval search.

How Printerval search works

When someone searches for an item on Printerval.com, Printerval’s search algorithm looks for the most relevant matches. You control the most important factors in Printerval search placement when you create listings in your shop. 

How to optimize your listings for search

To optimize for Printerval search, you can improve key factors for your listings. The top factors that determine which items appear in Printerval search and the order in which they’re displayed in a shopper’s search results are:

Tag and title relevancy

Item attribute relevancy

Listing quality

Customer & market experience

Tag and title relevancy

Every listing has a title. It’s the text that appears above the listing image on the listing page, in your shop, and in search results. Use your title to tell shoppers what your item is in a few words.

A tag is a word or short phrase that describes your item. Printerval matches listing tags with shoppers’ searches to find relevant results. A single tag can be a short descriptive phrase (for example: “silver earrings”). 

Tips for optimizing titles and tags

Use all 13 available tags for each of your listings.

Exact phrase matches are stronger than matches on individual words. For example, a search for “banana backpack” would return all items with the words “banana” and “backpack” in the tags or title, but items with the exact search phrase “banana backpack” in the title would be considered a closer match.

If a word or phrase in a buyer’s search appears in both the title and tags of a listing, the search algorithm considers that listing more relevant than a listing with that word or phrase in the tags or title alone.

Words at the beginning of titles are considered more important than words at the end.

To add or update your tags and titles

On Printerval.com click Shop Manager.

Click Listings.

Search for the item you’d like to edit. Use the Listing status filter to see more of your listings if needed.

Select the boxes for the items you’d like to edit. 

Click Editing options.

Click Edit titles or Edit tags.

Use the dropdown to decide exactly what to change. 

Add your change to the text bar.  

Click Apply.

Item attribute relevancy

Adding attributes about your items to the Listing details section helps buyers find your items in search results. Specificity is important for the Printerval search algorithm to identify your products. When adding attributes, first choose the kind of item you’re listing (handmade, vintage, or craft supply) and its categories. You’ll then see the option to add attributes based on the category you select. 

Tips for optimizing attribute relevancy

Try to use the most relevant attributes available to you. 

Select as many accurate attributes as each item has available.

Remember, shoppers search by different attributes. For example some may search by color, size, occasion, etc. 

To update the attributes of your items

On Printerval.com, click Shop Manager.

Click Listings.

Select a listing.

Choose the attributes for that listing in the Listing details section.

Click Publish.

Listing quality

Printerval’s search algorithm also considers how well individual items tend to do in search based on how likely customers are to interact with a listing or buy a product. We call this “listing quality.” 

Listing quality is impacted by things like the product thumbnail photo, clear titles, and how shoppers interact with a listing. If a shopper clicks, favorites, or purchases an item after they’ve seen it in search results, that action contributes to the listing’s quality score.

If you just opened your shop, your  listings will have a neutral quality score, which has no impact on placement.

Tips to optimize listing quality

List your items with clear item photographs that invite a closer look.

Make sure titles are easy to read and clearly describe your product. 

Encourage shopper interaction by experimenting with different tags, updating product photos, and posting on social media. 

Customer & market experience on Printerval

We want buyers to have a great experience when they purchase from a seller on Printerval. Because of this, we consider a shop’s record of customer service and whether it’s in good standing according to Printerval’s policies.

Tips to optimize customer experience

Complete your shipping profiles to represent processing times to your buyers accurately. Be sure to complete your orders to help buyers know when to expect their items.

Make sure your About section is complete. 

Fill out your shop policies and use the template to give buyers helpful information about your shop.

Take steps to communicate with past buyers and swiftly resolve open cases.

First, you will want to double-check that your profile and account details are all set. Your cover photo and shop page will not display anything until these two steps are completed.

Once you have uploaded your cover photo, it might take a few minutes to appear on your shop page.

To access your shop page, you can click on your avatar at the top-right-hand side of the page and then on your username.

Ready to start selling your amazing artwork on the Printerval marketplace? All you need to do is complete the steps on your Artist Dashboard:

1. Get paid
2. Create products
3. Set up shop

Heads up, it may take up to 5 business days for your shop to be visible to the public once your account is set up. But, not to worry, you can use that time to add more designs to your shop or perfect your profile!

If you’re over 16 and want to share your art with your customers worldwide (and have responsibly combed over our User Agreement), you can get started by picking a username and signing up for free.

Already have a Shopper Account?
You can use the same account you shop with for your Artist Account! Some of these steps may already be completed, but it’s always a good idea to check that your info is still correct.

*Note: Please do not insert the URL links into the shop description or shop name.

Before you can make your artwork available for sale, you’ll need to confirm your email address.

After creating your account, you’ll receive an email with a link. Click on it and your email address will be confirmed. If you haven’t received your confirmation email, be sure to check your spam folder!

If the confirmation link you received from us has expired, head over to your payment details and hit that “Resend Confirmation” button once more.

If nothing helps and you still have trouble receiving the confirmation mail, please contact us.

You can check the ‘Order Status’ column in your Sales History. Each confirmed sale will say ‘To Be Paid’ or ‘Paid’.

Creating an account and setting up a shop on the Printerval marketplace is free of charge. All you need to do is sign up and then confirm your account.

When purchasing a design file on Printerval, the buyer receives a standard usage license that grants them specific rights to use the design. This license ensures clarity for both buyers and sellers, while protecting the original creator’s intellectual property.

🔒 License Type

The buyer receives a:

• Non-exclusive license – The seller may license the same design to others.
• Non-transferable license – The buyer cannot give, sell, or transfer the license to anyone else.
• Non-sublicensable license – The buyer cannot issue further licenses to any third party.

✅ Permitted Uses

Buyers are allowed to use the licensed design file in the following ways:

1. Personal Use:
   • Use the design for personal projects.
   • Print the design on items like shirts, mugs, posters, etc., for personal enjoyment or gifting.
2. Commercial Use:
   • Print the design on physical products (e.g., apparel, home goods) and sell those products via online or offline channels.
   • Modify or adapt the design (e.g., change colors, resize) for your own business use.

❌ Prohibited Uses

The following actions are strictly not allowed, even after purchasing the file:

• Resale or redistribution of the design file in its original or modified form (e.g., uploading to marketplaces, selling the file on other platforms).
• Sharing or gifting the file to friends, clients, or any third party.
• Using the design as part of another digital product for sale or distribution (e.g., using it in templates, bundles, NFTs).
• Claiming ownership or authorship of the design, whether original or modified.
• Licensing or sublicensing the file to others.

👩‍🎨 Ownership and Copyright

• The original seller retains full ownership and copyright of the design at all times.
• This license grants usage rights only, not ownership.
• Buyers must not present the design as their own or use it in a way that misleads others about its origin.

📌 Summary Table

📣 Important Notes for Buyers

• Always check the product page for any additional terms from the seller (if available).
• If you need broader rights (e.g., exclusive use, branding/logo usage, sublicensing), please contact the seller to discuss a custom or extended license.

⚖️ Legal Disclaimer

Printerval provides the tools for creators to offer design files under a license, but does not review or verify copyright claims. Responsibility for ensuring originality and lawful use lies with both the creator and the user. Printerval is not liable for disputes or legal actions resulting from improper use of design content.

We’re excited to launch a new feature that allows sellers to offer their original design files under a license, giving buyers the ability to download and use those designs for approved purposes. This adds new earning potential for designers and extra value for customers who want to use the design beyond just printed products.

For Sellers: How to License Your Design Files

As a seller on Printerval.com, you can now choose to offer your original design files for licensed download alongside your Print-on-Demand (POD) products like t-shirts, mugs, and more.

Here’s how it works:

• Upload Your Design: When adding a new design, you’ll see an option to enable licensed downloads. Buyers will be able to purchase a license to download your design file.
• Set Your Price: You decide how much to charge for the licensed download of your design. This price is separate from the price of the physical product.
• Confirm Ownership: You must confirm that the design is your original creation or that you hold the necessary rights to license it. You’re solely responsible for ensuring the design doesn’t infringe on any copyrights.
• License Terms: By listing the file, you agree that the buyer will receive a standard non-exclusive, non-transferable license to use the design for personal or commercial use (such as printing on products), but not for resale or redistribution of the file itself.

For Buyers: How to Purchase Licensed Design Files

Buyers now have the option to obtain a license to download the original design file in addition to purchasing POD products.

Here’s what you need to know:

• Look for the Option: When viewing a POD product, you’ll see if the seller offers the design file for licensed download.
• Add to Cart: Simply select the design file option and proceed to checkout. After purchase, you’ll receive a download link.
• Usage Rights: You are granted a standard license allowing personal and commercial use (e.g., printing on products), but you may not resell or share the design file.

Design Licensing Policy (Summary)

For Sellers:

• You affirm that your design is original or that you own all necessary rights to license it.
• You agree to license the file under Printerval’s Standard Design License, unless otherwise stated.
• You remain the copyright owner.

For Buyers:

• You receive a non-exclusive license to use the design for permitted purposes.
• You may not redistribute, resell, or sublicense the file.
• Ownership of the design remains with the seller.

Disclaimer

Printerval.com serves only as a platform for buyers and sellers. We do not verify copyright ownership. All responsibility for legal use of the design lies with the seller and buyer.

This new feature empowers designers to monetize their creativity while giving customers greater flexibility. If you have questions or need help, contact our support team anytime.

Happy designing and creating on Printerval.com!

What promotions are offered on Printerval?

Coupon codes – Coupon codes are the codes you can find in promotional emails from Printerval, as well as on the Printerval website banner, at the top of the page, and on social media (Facebook/Twitter/Instagram). They are only valid for a limited time.

Discount for bulk orders – This discount is only for bulk orders that reach a certain amount. Please check here for further information

Digital gift vouchers – These vouchers come in the form of a code that can be used several times until the amount that you freely set is exhausted, with no time limit.

Klarna FAQs

Klarna, what is it?

Klarna is a payment service that makes it easier for you to buy what you want or need. More than 100 million users and 200,000 online stores around the world have already adopted it.

How do I pay with Klarna?

Pay now: Pay directly by credit/debit card or via your bank account to keep control over your purchases. It’s fast, secure, easy and smooth.

Pay later: The “Pay later” option is a credit solution that allows you to pay within 14, 21 or 30 days after your purchase (depending on what is possible in your country), without interest or fees. You can select it on the Klarna app or the Klarna website when paying by credit card or debit card. When your order has been confirmed, Klarna will send you an e-mail with details of all the relevant information. The Klarna app also allows you to view payments already made and those to come.

Several times: The “Payment in installments” option is a credit solution that allows you to spread the payment of a purchase over several installments of the same value. Klarna will automatically charge the amounts to the debit or credit card you entered during your purchase, taking the stress out of missing a deadline.

Who can use Klarna?

To use the credit options offered by Klarna, you must be at least 18 years old and a resident of the country where you are located. Note that when you choose Klarna, the information you provided and your financial status are verified.

Can I pay for several successive orders with Klarna?

Yes, absolutely! If you see the “Klarna” option displayed during checkout, this payment method is available. Moreover, each time you choose it, Klarna will check if it will be possible for you to reuse this service for other orders.

What options are available on Klarna and in which countries?

The services offered by Klarna vary depending on your country. In all cases, the options available to you will be displayed when paying for your order.
Note: Funding options through Klarna are not currently available on Printerval.

On Printerval, payment via Klarna is only available for the following countries: Australia, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, United States and United Kingdom.

What criteria does Klarna use to verify that I am eligible?

Klarna takes various factors into account, such as the amount of the purchase or the payment history. If you are 18 or older, you will put the odds in your favor by providing your full name and exact address, as well as having it delivered to the same address as the billing address. In addition, each order is evaluated individually: it is not because you have already paid once with Klarna that authorization will be given to you for each purchase, and conversely, a refusal does not mean that your next purchases will be systematically refused.

What information do I need to provide Klarna for my payment?

If you want to pay for your order via Klarna, you will need to provide your phone number, email address, current billing address and credit/debit card bank details. In the event that Klarna needs to contact you urgently, Klarna will use the telephone number provided by you. For everything else, Klarna will contact you by email.

Will Klarna check my creditworthiness?

If you pay with Klarna, Klarna will perform a credit check. In other words, Klarna will check certain information in your credit file to ensure your creditworthiness and will rely on it to validate or not your purchase.

Can I pay before my due date?

Absolutely ! To do this, log in to your account on the Klarna app or on Klarna.com .

I have other questions regarding payments. Who should I contact ?

Go to the Klarna application or to the section dedicated to customer service on the website, where you will find an FAQ as well as various means of contacting Klarna (chat, telephone).

I requested a refund. How will I get reimbursed?

You will get your refund on the debit or credit card used during your purchase.

I received a confirmation, but not my order yet.

If you have not received your order, please contact Printerval to verify the status of your order and delivery. Alternatively, you can also contact Klarna Customer Service and request that they extend your payment due date or put your purchase on hold in the Klarna app until your order arrives.

What are your payment methods?

Note: All of your online transactions must be associated with a billing address. Make sure that the billing address mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use this form of payment. Please check further information about the Buy Now Pay Later transaction here.  

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

Do you accept cash on delivery?

At this time, we do not support cash on delivery (COD) or bank transfer payments. If you do not have a bank card, please note that you can pay for your purchases via PayPal or by SOFORT transfer (check availability in your country), these payment methods only requiring your bank details.

How long will it take for me to get my refund?

Depending on your bank’s processing time, a refund may take 5-10 business days to appear on your bank statement.

Unless it is done shortly after the order has been placed  ! In this case, we will simply reverse the payment for the order before it is debited from your account and the transaction will not appear on your account statement.

We will send you a confirmation email as soon as we have canceled and refunded your order. And if your order was paid for via PayPal, you will also receive an email from them confirming that the refund has been issued.

Is it possible to use several payment methods for the same purchase?

You should use one method for the same purchase.

Why didn’t I receive a confirmation email?

Placed an order, or at least you thought you did, because you never received an order confirmation email  ?

Start by checking the following: 

• Could the email have been sent to another address? Confirmation emails are sent to the address used to place the order. In the event of payment by PayPal , our system uses the e-mail address and the delivery address associated with the PayPal account to confirm the order.
• Have you looked carefully in the spam or junk mail folder of your e-mail box?
• Go to the Orders section of your account to see if the order has been placed.

Before contacting us, make sure you have the information listed below ready. If, after all the recommended checks, you still cannot get your hands on your order confirmation email , please contact our customer service, who will be happy to help you.

• Order number
• Recipient’s full name
• Email address entered on the payment page (or associated with your PayPal account , if this is the payment method used)
• Delivery address

Error message at checkout

You were quietly placing your order when, all of a sudden, the message “ An error has occurred ” came to spoil the party?

Start by checking the following: 

Your browser or application may also be blocking the transaction. See our related articles ( website) to learn how to fix this issue.

If the error message persists despite all these checks, it is certainly a problem related to your bank. Contact her for help.

You can also retry the transaction with any of the other supported payment methods.

Why was the amount of my order debited twice?

During an online purchase, your bank or the issuing body of your credit card must validate the payment. The amount of the order is then blocked while the transaction is processed or until the payment authorization expires. Thus, even in the event of refusal of payment, it is possible that this sum still appears as blocked on your account (it depends on your bank).

Rest assured, this amount is not debited.

If the sum appears to be blocked for longer than expected, please contact your bank directly.

American Express

For 5-10 days, American Express (AMEX) cardholders may notice a purchase on their statement with two amounts, one showing as pending and one as confirmed. Once this period has passed, the pending amount should disappear. If you have any problems, please contact American Express Support directly.

Why is my payment still pending?

During an online purchase, your bank or the issuing body of your credit card must validate the payment. The amount of the order is then blocked while the transaction is processed or until the payment authorization expires. Thus, even in the event of refusal of payment, it is possible that this sum still appears as blocked on your account (it depends on your bank).

Rest assured, this amount is not debited.

If the sum appears to be blocked for longer than expected, please contact your bank directly.

American Express

For 5-10 days, American Express (AMEX) cardholders may notice a purchase on their statement with two amounts, one showing as pending and one as confirmed. Once this period has passed, the pending amount should disappear. If you have any problems, please contact American Express Support directly.

I can’t pay. For what ?

Having trouble placing your order? Here are some of the recurring problems that can occur at the time of payment:

• The information entered is incorrect or incomplete . The fields to be confirmed will then appear in red.
• The billing address must be the one registered with your bank , regardless of the delivery address of your order.
• Your credit card information must be entered without spaces. Only VISA, MasterCard and AMEX cards are accepted.

PayPal

If you are having difficulty paying through PayPal, please contact PayPal customer service directly.

If the payment issue persists, check out this article to learn more about other payment methods available on the Printerval Marketplace.

I can’t pay with Afterpay/Clearpay. For what?

If you have any problems while paying with Afterpay/Clearpay, please contact their customer service. Please note that Afterpay/Clearpay is only available in the US, UK, Canada and Australia .

You can also retry the operation with other payment methods.

Why the hell was my prepaid card declined?

Prepaid Gift Cards must be registered or activated online prior to purchase. Without this step, the transaction will fail and charges may be incurred. To register or activate your card, follow the instructions on the back of the card or contact the appropriate assistance service ( Visa , MasterCard , American Express ).

What is the Listing Fee?

Starting from the effective date, a $0.01 fee will be applied for each design uploaded to the platform.

When will this take effect?

The listing fee will be effective from May 1st, 2025. Any designs uploaded from this date onward will be counted toward the listing fee.

How is the fee calculated?

The listing fee will be calculated based on the total number of designs uploaded during each invoice period. This means the more designs uploaded in a billing cycle, the more the listing fees will be reflected in that invoice.

How will the fee be charged?

You don’t need to take any extra action — the listing fees will be automatically deducted from your commission invoice. It’s simple, seamless, and built into your regular payout process.

How can I check the listing fee?

The listing fee is calculated automatically and displayed in the monthly invoice review section.

The total order amount may not align with the revenue due to the fact that only orders marked as “completed” are included in the revenue calculation. It’s important to note that orders are considered for revenue calculation only when they reach the “completed” status. This revenue calculation process occurs daily at 10 a.m.

If you’re eligible to receive a payment and have met the Payment Threshold, the process starts at the beginning of each month, and the payment should land in your account by the 15th. 

If the normal pay date falls on Sunday, we will pay on the following Monday.

Things that can impact getting paid on time:

• If your Paypal account is unverified, you’ll need to claim your payment manually.
• If your orders haven’t shipped by the end of the previous month, they will be included in the following month’s pay cycle unless they’re canceled before shipping.
• You will not be paid for orders that are canceled before shipping. 
• Ensure that if you’re updating your payment details, it is done before the end of the month.
• Your Printerval Standard account fee was applied and your final monthly earnings didn’t reach the payment threshold. 

It sometimes happens, especially during peaks of activity (one thinks in particular of the Christmas shopping period), that the manufacture of products takes a little delay. However, your sales remain awaiting payment until they have been sent to customers. 

Once shipped, these orders will be marked as “To be paid” in your sales history, until the corresponding earnings are paid, which is the next payment cycle . After which, their status will show “Paid”.

Currently, there is no system in place for independent artists to donate their own sales through the Printerval marketplace.

If you would like to donate the sales from a specific product or design, we suggest that you monitor your sales and payment history pages. This way, you can make a considerate donation to a charity of your choice.

For privacy reasons we cannot disclose any personal information about the customers. However, If you’d like to send a message to your buyers every time you sell, you can do so here.

If you’re logged in to your account, you will only pay the absolute base price for your own product. This means we are not charging you a margin for the sale, as you would be paying yourself a margin only to receive it as a payment once you meet our pay threshold. So we thought it best to let you keep the margin instead.

Self-purchases will not show up in your sales history and you will not receive any sales or notifications via email for those transactions.

If you’d like to register a margin for the sale, please make sure you are logged out of your Printerval account when making purchases.

The clock keeps ticking and you’re yet to receive your payment? There are three main reasons why this might be happening to you. Let’s rule them out! 

1. Your payment is on the way! Payments start being processed at the beginning of each month, but the process takes time. You should see the payment in your account by the 15th.
2. You haven’t reached the Payment Threshold. The Payment Threshold requires independent artists to reach at least $20 (£20 or €20) in earnings to be able to receive their payment. 
3. Your PayPal account is not verified. A verification step is included to ensure that all payments via PayPal are legitimate.
4. The order has not shipped, or the shipping date of the product you sold is not within the pay cycle. It might happen that you make the sale within the pay cycle, but the product shipped after the pay cycle ended. As the sales of a product are not made payable until it ships, those earnings will then account for the following pay cycle. 
5. Your account was suspended. 

If you’ve reached the Payment Threshold, your PayPal account is verified, your account is in good standing, and you haven’t received your payment yet, please get in touch, and we’ll be more than happy to investigate!

Want to know where your order is? Click here to find out:

• The estimated delivery date
• Tracking information (if applicable)
• The status of your items: in production, shipped…

Can I track my order?
We work with a global network of shipping services (UPS, FedEx, DHL) as well as local postal services (USPS) to ensure your order gets to you as quickly as possible.

If your order was sent via a trackable service, this information will be included in your order history as well as in our shipping confirmation email.

Once your order has been submitted, you may cancel or make changes on your order within 4 hours of placing by going to “Contact Us” and creating a ticket, or reaching our customer support here. When it is more than 4 hours after placing an order, Printerval refuses to support order cancellation or order modification requests.

It is the customer’s responsibility to ensure the product delivery address is correct. Printerval takes no responsibility for any product a customer does not receive because of errors in the delivery address given to us.

Can I change the address of my order?

To change the address, you must contact customer service within 4 hours of placing the order to provide the order information and a valid address.

Contact us:

Email address: support@printerval.com

Open new ticket here

Want to know where your order is? Click here to find out:

• the estimated delivery date,
• tracking information (if applicable)
• the status of the items: in production, shipped…

Please note that the estimated delivery date takes into account both the manufacturing time of the items and the shipping time.

What if my order is late?

Estimated delivery times take into account both the manufacturing time of the items and the shipping time. Despite our efforts to best estimate the delivery date of your order, sometimes printing or shipping takes longer than expected.

If you don’t receive your order on the announced date, don’t panic! It is quite possible that it is on the way and will reach you in the days to come. If it is too late, contact us and we will do the necessary.

Once shipped, an order cannot be canceled. You must request an exchange if you have chosen the wrong size, color, or type of item, or a return if you no longer want your order or if it no longer suits you.

If you placed your order less than 4 hours before modifying the delivery address, the modification will be immediately taken into account . Otherwise, the address change request will be forwarded to our customer service department, who will make every effort to ensure that the print service providers can process it before the order is dispatched.

Email address: support@printerval.com

Open new ticket here

If you mistakenly ordered a Kawaii tank top for your grandmother or an XXL t-shirt for your baby, don’t panic. We can replace your order or send you a voucher in the following cases:

• you made the wrong color / size / cut when buying a garment,
• you chose the wrong type when purchasing.

There is no need to return your order to us at this stage. Just have your email address and order number ready, then send a request here

Then, all you have to do is wait a little bit before you receive our confirmation email.

Redeem a gift
Your mum gave you a pair of cute leggings, but she got the wrong size (we are all still children in the eyes of our mums). No problem! All you need is your order number and Môman’s email address (or the person who gave you this gift).

If you don’t have this information, contact the person who gave you your Printerval gift. We will not be able to proceed with the return or exchange before having received these two pieces of information.

Every item sold on the Printerval Marketplace is printed on demand, just for you. You do, however, have 30 days from the date of delivery to return items.

If you wish to exchange an item for a size, style, or color issue, you can have it replaced with another item or exchange it for a Printerval voucher of the same value. 

Take a look at the Return & Exchange Policy to learn more.

*Please kindly note, for all orders shipped outside the US, we will support all defective or unwanted orders within 60 days from the date of delivery.

Your purchase does not really convince you? (If it’s because of the vinegar smell , know that it’s a result of the printing process. But I swear, it’s only temporary.) If it’s a size, style or of color, see the exchanges article.

And if the problem is elsewhere, contact us. We will do our best to make you smile.

Important information:

• You will be asked to provide photos of the affected item so that we can report the problem to the print service provider responsible for your order.
• To learn more about the Returned Items Policy, please see the Terms of Service.
• Consult the refund policy to verify that your request is admissible.

Although rare, sometimes supply issues prevent third-party printers from printing the designs ordered on the products they typically use. They then print them on equivalent substitute products. Rest assured, these products meet the same quality standards as all clothing sold by artists on Printerval.

But if your order does not give you complete satisfaction, you can return it, please click here for more information.

Most of the basic t-shirts offered for sale by the artists on the Printerval marketplace are cotton. There are a few exceptions to this (like the tri-blend tees), but that can be clarified in the ‘Style Information’ tab when you toggle between styles.

It’s also important to note that all of the full-bleed garments (graphic t-shirt, sleeveless top, etc.) are constructed from a polyester blend, which allows for the embedded and flowy sublimation prints.

Certainly! When it comes to printing on T-shirts, it is indeed possible to have designs or graphics printed on both the front and back of the shirt. Please open a ticket to get in touch with our team and request double-sided printing. They will guide you through the process and provide you with all the necessary information to bring your design to life on both sides of the shirt. We look forward to assisting you with your custom T-shirt printing needs!

We recommend that you wash all of your garments in cold water (max 40C or 105F); Non-chlorine: bleach as needed; Tumble dry: medium; Do not iron; Do not dry-clean. Not only is this great for the environment, but it will ensure the longevity of your prints, no matter what type of product you’ve purchased.

Yes! You can select your preferred print placement (front or back). You’ll find it underneath the size options on the right-hand side of the work page.

You have the option to select your preferred print placement (front or back) for the 2D-printed items and you can choose your preference underneath the size options on the right-hand side of the work page.

Upon arrival, you may find your t-shirt comes with something a little extra. Extra residue and any strange odors are caused by the process used to print the design. Washing your new tee in cold water and hanging it to dry should do the trick.

Each item offered on sale by artists on the Printerval marketplace is printed by 3rd-party fulfillers especially for you once you place an order.

How do they do it? Read on to find out!

T-SHIRTS
Basic apparel is made using direct-to-garment printing. This process involves applying a pre-treatment before loading the garment into a printer. The pre-treatment ensures the prints sink into the fibers of the textile, making them much more long-wearing than traditional ‘transfer’ prints, which just sit on top.

GRAPHIC T-SHIRTS
The full-bleed range, which includes products like graphic t-shirts, leggings,… are created using a different technique called sublimation printing.

Under the heat, these inks turn into gas and combine with polyester textiles. Since the ink becomes part of the structure of the material, the images on the fabric won’t fade or crack, even after many washes.

Getting started on Printerval is simple. A complete and well-presented store profile helps you build trust with buyers and makes a great first impression. Here’s a quick guide to help you set up everything you need.

1. Update Your Store Profile

Here’s how:

1. Log in to your Supplier account.
   
2. Go to Account → Profile.
   
3. In the Personal Information section, fill in or check the following details:
   

• Name / Email / Phone / URL – These are auto-filled based on your registration info.
  
• Country / Province / Zip Code / Address – Make sure the info is accurate and complete.
  
• Bio – A short intro about you or your store. Keep it brief, friendly, and personal.
  
• Description – Add more details about your products or your store’s vibe.
  
• Quote – A favorite quote or personal message that reflects your brand or mindset.
  

4. Upload a profile picture (your store’s avatar).
   

Click Update Profile to save.

📌 Tips for your store profile:

1. Use a clear, high-quality image that reflects your brand.
   
   • Minimum size: 400 x 400 pixels.
     
   • File size under 10MB.
     
   • Formats: .jpg, .png, .gif.
     
   • Circular images look best on the site.
     
2. For your Bio and Description, write like you’re introducing your store to a new customer — keep it friendly, simple, and authentic to your style.

2. Link Your Social Media

Connecting your socials helps customers learn more about you and keeps them engaged beyond Printerval.

Go to the Connected Accounts section, in there, you can link:

• Facebook
  
• Instagram
  
• Pinterest
  
• Twitter
  
• YouTube
  
• LinkedIn
  

📍 Your links will show on your Printerval’s store page, so make sure they’re active and relevant.

3. Set Up Your Payment Method

Once your profile is ready, make sure you’ve set up how to receive payments from your sales.

Currently supported payment methods:

• PayPal
  
• PingPong
  

To set it up:

• Moving to Payment Setting section (or go to Financial/ Payment Setting).
  
• Choose the payment method you prefer.
  
• Fill in your account details.
  
• Click Apply to submit.
  

⚠️ Make sure your info is correct to avoid delays in your payout schedule.

A clear, well-set profile shows you mean business. It helps customers feel confident—and gives your shop a solid start from day one!

Ready to grow your business? Join Printerval as a Supplier today and unlock new opportunities!

Who can become a supplier?

If you have products ready to sell or can source them easily, becoming a Supplier is the perfect next step!

Benefits of becoming a supplier

• Get revenue from your sales.
  
• Set up and manage your store independently, from listing products to fulfilling and shipping orders.
  
• Get paid easily via PayPal or bank transfer.
  
• Connect with buyers using Printerval’s on-site messaging system.
  
• Access support from Printerval Seller Support whenever needed.

To Register a Seller Account on Printerval

Step 1: Visit the Printerval Website

Go to the official Printerval website at www.printerval.com and click on the Sell on Printerval link located at the bottom (under the Partner Portal section) of the homepage to get started.

Step 2: Which type of seller are you?

Select the Supplier tab (if you manage your own products and want to handle your online shop independently)

 then scroll down and click the “Start Selling Now” button to access the registration page, or you can select it here.

Step 3: Fill in your information

Provide the required details, including your email address, your store name, country and password. Ensure all information is accurate.

Step 4: Verify your Email

Check your inbox for a verification email from Printerval. Click on the verification link to activate your account.

Step 5: Set up your Seller Profile 

Log in to your account and complete your seller profile, including payment details, store description, and contact information.

Step 6: Register Your Warehouse and Start Adding Products!

First, register your warehouse details.

Once your warehouse is approved and activated, you can start adding products to your store.

Create eye-catching listings with clear photos, detailed descriptions, and competitive prices to grab buyers’ attention. The more appealing your listings, the better your chances of making sales!

Need help with listings? Check out our Product Management Guide here!

You’re now ready to start selling on Printerval! For any assistance, contact Printerval’s support team.

The Warehouse Profile plays a critical role in supporting your Shipping Profile by providing accurate warehouse data and streamlining inventory management. Selecting the appropriate Warehouse Profile when creating a Shipping Profile is key to ensuring a smooth and efficient order-processing workflow.

Tip: Name your warehouses according to their location or specific function to make them easy to track.

1. How to Register or Edit:

• Step 1: Go to Setting → Warehouse→ Register new warehouse
• Step 2: Fill in the basic information.
• Step 3: Add images and certificates 
• Step 4: Save, and your warehouse profile will be in Preview mode (waiting for verification processing).

2. Key Components and Management Tips:

• Warehouse Name:
  
  • Use clear and distinctive names to facilitate effective tracking and management.
    
• Country:
  
  • Indicates the country where your warehouse is located.
    
• Address:
  • Provides detailed information about the warehouse location (e.g street, district, city…)
    

• Images & videos:
  
  • Provide at least 2 photos (front view and interior), 1 video (showing from outside to inside). Videos must be under 20MB.
  • Tip: Use clear, high-quality images in well-lit spaces, and show the warehouse from different angles. Keep the video under 10 seconds.

• Certificates:
  • Add photos of documents that prove your association with the warehouse.
  • Tip: Upload photos of documents such as a warehouse lease contract, utility bills (electricity, water), or a business license that includes the warehouse address.

3.  Operational Tips and Troubleshooting:

• When managing multiple warehouses, always prioritize the one closest to your customers to reduce costs and delivery times.
  
• Setting up a dedicated warehouse for promotional products to enhance inventory management and improve order processing flexibility.

Once saved, your warehouse will be in PREVIEW MODE (pending verification). The review process usually takes 1–2 days. We’ll notify you via email or system notification once it’s actived.

As a seller, it’s important to easily manage your store, upload products, and track your performance. Here’s how you can sign in and sign out of your Printerval seller account:

How to Sign In

• To sign in to your Printerval seller account, visit https://seller.printerval.com/.
  
  
  
• Enter your registered email address and password, then click “Sign In”.
  
  
  
  
• Once you’re in, you can manage your store, add products, and keep track of your sales.

How to Sign Out

• When you’re done, click on your shop avatar at the top-right corner. Then, choose “Log Out” from the menu. 

It’s always a good idea to log out, especially if you’re using a shared or public device, to keep your account safe!

If you forgot your password

1.     Visit the https://seller.printerval.com/password/reset on Printerval.com

2.     Enter the email address registered with your Printerval account.

3.     Click Submit.

4.     You’ll receive an email containing a link to reset your password. Look for an email from Printerval with Seller Forgot Password as the subject.

5.     Click Reset your password in the email.6.     Enter your new password and confirm it by entering it again. Then, select Reset Password.

If you know your current password but want to change it

1.     Sign in to https://seller.printerval.com/ and go to Account. Then, select Profiles

2.     Navigate to the Change Password section.

3.     Enter your current password, your new password, and confirm your new password.4.     Click on Change Password to finalize the process.

During your business journey, the decision to stop selling on a platform may arise for various reasons:

• Focusing on new ventures
• Transitioning to other sales channels
• Taking a break to maintain work-life balance

Whatever your reason may be, we respect your decision and are committed to guiding you through a secure, seamless, and efficient account closure process!

Please follow the instructions below to complete it properly:

• Step 1: Log in to your seller account
  
• Step 2: In the menu bar, select Account > Profiles.
  
  
  
• Step 3: In the center of the screen, under your avatar, you will find various features. Select Lock Account.
  
  
  
• Step 4: Choose the type of suspension for your account:
  
  – Temporary Suspension: Select this option if you wish to pause selling on your store and plan to reopen it in the future. With this option, you won’t be able to log in, and you will need to contact us via email or create a support ticket to reactivate it.
  
  – Permanent Suspension: Choose this if you no longer wish to sell on Printerval or if you want to create a new seller account. With this option, all your account information will be permanently deleted, and you will no longer be able to log in.
  
  

We understand that deciding to lock your Printerval seller account is not easy, and we will truly miss having you as part of our community! Please take your time to consider this decision carefully.

If you have any questions or need support, we’re always here to help!

I. Product Listing Process

To list a product on Printerval, follow these steps:

• Step 1: Log in to your Seller account.
  
• Step 2: Register a warehouse:
  • Go to Product Management → Add Product → Register a warehouse
  • Or go to Setting → Warehouse and register one.
    
• Step 3: Once your warehouse is active, go to Product Management → Add Product.
  
• Step 4: Fill in the required product information.
  
• Step 5: Save and set the product status to Active or Pending (based on your preference).

II. Detailed Explanation of Product Fields

1. Basic Information (About)

1.1 Product Title

The title should be between 30 to 500 characters, include important keywords to help customers find your product easily.

Example: Men’s Oversized Cotton T-shirt | Vintage Graphic Tee | Casual Streetwear (detailed and contains relevant keywords).

1.2 Photos & Videos

• You can upload up to 11 images or 10 images and 1 video.

• Image resolution should be between 1000px and 3000px, with a maximum file size of 10MB.

• It is best to upload at least 7 to 9 images and one video for a thorough product showcase

Tip: You should provide images from various angles to give buyers a complete view of the product.

Examples: main product image, different angle views, real-life usage images, close-up details, and a video showing product texture and size.

2. Product Description

• Provide detailed product information to help buyers understand better.

Examples: Our men’s oversized t-shirt is made from 100% premium cotton, providing exceptional softness and breathability. Ideal for everyday wear, this graphic tee features a unique vintage print, making it a perfect streetwear staple.

• You can embed a YouTube video using an embed code.

3. Product Details

3.1 Product Type

Printerval categorizes products into three main types:

• Physical Item – Tangible products that require shipping.
• Example: Handmade leather wallet, T-shirt.

• Digital Item – Downloadable digital products.
• Example: Printable wedding invitation template, Digital Planner.

• Dropshipping Item – Products fulfilled and shipped by a third party.
• Example: Custom printed mugs (fulfilled by a third party).
  
  

3.2 Return & Exchange Policy

• You can set up your own return/exchange policy.

• This helps customers understand the return/exchange conditions before purchasing.
• Note: Your return policy should comply with Printerval’s return policy.
  
  

3.3 Product Status

• Active – The product is visible on your store and available for purchase.
• Pending – The product requires additional information or is under review.
  
  

3.4 Category

It helps the system place your product in the right group for better searchability.
Example: Bags & Accessories > Backpacks > Travel Backpacks.

3.5 Tags

You can add up to 13 tags to improve search visibility.

Example: If selling a handmade Christmas card, relevant tags could be: Christmas card, holiday greeting card, handmade card, personalized card, festive card, winter holiday card, Merry Christmas, Xmas card, custom greeting card, Christmas gift, holiday stationery, eco-friendly card, rustic Christmas card.

4. Shipping

Setting up shipping details helps customers understand shipping fees and delivery timeframes.

• If you do not have a shipping profile already, please create a new one.
• If you already have a shipping profile, select it from the list.
  Examples:
  • Standard shipping: 5-7 business days.
  • Express shipping: 2-3 business days.
    
    

5. Pricing & Inventory

5.1 Product Price

The Price is the actual displayed price of the product.

The Original Price is the price before any discount.

• If the Price is smaller than the Original Price, the product will show as discounted.

Example:

• If the Price equals the Original Price, the product will display it as the Original Price.

Example:

5.2 Quantity

• Enter the available stock quantity to manage inventory accurately.
  
  

6. Product Variants

• Allows customers to choose multiple options on a single product page.
• You can add up to 4 variants, such as color, size, material, etc.
  Examples: Color: Black, White, Transparent.
  

7. Personalization (Personalize Properties)

• Offer product customization based on customer needs.
• Supports three customization types: Text, Image, and Option.
• You can set character limits and whether customization is required or optional.

• Example: Selling a personalized ceramic mug that allows customers to:

Text: e.g., “Merry Christmas, John!”

Image: Upload personal photos or logos.

Option: Choose handle color or font style.

8. SEO Optimization

• SEO helps your product reach more customers without requiring high advertising costs.

• You can refer to the guide on Search Engine Optimization (SEO) for shop and listing pages here.
  
  

8.1 Meta Title

• The title that appears in search results.
• It should be 50-60 characters long and include the main keyword.

• Examples: Handmade Macrame Wall Hanging – Boho Home Decor.
  
  

8.2 Meta Keywords

• A list of keywords describing your product, separated by commas.

• Examples: macrame wall hanging, boho wall decor, handmade home decor, woven wall art, macrame tapestry, rustic room decor, minimalist macrame, bohemian wall art, large macrame hanging, macrame gift.
  
  

8.3 Meta Description

• A short product description optimized for search engines (150-160 characters).

• Examples: Beautiful handmade macrame wall hanging, perfect for bohemian-style home decor. Crafted with eco-friendly cotton rope. Ideal gift for housewarming.
  
  

8.4 Canonical URL

• If multiple URLs lead to the same product, use a Canonical URL to indicate the primary version to Google.

• Example: https://printerval.com/macrame-wall-hanging.

1. How to List and Manage Digital Items on Printerval?

A digital item is a file that the buyer downloads after purchase. It can be a ready-made file or a customized version based on the buyer’s request.

When listing a digital product, follow the same steps as listing a physical item on Printerval. However, make sure to select “Digital Files” in the Product Type section—either from the Details tab or directly in the Choose Product Type pop-up when adding a product.

You can offer two types of digital listings by adding a Format option (as a variant type) in the Product Variants section:

• Instant Download (Highly recommend): Ready-made files that buyers can download immediately after purchase.
  
• Made-to-Order Download: Custom files created according to the buyer’s specifications, and delivered after the order is complete.

For digital items, once payment is confirmed, the seller should contact the buyer via email to deliver the file or share a drive link. After sending the file, the seller must mark the order as complete and upload clear proof of delivery (e.g., email screenshots or short videos showing the content).

Buyers will receive an automatic email notification when their order is ready for download; and can’t return, exchange, or cancel the order once payment is confirmed.

 
*Note:

Printerval does not require sellers to upload digital files to the platform. This provides more flexibility for both sellers and buyers while reducing technical issues. However, all sellers must adhere to Printerval’s Terms and Policies (including DMCA, Terms of Service, Our Intellectual Property Policy, and Supplier Payment Policy to ensure a secure and reliable shopping experience.

2. What Digital Products Can You Sell on Printerval?

Here are some examples of digital items accepted on Printerval, along with our recommended file formats:

*Note:

Sellers should add relevant tags that closely match their products and specify the digital file format type in the Details & Description sections.

3. Why Sell Digital Files on Printerval?

Selling digital items on Printerval offers multiple benefits:

• Global reach: Access a worldwide audience without worrying about shipping.
• No inventory hassle: No need for storage, packaging, or logistics.
• Get revenue: Get 100% of your set price, instead of receiving a small commission.
• Marketing opportunity: Showcase your creative products and build a loyal customer base.
• Valuable data insights: Analyze sales trends and customer behavior (top-searched product categories, clicks, conversion rate, etc.)

Conclusion

Digital products are a simple, flexible way to grow your business on Printerval. With no inventory required and full control over your earnings, it’s a great way to reach more customers and scale your shop with ease.

Effective product listing management helps sellers monitor, edit, and ensure their products comply with Printerval’s policies. This guide provides detailed instructions on using the product management page to optimize your business operations.

I. Managing Product Listings

1. Accessing the Product Management Page

To manage your product listings,

• Step 1: Log in to your Printerval seller account (you will be automatically redirected to the Seller Dashboard.
  

• Step 2: Select Product Management to access the product listing page.
  

Here, you can easily monitor and edit your product information.

2. Structure of the Product Management Page

When accessing Product Management, you will see a list of products with key information:

2.1 SKU, Name

Displayed at: SKU and Name columns

• SKU: Used for quick product searches. It is a unique identifier for inventory management. Sellers can manually enter the SKU, or the system automatically generates one if you leave this field blank.

• Product Name (The Product Title): Helps sellers manage inventory and improves buyer search results. Use clear and descriptive names to optimize search results.
  
  

2.2 Create Date From / Create Date To

Allows filtering by product creation date.

It helps sellers track newly uploaded listings and monitor product activity within a specific timeframe.

2.3 Category

Displays the category each product belongs to, assisting in product classification and group management.

Supports buyers in filtering and searching products by category, while helping sellers manage their inventory efficiently.

2.4 Status (Active/Pending)

This field indicates the product’s status: Active (visible) or Pending (awaiting approval).

It helps sellers monitor product visibility and take appropriate actions if necessary.

2.5 Trademark Status

Displays whether a product violates trademark policies.

• Violated: The product infringes intellectual property rights, such as using unauthorized logos or images. Such products may be removed or require modification.
• Not Violated: The product complies with platform trademark policies.

It helps sellers identify and resolve trademark violations early, avoid product takedowns, and maintain store credibility.

2.6 Policy Status (Violated/Not Violated)

Displays whether a product violates Printerval’s policies.

• Violated: The product breaches platform rules (e.g., prohibited content or incorrect category).
• Not Violated: The product fully complies with platform policies.

• Allows sellers to detect and resolve violations early, reducing the risk of product or account suspension. 

If flagged for violations, sellers should promptly investigate, correct the issue, and contact Printerval for support.

3. Product Management Actions

On the Product Management page, sellers can easily manage their product listings. Printerval supports bulk actions across multiple products to enhance management efficiency.

To manage products, hover over the three-dot icon in the ‘Action’ column (to the right of each product). This opens the action menu.

3.1. Edit

Update product details such as title, description, price, images, and additional attributes.

Quickly revise or optimize product information as needed.

3.2. Copy

Create a duplicate product with all original details.

This is useful for quickly listing similar products without re-entering information.

Note: After copying, review and update details (e.g., SKU, product title) to prevent duplication or policy violations.

3.3. Hide

Visible in the three-dot menu only when the product is Active.

Temporarily remove the product from your store while retaining its information.

Suitable for products under revision or temporarily unavailable.

3.4. Show

Visible in the three-dot menu only when the product is Pending. 

Restore and display the product in your store.

Quickly return the product to active status after editing or maintenance.

3.5. Delete

Permanently remove the product from your store and the system.

Use this when the product is discontinued or no longer needed.

💡 Bulk Actions:

• To perform actions on multiple products at once:

• Step 1: Tick the checkbox in the Num column to select multiple products.

• Step 2: The bulk action options will appear, allowing you to manage multiple products simultaneously.

Managing multiple products at once saves time and boosts operational efficiency.

This is where you set up your shipping methods, order processing times, and shipping costs. Accurate configuration helps you optimize expenses and ensure customer satisfaction.

Tip:

• For easier management, it is advisable to create separate profiles for different regions or shipping methods.
  
• For example, you might set up a dedicated profile for the US market featuring competitive shipping rates and fast delivery.
  

1. How to Create or Edit:

• Step 1: Log in to Printerval, navigate to the Product Management section, and select the product you want to edit or add New Product.
  
• Step 2: In the Shipping section, choose either the “Create option” (to create a new profile) or “Select shipping” (to use an existing profile).
  
• Step 3: Select warehouse.
  
• Step 4: Complete the remaining details, assign a name to the profile, and Save.
  
  

2. Key Components and Tips:

a. Shipping Warehouse:

• Function: Determines the warehouse from which your orders will be shipped.
  

• Tip: Choose the warehouse closest to your customers to reduce delivery times.

b. Processing Time:

• Function: Specifies the time required to prepare and dispatch an order.
  
• Tip: Setting a processing time of 1–3 business days is reasonable since customers generally prefer faster delivery.

c. Shipping Config:

This comprehensive configuration section enables you to set detailed shipping methods and associated costs. It includes:

• Shipping Method
  • Standard: Regular shipping that is cost-effective, and ideal for orders that do not require expedited delivery.
    -> Suitable for orders where customers prioritize cost savings over speed.
    
  • Premium: Faster shipping at a higher cost, ideal for orders that require quicker delivery.
    -> A good option when customers expect faster delivery than standard but do not require express speed.
    
  • Express: Rapid shipping for orders that need to be prioritized.
    -> Best for urgent orders such as gifts or products needed on short notice.
    
• One Item & Additional Item:
  • One Item: The shipping cost applied to the first item in an order.
    
  • Additional Item: An extra charge is applied to each subsequent item in the same order.
    -> Ex: If a customer purchases a single item, they pay only the base shipping rate; for multiple items, additional fees apply per item, which can encourage bulk purchases.
    
• Min Shipping Time & Max Shipping Time:
  • Min Shipping Time: The minimum number of days required for an order to be delivered.
    
  • Max Shipping Time: The maximum number of days for an order to be delivered.
    -> Ex: Clearly defined shipping timeframes help set realistic customer expectations – for Standard shipping, you might set 3–7 days; for Premium, 2–5 days; and for Express, 1–3 days.
    

Overall Tip: Offer a range of shipping options and update both the rates and delivery times appropriately to meet customer needs without overpromising.

3. Operational Tips and Troubleshooting

• For multiple Shipping Profiles, assign clear names based on region and shipping speed to avoid confusion.
  
• In case of any issues:

• Verify the tracking information carefully to ensure the correct format is maintained.
  
• Double-check the Warehouse Profile before selecting it in the Shipping Profile to avoid potential errors.
  

4. Usage Guidelines on Printerval

• Printerval does not support automatic label printing; therefore, sellers are responsible for manually fulfilling orders and updating tracking information.
  
• Always maintain consistency between the Warehouse and Shipping Profile to prevent delivery discrepancies.
  

Sellers must update the tracking information provided to customers in a comprehensive, accurate, and timely manner.

Printerval, you can customize return policies to suit your products and business model. A clear return policy not only helps you manage sales efficiently but also promotes transparency and builds customer trust.

I. How to Set Up Return Policies on Printerval

Step 1: Log in to Printerval Seller, navigate to Product Management, and select or create a product.

Step 2: Go to the Details tab, find “Return & Exchange Policies”, and click Select Policy.

Step 3: In the Create a Policy form, configure:

• Return/Exchange Options: Set your return policy preferences.
• Time Frame: Define the return period.
  
  📌 Note: This preview displays your return conditions, including the allowed return request period.

Step 4: Click Save to complete. Your policy will be visible on the product page.

II. Return Request Handling Process

Step 1: Printerval will send an automatic notification/email when a return request is submitted.

Step 2: Respond via Printerval’s platform, clearly stating conditions, processing times, and next steps for the buyer.

Note: In case of disputes, Printerval reviews evidence from both parties evaluates policies, and makes a fair decision based on the provided information, encouraging mutual agreement.

III. Tips to Minimize Return Cases

Be Transparent: Provide accurate descriptions and clear images.

Update Policies: Adjust regularly based on customer feedback.

Respond Promptly: Handle return requests within 24-48 hours.

Creating a suitable return policy not only streamlines your operations but also fosters customer trust and satisfaction.

I. Order Management Page Structure

1. Essential Functions

• Search: Quickly search for orders by order number, customer name, or status.

Example: To check for unconfirmed orders in the week, you can filter by the ‘Waiting’ status.

• Order Status: Track the progress of orders from ‘Waiting’ to ‘Delivered’.

Example: When a customer asks about the status of their order, you can easily look it up and respond promptly.

• Start Day/End Day: Filter orders by date range to track your sales performance.

Example: To view the revenue for this month, filter from the 1st to the 30th.

• Fulfillment By: Filter orders based on the handler (System/Seller).

Example: To see the orders you are handling, select ‘Fulfillment by Yourself’.

• Export: Export an Excel file with a summary of orders for reconciliation purposes.

Example: Export a report to summarize your revenue at the end of the month.

2. Business Performance Overview

This section summarizes your business performance with key data points:

• Total Order: The total volume of orders processed, providing an insight into your business performance.

Example: If you have sold 500 orders this month, you may want to set a higher target for the next month.

• Total Amount: The total revenue from the orders processed, helping you assess your store’s performance.

Example: You can compare revenue over time to evaluate the effectiveness of promotions.

• Total Product Sold: Track your best-selling products to optimize your sales and marketing strategies.

Example: If a T-shirt has sold 200 units, consider restocking and increasing ad spend for that item.

II. Order Management Process (Fulfillment by Yourself)

1. Process for Confirming or Cancelling an Order

• Step 1: Go to the Seller Dashboard, select Order Management, and click on the Fulfill Order tab for the order you want to process.
  
• Step 2: Click the Waiting tab (next to the order number).
  
• Step 3: Select Confirm or Cancel the order to complete the process.
  
  

2. Order Processing Steps

• Step 1: Confirm Order: Review the order details and change the status from ‘Waiting’ to Confirm or Cancelled.

• Step 2: Prepare and Package: Carefully pack the items, ensuring the correct quantity and product types.
  
• Step 3: Update Shipping Tracking: Add the tracking number and provide customers with instructions on how to track their orders.
  
• Step 4: Track Shipment: Monitor the delivery status through the tracking number and resolve any issues quickly.
  
• Step 5: Confirm Delivery: Mark the order as completed and encourage customers to leave a review.
  
  

3. Instructions for Creating and Sending a Tracking Number

• Step 1: Go to Fulfill Order.
  
• Step 2: Find the Shipping Tracking section, then click Edit.
  
• Step 3: Enter the tracking number and click Save.
  
  
  

III. Handling Common Issues

• Customer Didn’t Receive the Order: Check the tracking number and contact the courier service to confirm the details.
  
• Wrong or Missing Items: Apologize to the customer and offer a swift exchange or refund to ensure customer satisfaction.
  
• Customer Wants to Cancel the Order: Address the cancellation request promptly and ensure the refund policy is straightforward and transparent.

How Sales by Products Works

1. What is Sales by Products?

a. Overview

Definition

Sales by Products is a tool that helps sellers track sales performance by recording the number of products sold within a specific period. This allows sellers to evaluate business performance and adjust their product catalog accordingly.

Benefits of Using Sales by Products:

• Identify best-selling products to optimize inventory.
• Detect underperforming products and make improvements.
• Analyze purchasing trends to enhance sales strategies.
  

Notes:

• Only products with completed orders are displayed.
• Unsold products are not included in the report.
  

Example:

A seller has 200 products, but only 10 appear in the “Sales by Products” report. This means only these 10 products have been sold within the selected period.

b. How to View Product Sales on Printerval

• Step 1: Access the Seller Dashboard.
• Step 2: Select Sales by Products.
• Step 3: View the sold product list along with sales volume and revenue details.
  
  

c. Explanation of Data Columns in Sales by Products

2. Differences Between Sales by Products and Financial Revenue

Conclusion:

• Sales by Products allow sellers to assess the performance of individual products to refine their product catalog.
  
• Financial Revenue helps sellers track total revenue, associated fees, and actual earnings.

1. What is Order Processing Time?

Order Processing Time refers to the period between receiving an order and handing it over to the shipping carrier. Setting a realistic processing time helps streamline your workflow and provides customers with a smoother and more reliable shopping experience.

2. How to Set Up Order Processing Time

Order processing time may vary depending on your business model, but it typically ranges from 1–3 business days.

Steps to Set Up Processing Time:

1. Log in to Printerval, go to the Product Management section, and select an existing product or create a new one.
   
2. In the Shipping section, locate the Processing Time setting.
   
3. Choose the appropriate time frame based on your production and fulfillment capacity:
   
   • 1–3 days: in-stock items are ready to be securely packed and shipped immediately.
     
   • 3–5 days: If additional production or manual processing is required.
     
   • 5–7+ days: For customized or made-to-order products that require special preparation.
     
4. Save your settings and ensure the updated information is accurately displayed on the product page.
   
   

3. Important Notes When Setting Up Processing Time

• Set a realistic timeframe based on your actual order fulfillment capacity.
  
• Avoid promising overly short processing times if you cannot meet them, as this may impact your store’s reputation.
  
• Keep customers informed by regularly updating the order status.
  
• If unexpected delays occur, proactively notify customers to maintain trust and transparency.
  
  

By setting up a reasonable and accurate processing time, you can enhance customer satisfaction and build credibility on Printerval.

What is the Estimated Delivery Date (EDD)?

The Estimated Delivery Date (EDD) is the time frame in which customers can expect their orders to be delivered. Accurately setting this date helps provide clear information to customers, increases trust in your store, and minimizes complaints about delivery times.

How to Set Up the Estimated Delivery Date

To configure the Estimated Delivery Date on Printerval, you need to consider the following factors:

• Processing Time – The time you need to prepare and dispatch the order.
• Shipping Time – The estimated time required by the shipping carrier to deliver the package.
  
  

* *Steps to Set Up the Estimated Delivery Date**

1. Log in to Printerval, go to the Product Management section, and select an existing product or create a new one.
2. In the Shipping section, choose the Create option (to set up a new shipping profile) or select Shipping (to use an existing profile).
3. Set the Min Shipping Time and Max Shipping Time to determine the estimated delivery window.
4. Save your settings and review the product page to ensure the correct delivery information is displayed to customers.
   
   

Important Notes When Setting Up Estimated Delivery Date

• Provide accurate information so customers can place orders with realistic expectations.

• Prioritize warehouses closest to the customer to reduce shipping time.

• Regularly update shipping information to avoid discrepancies when the system updates estimated delivery times.

• If there are unexpected changes in processing or shipping times, proactively notify customers to ensure the best shopping experience.
  
  

By properly setting up the Estimated Delivery Date, you can enhance customer satisfaction and maintain a strong reputation on Printerval.

To ensure the best experience for customers and maintain the credibility of your store, sellers on Printerval must process return/exchange requests promptly and professionally according to the following steps.

Check Return/Exchange Conditions

Before accepting a return or exchange request, sellers should verify that the customer’s request meets the following conditions:

• The product is defective due to manufacturing or damaged during shipping.
• The wrong product, size, color, or design was delivered.
• The product significantly differs from the description in your store.
• The customer submits the request within 30 days of receiving the product.

Note: Printerval does not support returns or exchanges for cases where customers change their minds after receiving the product or make an incorrect choice.

Return/Exchange Process

a. Receive and Verify the Request

• Receive the request from the customer via the messaging system or email.
• Request that the customer provide detailed images or videos to verify the product defect.
• Verify the order details and compare them with the return/exchange conditions.
• Notify the customer of your decision (approve or reject the return/exchange request).
  

b. Process Exchange Orders

• Check inventory to confirm if the replacement product is available.
• Guide the customer on how to return the defective product (if necessary).
• Send the replacement product to the customer and update the order status.
• Notify the customer once the new product has been shipped.
  

c. Process Return Orders and Refunds

• Verify the condition of the returned product after it’s received.
• Process a refund to the customer via the original payment method or offer a voucher (if applicable).
• Update the refund information on the system and notify the customer.
  
  

Important Notes

• Respond to customers promptly to enhance the shopping experience.
• Ensure timely updates on the order status in the Printerval system.
• Adhere strictly to the return/exchange policy to avoid disputes.
• Monitor customer feedback after completing the return/exchange to maintain good reviews for your store.
  
  

Efficiently handling return and exchange requests not only helps retain customers but also enhances the reputation of your store on Printerval!

In some cases, you may need to cancel an order on Printerval. Below is a detailed guide on the cancellation process, applicable conditions, and important considerations for sellers.

Order Cancellation Conditions

You can cancel an order under the following circumstances:

• The order has not been confirmed or processed.
• The product in the order is defective or out of stock.
• The customer requests a cancellation before the order is shipped.
• An issue occurs during the order fulfillment process.

Note: If the order has already been transferred to the shipping carrier, you will no longer be able to cancel it yourself. In this case, kindly advise the customer to reach out to the shipping carrier directly for further assistance

How to Cancel an Order on Printerval

a. Canceling an Order via Seller Dashboard

1. Go to your Seller Dashboard and navigate to the Order Management section.
2. Find the order you want to cancel and select Fulfill Order.
3. Click on the Waiting tab, then select Cancel Order.
4. Choose a reason for cancellation and confirm the action.
   
   

b. Assisting Customers with Order Cancellation

• If a customer requests a cancellation, confirm the processing time and the reason for cancellation to ensure fairness for both parties.
• If the order has already been paid for, check the refund policy and provide an update to the customer accordingly.
  
  

Refund Policy for Canceled Orders

• If the order is canceled before processing, the customer will receive a refund using the original payment method.
• If the order has already been processed or shipped, the refund process will depend on the return/exchange policy and the carrier’s procedures.
  
  

Important Notes

• Excessive order cancellations may negatively impact your shop’s rating.
• To prevent cancellations due to stock shortages, keep your inventory updated regularly.
• Providing prompt and professional customer support helps maintain customer satisfaction and strengthens your shop’s reputation.

Currently, Printerval does not support adding expedited shipping fees after an order has been placed. However, you can handle this situation effectively using the following approaches:

Before the Customer Places an Order

To ensure a smooth checkout experience, consider offering expedited shipping options in advance:

• Set Up Multiple Shipping Methods: When configuring your Shipping Profile, include options such as Standard and Express shipping with corresponding fees. This allows customers to select their preferred shipping method at checkout.
• Create a Separate Listing for Expedited Shipping Fees: If you need more flexibility, you can create a dedicated product listing representing the expedited shipping fee. Customers can add this to their cart alongside their purchase if they wish to upgrade shipping.
  
  

After the Order Has Been Placed

Once an order has been submitted and paid for, Printerval does not allow modifications to the selected shipping method. In this case, you have two options:

• Recommend Order Cancellation and Reordering: This ensures the customer can repurchase the item using the correct shipping method and fees applied.
• Offer a Separate Purchase for the Expedited Shipping Fee: If the customer prefers not to cancel, they can buy an additional listing covering the expedited shipping cost. However, before proceeding, confirm with the shipping carrier whether the shipping method can still be upgraded for the existing order.
  
  

To avoid cancellations or adjustments after checkout, set up shipping options carefully from the beginning.

Ensuring on-time delivery is essential for providing a positive customer experience and maintaining your shop’s reputation on Printerval. Late shipments can negatively impact your Seller Ranking and future sales potential.

Consequences of Late Shipments

• Negative Customer Feedback: Delayed deliveries may result in dissatisfied customers leaving negative reviews, potentially damaging your shop’s credibility and visibility on Printerval.

• Impact on Seller Ranking: Printerval evaluates sellers based on multiple factors, including timely order fulfillment. A high rate of late shipments may result in losing eligibility for the “Trusted Shop” or “Preferred Shop” badges, reducing your shop’s appeal to potential buyers.

• Risk of Order Cancellations and Refunds: If an order is significantly delayed beyond the expected delivery timeframe (e.g., by more than X days), customers may request a cancellation and refund. This not only leads to lost revenue but also increases your cancellation rate, which can further impact your seller performance.
  
  

How to Handle Late Shipments?

If you anticipate a delay in shipping, take proactive steps to minimize the impact:

•  Communicate with the customer as early as possible, providing an update on their order status and a revised estimated delivery date.
  
•  Update tracking details promptly so customers can track their shipment in real-time updates.
  
•  Optimize your fulfillment process to reduce preparation time and prevent delays in future orders.
  
  

Maintaining a strong on-time shipping record not only improves customer satisfaction but also helps protect your Seller Ranking on Printerval. By prioritizing timely deliveries, you enhance your store’s reputation and build long-term success as a seller.

Printerval supports multiple currencies, empowering sellers with diverse payment options and effortless access to global customers.

When selling on Printerval, you can receive payments in the following currencies, depending on your selected marketplace:

• USD (U.S. Dollar) – for the U.S. market
• AUD (Australian Dollar) – for the Australian market
• GBP (British Pound) – for the U.K. market
• CAD (Canadian Dollar) – for the Canadian market
• EUR (Euro) – for the French, German, Portuguese, Spanish, and Italian markets
• JPY (Japanese Yen) – for the Japanese market
• VND (Vietnamese Dong) – for the Vietnamese market

How to Set Up Your Payment Currency

Printerval’s system automatically displays the appropriate currency based on your selected marketplace. If you sell in multiple markets, the system will convert currencies using the current exchange rate.

Additionally, Printerval offers secure and convenient payment methods, including PayPal, PingPong, and other trusted payment partners, ensuring you receive your earnings safely.

Managing finances is essential for sellers to track earnings and ensure timely payments. This guide covers setting up payment methods, monitoring revenue, and reviewing payment history on Printerval.

1. Payment Setting

a. Why set up a payment method?

To withdraw earnings from Printerval conveniently and securely.

b. When should you set up or update it?

• When setting up a payment method for the first time
• When updating or changing payment details
• When troubleshooting payment-related issues
  
  

c. How to set up a payment method?

1. Go to Seller Dashboard → Payment Setting
2. Select an available payment method (PayPal, PingPong, etc.)
3. Enter payment account details and confirm
4. Check verification status
   
   

d. Important notes

• Sellers must verify their payment information before receiving payouts.
• Each payment method has different withdrawal fees.
  
  

2. Revenue

a. Why track revenue?

Understanding your revenue is key to managing your business effectively. In this section, you can:

• Track the total earnings from completed orders.
• Check how much has already been paid, what’s still pending, and the amount available for withdrawal.
• Compare revenue across different periods to monitor business growth and identify trends.

By keeping an eye on your revenue, you can plan better, make informed financial decisions, and ensure a steady cash flow for your business.

b. Revenue Report

When will I receive my payout?

• Sellers receive payments on the 15th of each month if they meet the payout requirements.
• If the requirements are not met, the balance will roll over to the next payout cycle.
  

Understanding the Payment Period

• From – To Date: The timeframe used to calculate your earnings.
• Payment: The total amount paid during the selected period.
• Status:
  • Pending – Payment is being processed.
  • Paid – Payment has been successfully transferred to your account.

Regularly reviewing this section helps sellers stay updated on their payment schedules and ensure smooth transactions.

c. Revenue Overview

Revenue Overview by Period (Data Available for the Last 6 Periods Only)

• Total Revenue – The total amount earned before deductions.
• Total Sales – The actual amount received after subtracting platform fees.
• Total Orders – The number of completed sales within the selected period.

With these insights, you can monitor performance, compare monthly revenue, and identify business trends to maximize growth opportunities.

d. How to analyze revenue by product?

The system provides charts and product lists to help sellers optimize their catalogs:

• Top 5 best-selling products
• Top 5 highest-revenue products

By analyzing this data, you can refine your marketing strategies, focus on high-performing products, and adjust your inventory to match customer demand.

e. Revenue Details

Key Balance Categories & What They Mean

• Pending Balance – This balance is not available for payment yet. It will be available once the order meets the eligibility conditions
• Available Balance – This balance is available for payment, The amount will be sent to you on time if eligible.
• Paid Balance – This balance is paid.
• Refund Balance – This is the amount that will be refunded due to canceled orders (orders that have been paid to you before)

Checking this section helps sellers keep track of their earnings and understand exactly how much they can withdraw at any given time.

Notes

• Funds remain in the Pending Balance for at least 30 days after an order is completed before becoming available for withdrawal.
• If a customer requests a refund, the refunded amount will be deducted from your Available Balance.

By staying informed about your revenue and payment details, you can ensure smooth financial management and avoid any unexpected surprises when it’s time to withdraw your earnings.

3. Payment History

a. Why check payment history?

Verify past transactions and confirm successful payments.

b. When to review payment history?

• Before contacting support for payment issues.
• To ensure payouts have been processed successfully.
  

Notes:

• Only completed payments are displayed.
• Check this section first before reaching out for support.
  
  

4. Frequently Asked Questions

a. Can I link multiple payment methods?

No, each seller can only link one payment method at a time. To switch, update payment details in the Payment Setting.

b. What if I encounter a withdrawal issue?

• Check Payment History for payment status
• Ensure the payment account is verified
• If the issue persists, contact Seller Support

When you begin selling on Printerval, it is important to understand the various fees that apply to your store. These include listing fees, transaction fees, and advertising costs, among others. Understanding how each fee works will help you manage your finances and plan for success. We will explain each fee type so that you have a clear understanding of what to expect as you run your business.

Payment Processing Fees

How it works

Payment processing fees are charged for each sales transaction made through Printerval’s payment platform.

This fee is applied to process payments via credit card, debit card, PayPal, Pingpong, and other payment methods.

The main purposes of the payment processing fee include:

• Ensuring transaction security: Protecting the financial information of Sellers and Buyers, reducing the risk of fraud.
• Supporting payment operations: Printerval maintains fast, transparent, and easy-to-use payment infrastructure.
• Dispute resolution: Assisting Sellers and Buyers in case of disputes or refunds.

The payment processing fee will be displayed in the seller’s payment account and will be deducted before profits are transferred to their account.

Payment Processing Fees by Country

Currency Conversion Fees

If the currency you are paid in (which depends on the region where you have created your product) is different from the currency of your payment account, you will incur a 2.5% currency conversion fee on the total sale amount. This fee will be deducted before the funds from your sale are deposited into your payment account.

This is a great opportunity to start without worrying about initial costs!

What is a Chargeback?

A chargeback occurs when a cardholder disputes a transaction with their credit card issuer or PayPal, resulting in the reversal of the transaction and the amount returned to their account.

In these cases, the Card-issuing bank or Printerval’s payment processing partner will reach out to Printerval to request detailed transaction information to resolve the dispute. Printerval may also ask you for additional information to assist in this process.

Why Do Buyers Request Chargebacks? 

Buyers may request a chargeback for several common reasons, including: 

– The cardholder believes they did not authorize the transaction and suspects their card was used fraudulently. 

– The order was not delivered. 

– The order was delivered but does not match the description in the product listing. 

– The order was damaged upon receipt. 

Please note that while these are common reasons, there may be other causes for a chargeback that are not listed here.

How to Resolve a Chargeback

When Printerval receives a chargeback notification, you may be required to provide additional information to help resolve the dispute.

Printerval will email you at the address associated with your account, detailing the request and the deadline for your response.

Providing all requested information can help you avoid unwanted deductions from your account.

If a refund is necessary, the amount will be processed as a direct debit from your Printerval payment account, rather than a traditional refund.

This approach helps prevent accidental double refunds to the cardholder while ensuring more transparent financial management for you.

How to Minimize Chargeback Risks

To minimize chargeback risks and improve your rating in the Seller Ranking, provide clear, honest product information and thoroughly check the quality before shipping.

Maintaining a positive shopping experience through a transparent return policy and responsive customer service will help you gain trust with buyers.

Additionally, choose reliable shipping partners that offer tracking and delivery confirmation to protect your interests in disputes.

When you become a seller on Printerval, you will automatically use Printerval Payments – a system that helps you track revenue, manage transactions, and optimize your business operations efficiently.

Payment Process

Once a buyer successfully completes a payment, Printerval will process the transaction and record your earnings as pending in your account balance.

Earnings from each order will become available under the following conditions:

1. 7 days after the order is marked as “Completed”, or
   
2. 30 days after the order is marked as “Delivered”,
   whichever comes first.
   

When the status in “Expect your next Payment Period” is marked as “Achieve” (i.e., your available balance has reached the $20 payout threshold), your payment will be automatically transferred on the 15th of the following month to your registered PayPal or PingPong account.

To avoid delays, please ensure your payout account information is accurate and regularly updated.

Please note:If a completed and paid order is later canceled or returned, we will reclaim the corresponding amount in your next payment cycle.

Transaction Fees

• For transactions under 50 USD: A 2 percent transaction fee applies.
• For transactions of 50 USD or more: A fixed 1 USD fee is applied.
  
  

Checking Balance and Updating Payment Account

You can easily monitor your balance, review your transaction history, and update your linked PayPal or PingPong account in the Finance section of your Seller Dashboard. Keeping your payment details up to date ensures smooth and timely transfers.

Supported Regions

Currently, Printerval Payments are available in select countries, including:

• United Kingdom
• Australia
• United States
• Canada
• France
• Germany
• Spain
• Portugal
• Italy
• Japan
• Vietnam
  
  

Printerval provides a transparent and efficient payment process, ensuring that you receive your earnings smoothly and can focus on growing your business with confidence.

Supported Payment Methods

Currently, Printerval supports seller payments through PayPal and PingPong. These payment gateways are chosen to ensure a secure, efficient, and globally accessible payment experience.

Why PayPal and PingPong?

Printerval selects these payment gateways for their high security, global reach, and convenience in receiving payments. Both platforms offer seller support, including multi-currency handling and integration with e-commerce platforms.

**Notice**

Printerval’s transaction processing fees do not cover additional charges imposed by PayPal or PingPong. Sellers should review their chosen payment provider’s policies to understand potential fees, such as receiving funds, withdrawals, or currency conversion costs.

If your payment is on hold, it may be due to several factors. Please review the following possible reasons:

Your Payment Is Being Processed

Payments follow a monthly cycle, with processing beginning at the start of each month. As this process takes time, funds are typically expected to be available in your account around the 15th.

You Have Not Met the Payment Threshold

To receive a payout, sellers must accumulate at least $20 (£20 or €20) in total earnings. Any earnings below this threshold will be transferred to the next payment cycle.

Your PayPal or PingPong Account Is Not Verified

To maintain security and compliance, PayPal and PingPong require account verification. If your account has not yet been verified, please check your settings and complete the verification process.

Your Order Has Not Been Completed, or the Shipping Date Falls Outside the Payment Cycle

Payments are only processed for completed orders, meaning the product must have been shipped. If an order was placed within a payment cycle but shipped after the cycle ended, the corresponding earnings will be included in the following payment cycle.

Your Account Has Been Suspended

If your account is temporarily suspended due to a policy violation or other reasons, all payments will be placed on hold until the issue is resolved.

**Need Further Assistance?**

If your payment has not arrived despite meeting the threshold, verifying your PayPal or PingPong account, and maintaining a good account standing, please get in touch with our support team for further assistance.

Printerval promotes your listings across the web, including on search engines, social media platforms, and advertising networks like the Google Display Network. This service helps sellers gain visibility with no upfront cost, you only pay an Offsite Ad fee when you make a sale resulting from an ad click.

Your listings may be automatically included in these campaigns at Printerval’s discretion.

Offsite Ads are optional for all sellers and can be enabled or disabled in your Seller Dashboard.

How do Offsite Ads work?

You don’t need to do anything to be eligible for Printerval’s Offsite Ads. When enabled, Printerval works with advertising partners to display your listings in relevant places online. These partners receive your product data—including images, titles, descriptions, and pricing—and use their algorithms to show the most suitable ads to potential buyers.

The system selects which listings to promote based on relevance and performance across different platforms.

Can I choose which of my listings Printerval advertises?

No, individual listings can’t be selected manually. Active listings that meet partner requirements are automatically considered. To improve your chances of being included in ads, focus on optimizing your product titles, descriptions, and images.

Is there a fee if someone purchases an item through an Offsite Ad?

Yes. If a buyer clicks an Offsite Ad featuring one of your listings and makes a purchase within 30 days, the following fee applies:

• 15% of the total sale amount (excluding taxes and shipping).
• The Offsite Ad fee is only charged when a sale occurs.
• If multiple orders are made from your shop within 30 days of an ad click, each order is subject to the 15% fee.

This fee will be automatically deducted before payout.

How are my orders attributed to Offsite Ads?

Offsite Ads channels

Printerval partners with a variety of advertising platforms to promote listings across the web. These include:

• Google Search and Google Shopping
• Facebook
• Instagram
• Pinterest
• Bing
• Google Display Network
• Other publishing partner websites

The list of advertising partners may change over time based on performance and audience reach.

What are the advertising policies of these platforms?

The platforms in the Offsite Ad Channels list follow their own advertising policies, which determine what content is eligible. In some cases, their rules may be more restrictive than Printerval’s, especially when it comes to things like mature content or prohibited items.

If you’re unsure whether your listings qualify for advertising, please review the terms and conditions of each platform:

• Google
• Facebook and Instagram
• Pinterest
• Bing

What is the Google Display Network?

Google Display Network (GDN) is a publisher network where we can advertise to specific audiences. GDN allows us to target buyers across sites they are visiting, even when they’re not actively searching.  

There are over two million sites where GDN may advertise your listing, including YouTube, Zillow, Gmail, Weather.com, AOL, and MSN. These sites may change weekly based on buyer behavior.

Are Printerval’s Offsite Ads optional?

Yes. Sellers have the option to opt in or opt out of Offsite Ads at any time.

To manage your Offsite Ads settings:

1. Log into your Seller Dashboard.
2. Go to Settings -> Offsite Ads.
3. Choose Opt Out of Offsite Ads (if you want to disable the feature)

Choose Turn on Offsite Ads (if you want to enroll in Offsite Ads)

Ready to grow your shop with Offsite Ads?

Printerval’s Offsite Ads help you reach more customers without any upfront costs. You only pay when a sale happens, making it a low-risk option to boost visibility. It’s completely optional and easy to manage from your Seller Dashboard.

If you want to expand your reach and increase sales, turning on Offsite Ads could be the next smart step!

Printerval provides two powerful advertising tools: Marketing and Google Ads. These features complement each other, helping sellers optimize product visibility, reach potential customers, and increase sales.

1. Google Ads – Prepaid Advertising

Google Ads is a prepaid advertising service that requires sellers to add funds in advance. Printerval will then create and manage ad campaigns on your behalf, optimizing them to promote your store and attract potential buyers.

How It Works:

• You set a minimum budget of $10 and make a prepayment.
• Printerval plans optimizes, and runs ad campaigns for your store.
• The system automatically distributes ads to maximize product exposure.
  

Benefits:

• Increase product visibility by displaying ads to potential buyers.
• Attract new customers, expanding your reach beyond existing shoppers.
• Boost sales by driving more traffic to your store, increasing conversion opportunities.
  

Example:

You run a fashion store and want to boost product visibility. You deposit $50 into Google Ads, and Printerval uses this budget to attract more visitors to your store, showcasing multiple products to maximize your chances of making sales.

2. Marketing – Performance-Based Advertising

Marketing helps increase product visibility without requiring upfront payments. Instead, the advertising fee is deducted from your commission only after a sale is made.

How It Works:

• You set a commission percentage for ads.
• When an order is placed, the system deducts the advertising fee based on your selected percentage.
• Products with higher commission rates receive greater exposure in prominent ad placements.
  

Benefits:

• Increase product exposure across multiple channels.
• There is no upfront cost; you only pay when a sale is made, allowing for better budget control.
• Multi-channel support, working alongside Google Ads for maximum reach.
  

Example:

You have a hoodie priced at $50 and want to promote it. You set a 4% Marketing commission ($2 per order). When a sale occurs, the system automatically deducts $2 from your profit to continue advertising the product.

3. Combining Google Ads & Marketing – Optimizing Your Ads

Using Google Ads and Marketing together allows for a flexible advertising strategy, helping you attract new customers while optimizing product visibility.

• Google Ads draws in potential buyers to your store.
• Marketing boosts products with higher commission rates, increasing their visibility compared to other listings.

Example Scenario:

You operate a fashion store with three main products:

• Hoodie – $50
• T-shirt – $25
• Beanie – $20

You set:

1. Google Ads budget: $50 to attract customers to your store.
2. Marketing commissions:
   • Hoodie: 4% ($2 per order)
   • T-shirt: 2% ($0.50 per order)
   • Beanie: 1% ($0.20 per order)

Cost Allocation:

1. Initially, Google Ads distributes the budget evenly across all products.
2. If a product has a higher Marketing commission (e.g., the hoodie at 4%), it receives more promotion than other items.
3. If Google Ads spends $10 on hoodies, after applying Marketing, the total spend increases to $12 ($10 from Google Ads + $2 from Marketing), making the hoodie more visible than other products.

Total Costs:

1. Google Ads spend: $50 (prepaid, applies to the entire store).
2. Marketing deductions (from commissions after sales):
   • Hoodie: $2 x 10 orders = $20
   • T-shirt: $0.50 x 8 orders = $4
   • Beanie: $0.20 x 5 orders = $1
   • Total Marketing cost: $25
3. Total ad spend: $75 for 23 orders, averaging $3.26 per order.

Results:

• Google Ads attracts visitors to your store.
• Marketing prioritizes the hoodie due to its higher commission rate.
• You only pay the Marketing fee when a sale occurs, ensuring better cost management.
  
  

Summary:

• Google Ads: Prepaid service that promotes your entire store.
  
• Marketing: Commission-based system that boosts specific products with higher visibility.

Best strategy: By combining Google Ads and Marketing, you can maximize ad effectiveness by driving traffic while prioritizing key products.

I. Purpose

1. Enhance product and service quality:

• Encourage sellers to improve product and service quality, thus enhancing the customer experience.

2. Foster transparency and build trust with customers:

• Help sellers more easily access potential customers, increase sales opportunities, and optimize business performance.

3. Recognize and encourage seller contributions:

• Motivate sellers to grow sustainably and foster healthy competition within the seller community.
  
  

II. Criteria & Tiers

III. Benefits

1. Increased Visibility & Search Ranking

Sellers with higher rankings will be prioritized in search results, helping their stores attract more customers.

2. Build Reputation & Trustworthiness

The seller ranking helps customers identify high-quality stores, increasing the likelihood of a purchase.

3. Opportunity for Printerval Promotion

Sellers may have their stores featured in marketing campaigns, emails, and media posts, offering greater exposure to potential customers.

4. Review and Support for Unfair Ratings

Printerval does not offer complete protection from negative reviews but will review cases of policy violations to ensure fairness for sellers.

5. Priority Support from the Printerval Team

Sellers at higher tiers may receive faster support for issues related to payments, orders, or disputes.

6. Boost Sales & Collaboration Opportunities

With a higher ranking, sellers may have the chance to participate in special events and collaboration programs from Printerval when appropriate.

These benefits will help you attract more customers, increase traffic to your store, and boost your sales growth.

IV. Evaluation Cycle & Process

1. Evaluation Cycle
   
   The evaluation will be conducted every 3 months, starting from the first day of the 1st month and ending on the last day of the 3rd month.
   
   
2. Evaluation Process
   

• Comparison & Assessment:
  Evaluate and compare the collected data with the assessment criteria to determine the store’s compliance level.
  
• Collect Performance Data:
  Gather data on the store’s performance based on the published criteria.
  
• Notification of Results:
  The evaluation results will be communicated via email and shown as notifications within the Printerval system.
  
• Recognition & “Verified” Label:
  Stores that meet the criteria will be awarded “Verified” and “Star” badges, displayed on store and product pages to enhance trust and attract more customers.
  
  3. Badge Receipt Process
  
  We will update your Sales Performance Overview every month on the criteria to achieve the Potential, Verified, and Outstanding labels. This will include sales volume, order processing speed, response rate, on-time delivery, and customer feedback ratings.
  
  

V. Condition for removal or suspension of badge

Before your label is removed or suspended, you will receive a notification via email or message/notification from the Printerval system.

Conditions for Removal or Suspension of Seller Labels on Printerval:

1. Failure to Meet Criteria:
   The seller fails to maintain or meet the required criteria set for sellers, including but not limited to response rate, on-time delivery rate, and customer reviews.
2. Violation of Printerval Policies:
   Engaging in actions that violate Printerval’s policies related to sales, products, or services.
3. Violation of Copyright or Sale of Prohibited Goods:
   Selling products that violate copyrights, contain inappropriate content, or are legally prohibited.
   
   

If you have any questions or complaints, please contact our Printerval Support team.

1. Introduction 

Printerval requires sellers to be responsible for packaging and shipping goods to customers safely and on time. This policy applies to sellers who fulfill their orders themselves (it is not applicable when Printerval fulfills orders).

2. Shipping Your Items

Sellers must ensure that orders are shipped on time, according to the processing time specified or as agreed with the buyer. If there are any delays, the seller must notify the buyer and find an appropriate solution. If the order cannot be fulfilled, the seller must cancel the order and issue a refund to the customer.

Sellers are responsible for packaging and shipping the items they sell. If you use a third-party shipping service, please note that you remain fully responsible for ensuring your buyer receives their order.

By selling on Printerval, you agree to:

1. Provide an accurate “shipping from” address.
2. Specify shipping costs and processing times in your listings.
3. Ship the order promptly, within 30 days of the sale, unless a different processing time is agreed upon.
4. Comply with all domestic and international shipping and customs regulations.
5. Ship to the address provided by the buyer.
6. Mark orders as shipped when you have shipped them.
7. Charge a reasonable shipping fee based on your shipping profile.
8. Provide tracking information so that the buyer can follow their order.
   
   

3. Shipping Restrictions

Sellers must not ship counterfeit goods or items that violate legal or platform regulations.

Sellers must comply with all import/export regulations when shipping internationally.

Note: Printerval does not provide shipping labels. Sellers are fully responsible for managing and executing the shipping process.

4. Customs and Import Taxes

When selling internationally, sellers must comply with each country’s customs regulations. Buyers may be required to pay import taxes and other fees upon delivery. Printerval is not responsible for these fees.

5. Shipping Issues

In the event of issues with shipping issues (lost items, damaged goods, incorrect delivery address, etc.), the seller must assist the customer and work with the shipping carrier to resolve the problem.

The seller must keep the buyer informed by providing updates on the resolution process and ensuring the buyer receives timely support.

Dispute Resolution Process:

• Receive the complaint from the customer.
• Open a support ticket or send an email to Printerval’s support team.
• Work directly with the shipping carrier, if needed, to resolve the issue.
• Provide updates to the customer and resolve the issue according to their request.
  
  

6. Printerval’s Role in Dispute Resolution

Printerval will assist sellers and customers in resolving shipping-related disputes, but only within the scope of information related to the platform and customer requirements. In cases where the seller fulfills the order themselves, Printerval does not directly work with the shipping carrier.

In cases of lost items, damage, or issues caused by the shipping carrier’s fault, the seller must proactively contact and work with the chosen carrier to resolve the issue.

7. Compliance with Laws

Sellers must comply with all relevant laws concerning the shipping of goods, including import/export regulations and the list of prohibited items.

Printerval does not provide shipping labels. Sellers are responsible for handling all shipping and resolving any shipping-related issues.

Important Note

Printerval does not provide shipping labels. Sellers are responsible for handling all shipping and resolving any shipping-related issues.

I. Terms of Service

By using Printerval’s services, all sellers agree to adhere to the guidelines outlined in the Terms of Service. These include account management, product content regulations, payment methods, and data privacy policies. Failure to comply may result in corrective actions by Printerval.

For more detailed information, please refer to the Terms of Service.

II. Overview

Printerval facilitates payments for sellers through PingPong and PayPal, providing convenience and flexibility in managing earnings.

We accept various payment methods from buyers, including credit cards, debit cards, PayPal, PingPong, and several other payment partners.

Payments from completed transactions will be credited to the seller’s payment account on Printerval. Payments are processed on the 15th of each month, provided the seller has reached a minimum threshold of $20.

Note:

– Printerval only supports payments for orders that have been completed for at least 30 days from the date they are marked as successfully delivered, ensuring transparency and minimizing the risk of returns.

– Payment services are available only to sellers aged 18 and above.

– Currently, payment services are accessible in select markets, including the United Kingdom, Australia, the United States, Canada, France, Germany, Spain, Portugal, Italy, Japan, and Vietnam.

Printerval is committed to providing a secure, transparent, and efficient payment system while reserving the right to adjust or update the payment policy to comply with legal regulations and optimize services for the seller community.

III. Third-party services

To provide efficient and secure payment services for sellers, Printerval collaborates with third-party service providers such as PayPal and PingPong. These partners support card processing, disbursement, currency conversion, identity verification, fraud analysis, and regulatory compliance.

Depending on the seller’s country, the payment service provider and processing time may vary to ensure smooth transactions.

Printerval may share your personal or transaction information with third-party service providers for payment processing and legal compliance purposes.

In cases where Printerval receives notice that your store’s content or activities violate a third-party service provider’s terms, we reserve the right to take necessary actions.
These may include canceling transactions, disabling product listings, suspending or terminating your selling privileges, or temporarily disabling certain payment methods.

IV. Printerval’s Rights and Responsibilities

Printerval is committed to providing secure and efficient payment services for sellers while reserving certain rights and fulfilling key responsibilities as follows:

1. Payment Management and Processing
   

Printerval manages payment processing for sellers through trusted partners such as PingPong and PayPal. We support various payment methods and credit earnings from completed orders, with disbursements made on the 15th of each month when the seller meets the minimum payout threshold of $20.

2. Transaction Security and Data Protection
   

Printerval is dedicated to safeguarding sellers’ payment information and transactions by implementing advanced technical measures and strict procedures to prevent fraud, protect personal data, and ensure compliance with data security regulations.

3. Service Suspension or Termination
   

Printerval reserves the right to suspend or terminate sellers’ access to payment services if violations of Printerval’s policies, third-party service agreements, or applicable legal regulations are detected. Actions may include canceling transactions, disabling product listings, restricting payment methods, or terminating selling privileges.

4. Policy Updates and Adjustments
   

To ensure that services remain aligned with market changes and legal requirements, Printerval reserves the right to adjust or update its payment policies. Sellers will be notified of any significant changes related to payment services.

5. Transaction Review Process
   

Printerval has the right to review, hold, or cancel transactions in cases where fraud, unauthorized activity, or policy violations are suspected to maintain transparency and platform integrity.

6. Compliance with Regulations and Service Agreements
   

Sellers are responsible for complying with Printerval’s payment policies, third-party service agreements, and relevant legal requirements.

V. Seller Rights and Responsibilities

Sellers on Printerval must comply with the following guidelines to ensure safe, transparent, and efficient transactions:

1. Account Information

• Sellers are responsible for providing accurate and complete personal and payment account information during registration.
  
• Notify Printerval promptly of any changes to account information to avoid payment interruptions.
  
• Ensure that the linked payment account is valid and under the seller’s ownership.
  

2. Sales Transaction Management

• Manage orders from receipt to the successful completion of delivery.
  
• Ensure product quality and on-time delivery to enhance the customer experience.
  
• Cooperate with Printerval to handle customer complaints or disputes in a transparent and prompt manner.
  

3. Payments and Fees

• Sellers agree to pay applicable service fees as stipulated by Printerval.
  
• Comply with tax reporting and payment requirements in their operating country.
  
• Carefully review payment transactions to identify errors and report them promptly.
  

4. Use of Payment Services

• Sellers are only permitted to use Printerval Payments for transactions conducted on the Printerval platform.
  
• Payment services must not be used for unauthorized purposes or unrelated sales activities.
  

5. Information Security

• Protecting login credentials and customer data is the seller’s responsibility.
  
• Do not share login information and take responsibility for all activities conducted under their account.
  

6. Notifications

• Printerval will inform sellers of each transaction or important updates related to Printerval Payments via email or system notices.
  
• Sellers must regularly check notifications to avoid missing critical information.
  

7. Refunds and Disputes

• Sellers are responsible for processing refunds for valid customer requests.
  
• Comply with Printerval’s refund procedures and deadlines.
  
• In case of disputes, sellers must cooperate with Printerval and accept the platform’s final decision.
  
  

VI. Authorization for Payment Collection and Processing

Sellers authorize Printerval to collect, hold, and process payments from customers, including order value, shipping fees, and taxes. Printerval is authorized to:

1. Payment Collection and Processing: Deduct service fees before transferring funds to the seller.
   
2. Refund Management: Process refunds in accordance with the platform’s policies.
   
3. Protect Seller Rights: When customers make payments through Printerval, their payment obligation to the seller is considered fulfilled. This minimizes risks for sellers, such as non-payment or payment disputes. Printerval will assist in resolving payment-related issues when necessary.
   
4. Legal Compliance: Ensure payment processes are secure and comply with legal regulations.
   

This provision ensures that Printerval can streamline payment processes, providing sellers with a secure and reliable payment experience.

VIII. Payment Processing Fee

1.  Overview:
   
   Printerval applies a Payment Processing Fee for each transaction processed on the platform. The fee is calculated based on the total order value, including shipping and taxes.
   

• Processing fees are deducted directly from the payment amount.

• If a seller issues refunds, fees are recalculated based on the adjusted sale value.
  

2. Currency Conversion:
   

Printerval converts proceeds to the seller’s payment account currency if different. A conversion fee applies and will be deducted before payment is finalized.

IX. Termination

Sellers may terminate their participation in Printerval’s payment system at any time by updating account settings or submitting an official notice. Upon confirmation, all undisputed balances will be disbursed.

Printerval also reserves the right to suspend or terminate payment services for sellers in the following cases:

1. Violations of Printerval’s policies
2. Abnormal transaction activities
3. Requests from legal authorities

Introduction

The Chat feature on Printerval is designed to facilitate effective communication between Sellers and Buyers, enhance the shopping experience, and ensure professionalism in transactions. To maintain a healthy business environment, Printerval requires all Sellers and Buyers to comply with the following chat regulations.

Violations of Chat Regulations

Any actions that violate Printerval’s communication policies when Sellers or Buyers interact via the Chat system will be considered violations.

1. Use of Inappropriate or Offensive Language

Violations include, but are not limited to:

• Using offensive, defamatory, threatening, or harmful language towards the other party or any third party.
• Engaging in a speech that discriminates based on race, gender, religion, politics, or any other form of discrimination.
• Sending images or content that are inappropriate or unprofessional.
  

2. Requesting Buyers to Cancel Orders

• Any form of coercion, encouragement, or request for Buyers to cancel orders for any reason is strictly prohibited.
• Violating this regulation may impact the Seller’s order success rate.
  

3. Directing Transactions Outside Printerval

Both Sellers and Buyers are strictly prohibited from attempting to conduct transactions outside Printerval, including but not limited to:

• Sharing phone numbers, emails, or personal contact information to complete transactions externally.
• Sending links to other platforms (e.g., personal websites, social media, other e-commerce platforms).
• Sharing images containing phone numbers, contact details, or third-party information.
• Suggesting alternative payment or transaction methods outside Printerval’s system.
  

4. Spamming Messages

Sellers and Buyers must not send messages that cause inconvenience or negatively affect the other party’s experience, including:

• Sending messages unrelated to the transaction.
• Repeatedly sending identical or unnecessary consecutive messages.
• Sending unsolicited advertisements or promotional content.
• Sending misleading, deceptive, or fraudulent messages.
  

5. Abusing Promotional Programs

Any fraudulent activity related to Printerval’s promotions is strictly prohibited, including:

• Using multiple accounts to claim promotions.
• Encouraging or instructing others to commit promotional fraud.
• Sharing discount codes or misusing promotional programs unfairly.
  

6. Abusing Return & Refund Policies

Fraudulent actions related to returns or refunds include:

• Providing false information to obtain refunds.
• Exploiting return policies for personal gain.
• Sending products that do not match the description while refusing to accept complaints.
  
  

Consequences of Violations

Any violation may result in the following penalties:

1. Advertising Restrictions

• The Seller’s products will be removed from Printerval’s advertising listings.
• The Seller will still have access to their account and Chat features.
  

2. Account Suspension

• Violators will be unable to access their Printerval account.
• All ongoing transactions may be reviewed and handled according to platform policies.
  
  

Compliance Guidelines

To maintain a transparent and professional business environment, both Sellers and Buyers should adhere to the following principles:

• Communicate in a polite, professional, and transparent manner.
• Avoid engaging in any fraudulent activities related to transactions, promotions, or return policies.
• Refrain from cooperating with third parties in fraudulent schemes.
• Report any violations to ensure a fair and secure business environment on Printerval.
  
  

Conclusion

Adhering to these Chat Regulations helps protect the rights of both Sellers and Buyers while ensuring the sustainable growth of the Printerval community. Any violations may directly impact your activities on the platform. Please maintain professional communication and respect Printerval’s policies.

At Printerval, we are dedicated to creating a secure and trustworthy marketplace for sellers and buyers. To uphold platform integrity and ensure a seamless shopping experience, we routinely review account activity. In some cases, accounts may face temporary restrictions or, in rare instances, permanent closure to maintain our community standards.

Factors That May Affect Your Account Status

To remain compliant with Printerval’s guidelines, we encourage sellers to follow these best practices:

• Accurate Product Listings: Ensure all listed items align with Printerval’s policies and do not include prohibited or copyrighted content.

• Genuine Transactions: Maintain transparency by avoiding misleading information, false orders, or manipulated reviews.

• Secure Payment Processing: Complete all transactions within Printerval’s platform to protect buyers and secure payments.

• Reliable Order Fulfillment: Ship orders as promised, meet estimated delivery times, and provide valid tracking information to enhance the customer experience.

• Customer Satisfaction: Strive for positive reviews by offering high-quality products and responsive customer service.

• Data Protection: Safeguard customer information and adhere to security best practices to prevent unauthorized data sharing.
  
  

How Printerval Reviews Account Activity

Our moderation team and automated systems regularly assess accounts based on:

• Printerval’s Policies & Terms of Use

• System Data, including order history, customer feedback, and compliance with platform standards

• Reports & Concerns submitted by buyers or business partners

If any discrepancies are detected, sellers will receive a notification on improving compliance. For more serious concerns, Printerval may impose temporary restrictions while working with the seller to resolve the issue.

Account Review Process & Timelines

• Temporary Restrictions: When improvements are necessary, an account may be temporarily limited for 7 to 30 days while the issue is addressed. Sellers will have the opportunity to provide additional information or take corrective action.

• Permanent Account Closure: In severe or repeated violations, an account may be permanently closed. However, we encourage sellers to reach out for clarification and support.
  
  

Staying Informed About Your Account

To keep sellers informed, Printerval provides account status updates through:

• Email Notifications: A detailed message, including necessary actions, will be sent to the registered email address.

• System Notifications: Sellers can check account alerts directly from their Printerval dashboard.
  
  

If you have any concerns or need assistance, our Printerval support team is always available to help!

If your Printerval account has been suspended, understanding the reason behind it is the first step toward reinstatement. Below, we’ll outline the common causes of suspension and the steps you can take to resolve the issue.

1. Why Was Your Account Suspended?

Your account may be suspended for one of the following reasons:

a. Violation of Printerval’s Policies

Printerval enforces marketplace policies to ensure a fair and secure selling environment.

Your account may be suspended if:

• You list prohibited or inappropriate products.
• You engage in fraudulent activities or deceptive practices.
• You fail to meet customer service and buyer experience standards.
  
  

b. Intellectual Property Infringement (Trademark & Copyright Violations)

If you list products that infringe on trademarks or copyrights, your account may be suspended immediately. Serious violations may result in permanent suspension, meaning you will not be able to recover your account.

c. Identity Verification Requirements

Occasionally, the system may require identity verification to ensure the security of transactions, particularly when operating from countries with stringent e-commerce regulations. If your account has been suspended for this reason, you may restore it by providing the requested documentation.

2. How Will You Be Notified?

If your account is suspended, Printerval will notify you through multiple channels:

📩 Email Notification: You will receive an email explaining the reason for the suspension.

🔔 Account Dashboard Notification: A message will appear in your Printerval account.

⚠️ Login Page Notification: When attempting to log in, you may see a notification regarding the suspension and next steps.

Please carefully review these notifications in order to fully comprehend the reason for your suspension and the appropriate actions required to resolve the matter.

3. How to Request Account Reinstatement

If you believe your account was suspended in error or you would like to appeal the decision, follow these steps:

Step 1: Review the Suspension Notice

Read the email or notification from Printerval carefully to understand the specific reason for your suspension.

Step 2: Gather Supporting Information

Depending on the reason for your suspension, you may need to provide:

• For Policy Violations: A detailed explanation and proof of compliance with Printerval’s policies.
  
• For Intellectual Property Issues: Documentation proving your rights to the content or a corrective action plan.
  
• For Identity Verification: Government-issued identification or any requested verification documents.
  
  

Step 3: Contact Printerval Support

Once you have gathered the necessary information, submit your request for reinstatement:

1. Visit the Printerval Help Center.
   
2. Submit a support request, including all relevant documents and details.
   
3. Wait for a response from the Printerval team, which may take a few business days.
   
   

4. Important Things to Keep in Mind

• Processing Time: Account reinstatement requests typically take a few business days to review.
  
• Permanent Suspensions: If your account has been permanently banned due to severe violations, reinstatement will not be possible.
  
• Preventing Future Suspensions: Always adhere to Printerval’s seller policies and guidelines to maintain compliance.
  
  

For further assistance, contact Printerval Support for personalized guidance.

Customer reviews are an essential part of growing your store. However, not all feedback will always be positive. If you receive a negative review, don’t worry! Here are some steps to help you handle the situation professionally and effectively.

When the Customer Receives the Product and Leaves a Review

After receiving the product, customers will receive an email reminder to leave a review. This is an opportunity for customers to share their feedback about the product and their shopping experience.

How to Handle Negative Reviews

When you receive a negative review, it’s important to remain calm and proactively address the issue. You can choose one of the following approaches:

a. Option 1: Direct Contact via Chat Box

• Listen carefully and understand the customer’s issue.
• Apologize and provide a clear explanation of the problem.
• Suggest solutions (such as exchanging the product, issuing a refund, etc.).
• Thank the customer and commit to improving your service.
  
  

b. Option 2: Respond via Ticket or Email

• Explain the reason for the issue and offer support options.
• Suggest continuing the discussion to resolve the issue thoroughly.
• Show dedication and a willingness to assist the customer.
  
  

Important Notes

• Customers Can Edit Their Review: Once the issue is resolved, the customer may modify their feedback. If they are satisfied with the solution provided, they might change their rating from negative to positive, helping improve your reputation.
  
  

Conclusion

Negative reviews are truly an opportunity to improve your service and build customer trust. Handling issues professionally not only helps resolve the situation but also enhances your reputation and supports the long-term growth of your store.

Yes! The range of cases (including wallets) keeps your device safe and still gives you full access to your camera, power button, & charging port.

Our shower curtains do not include hanging hooks or a liner.

From throw blankets to duvet covers, to comforters, you can find products on the Printerval marketplace to make your bedding as unique and stylish as you. Each item can have whichever independent artist design you decide, but what are the differences between them?

Throw Blankets:
Throw blankets are lightweight 100% polyester fleece blankets perfect for throwing on top of your bed, folding on the end of your bed, or snuggling under while reading a book on your couch.

Duvet covers:
Duvet covers are a case for a duvet insert that can be easily washed and changed to swap out the style of your bedding. Think of it like a pillowcase where the duvet insert is like a pillow. Duvet inserts aren’t offered on Printerval but you can find examples with a variety of thickness and warmth here.

Comforters:
Comforters are thick fluffy blankets that sit on top of your sheets. It will have the design of your choosing and is filled with synthetic fibers to add warmth. Printerval comforters are machine washable.

Masks come in multiple sizes. When looking for the perfect mask size, there are three styles you can choose from on the Printerval marketplace: fitted (regular and small), flat adjustable, and kids (small and extra small).

Fitted and Flat Masks are not for use by children under age 13. They should also not be placed on young children under 3 years of age, or anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise unable to remove the cover without assistance.

• Fitted masks are made of 1 outer printed layer of soft brushed polyester and 2 inner layers of 100% cotton in white color for that premium finish. The ear straps and fit are adjustable using the beads and it comes with a nose wire for a glass-friendly snug fit. There is no pocket between the layers.
  
• Flat masks (Adjustable – 13+ Years) are made of two layers of soft brushed polyester with the print on the outside layer, and two elastic straps that fit over the ears. There is no pocket between the layers and the straps can be adjusted using the beads.
  
• Kids Masks are made of two layers of soft brushed polyester with the print on the outside layer and two elastic straps that fit over the ears. There is no pocket between the layers and the straps are not adjustable.

Masks should be machine-washed after every use in hot water and tumble dry.

Many governments are recommending wearing cloth face coverings in public settings where social distancing may be difficult (e.g., grocery stores, pharmacies). These masks are not for use in medical settings, such as hospitals or clinics. Please check with your local authorities on what is required or recommended.

The different types of masks are printed and shipped from different 3rd-party fulfillers all over the world and therefore may arrive in separate packages depending on your shipping address.

Available on the Printerval marketplace, you’ll find matte, glossy, and transparent stickers, which are the perfect way to add color and personality to your water bottle, laptop, notebook, car, or even neighbor’s dog. (Printerval does not condone adhering stickers to beloved pets, yours or otherwise).

They are kiss-cut and fully removable vinyl stickers. They are available in a variety of sizes and are vegan-friendly, super durable, and water-resistant!

Stickers are water-resistant so they can be used on products that get wet occasionally such as drink bottles, bumpers, cars, helmets, skateboards, and windows.

The stickers offered on the Printerval marketplace are a great way to personalize water bottles or Hydro flasks. They are made from a high-quality, durable vinyl material that is tough and scratch-resistant so they’re suitable for drink bottles. You can choose from white or transparent stickers, in lots of different sizes, for all your decorating needs.

Kiss-cutting means the edge of each sticker is cut by a sharp metal die or laser but the cut does not penetrate the sticker’s backing so they arrive on a small sheet and the sticker can be easily pulled off.

Glossy, matte and transparent stickers are super durable and long-lasting. They’re made from a removable scuff-resistant vinyl that makes them perfect to use on phone cases, laptops, journals, guitars, refrigerators, walls, computers, or whatever needs a dose of originality.

The only real danger to your sticker designs is nail polish remover or bug spray. Unless they are mercilessly attacked by the zombie nail polish remover army or alternatively armed with fly spray, they’ll be fine.

We don’t suggest putting these stickers through the dishwasher as this can interfere with sticker adhesion. Please use a damp cloth or hand wash products with stickers, for maximum longevity.

Stickers are available in different sizes. To determine the size of a specific sticker design, simply click on the desired sticker and then select the “Size” box. In the dropdown list, you will find the dimensions option for each sticker. Please note that the available sticker sizes for each design are determined by the size uploaded by the artist.

Stickers are made from a tough vinyl material that is designed to be long-lasting so they stay adhered over time.

However, when you’re ready, Matte, Glossy, and Transparent stickers are removable so you’ll find they are easy to peel off and won’t leave sticky residue behind.

Vinyl stickers are water-resistant, not waterproof. All sticker styles have the same level of water resistance.

For best results, apply your sticker to a clean, dry, and flat surface. Avoid harsh weather conditions (direct sunlight, rain, snow, etc.) to extend the life of your awesome sticker designs.

Does the print wrap around the sides of the canvas?

For our canvases, the print will only extend 5 mm over the sides of the frame. The rest of the area will be left white.

Posters and art prints are delivered in rigid tubes. As for the framed prints, they are delivered in a cardboard packaging.

Unfortunately, the “gift wrap” option is not available at this time.

Generally, the only invoice provided is the confirmation e-mail sent to the buyer as soon as the order is placed. But for some international shipments, customs may require an invoice to be attached to the package. 

Most packaging is made from recycled materials and can in turn be recycled/recovered.

If you were asked to pay customs duties to collect your order, request a refund by following these steps:

1. We invite you to pay the requested amount, if possible.
2. Then take a photo of the receipt, clearly showing the amount displayed and payment confirmation.
3. Submit a form (using the button below), along with the receipt photo and order number.
4. Our customer service will reimburse the additional costs as soon as possible and will confirm it to you by e-mail.

Customs rules can change frequently and depending on the country, causing delays and sometimes additional costs to be borne by the recipient. Despite strict adherence to international shipping standards, additional customs duties may apply, as well as merchandise bans or confiscations by receiving countries.

For orders placed from the United States, Canada or Australia, most items are printed by local third-party printers and therefore are not subject to any customs fees. However, following the withdrawal of the United Kingdom from the European Union (Brexit), new customs charges may apply to certain items ordered in Europe and printed and shipped from the United Kingdom.

You found great gifts and placed an order knowing that the hardest part was over. Except here you go, you can’t help but stress about them not being delivered on time, and we understand you. It is also to avoid unpleasant surprises that the estimated delivery dates are calculated with the greatest care, taking into account the manufacturing time of the items and the shipping time.

Manufacturing times may be longer at this time of year, but the estimated delivery date will take this into account. 

Please note, however, that the delivery dates given are estimates only. Sometimes orders are delivered a little later than announced, including during the holiday season. 

For orders with tracking, please note that your tracking number is sent to you by e-mail as soon as the shipping label is created by the third-party printer, and that the corresponding information is transmitted to the carrier. Generally, tracking becomes available on the day of pickup, but sometimes carriers face limitations and therefore delays, hence your tracking may not be available immediately. Either way, don’t panic! Your order is on its way and will soon be in your hands.

All orders placed to independent artists through the Printerval Marketplace are printed and shipped on demand by independent third parties. Shipping costs therefore vary according to several factors:

• The type of shipment (standard or premium).
• The place of dispatch and the delivery address of your order.
• The type of packaging used for each item in your order.
• What’s more, orders containing multiple items are sometimes printed in different locations, which increases shipping costs.
• The number of items ordered.
• Large orders take longer to print, which may delay delivery. But rest assured, a message will be sent to you if this happens.

Here‘s how to estimate shipping costs and delivery date before placing your order:

Orders placed are supported by a worldwide network of shipping services (UPS, FedEx, DHL), as well as local postal services, which ensure that they are delivered to their recipients as quickly as possible. Some carriers allow you to track the delivery of your packages online.

Printerval relies on a worldwide network of independent printing and shipping service providers and ensures that every order is produced close to customers . It is therefore the delivery address that determines the choice of service providers, but also the type of product you order, because each service provider specializes in the printing of specific products.

If you order different types of products, it is therefore possible that your order is supported by several printers . It will then be sent to you in several packages, potentially from several countries and on different dates . But as a general rule , most independent printers are in the same region as the delivery address.

Do you need your new t-shirt urgently? We suggest that you opt for premium shipping before proceeding to payment.

Although express delivery is a little more expensive, you are sure to receive your order faster.

Orders you place through the Printerval Marketplace can be shipped to most countries around the world through the international network of third-party printers we can rely on. When you place an order, each item purchased is manufactured by the service provider closest to the delivery address.

You can have your order shipped to PO boxes and military APO/ FPO.

Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.

*Only available for POX box or Military APO/FPO within US. 

Introduction to Supplier and Artist Accounts on Printerval.com

At Printerval, we offer two types of accounts to meet the needs of different business partners: Artist Accounts and Supplier Accounts. Each account type has its own features and benefits, tailored to the business goals of each partner. Here is a detailed introduction to these two account types:

1. Artist Account (Designer)

The Artist account is designed for designers who already have artistic creations or designs. Artists can upload their designs to the platform and start selling products. For Artists, we are committed to creating a creative space where designers can showcase their talents and earn commissions from each product sold.

• Commission: Artists will receive a commission ranging from 5% to 20% of the product’s value, depending on the product category. This encourages artists to contribute unique and high-quality designs to the community.
• Benefits: Artists do not need to manage products, inventory, or shipping. Our platform handles all of these aspects, allowing artists to focus on creating designs.
• Flexibility: Artists can create multiple designs for various products such as t-shirts, bags, mugs, and other gift items. They have complete freedom to create and introduce new designs.
• Order Management: Artists do not need to handle orders. All processes, from order handling to delivery, are managed by the platform and partners on behalf of the artist.

2. Supplier Account (Seller)

The Supplier account is intended for sellers who have physical products, with inventory and warehousing. If you are a supplier with available products, the Supplier account is ideal for you to expand your sales channel and reach potential customers.

• Benefits:  Suppliers receive the full value of each product sold, including shipping fees. Unlike artists, suppliers do not share commissions — they get 100% of the payment, making it an excellent way to maximize profits and grow your brand on your own terms.
  Even better, new sellers enjoy a limited-time offer: 6 months of free listing fees and 2 months of free transaction fees — meaning no platform costs to get started.
• Platform Fees:  After the promotional period, standard platform fees may apply as defined by the system. These fees help maintain and improve the platform, while still ensuring sellers can earn sustainable profits.
• No Design Upload: As a supplier, you don’t need to upload designs or wait for any design approval. Just follow a simple guide to register your warehouse. Once it’s reviewed and approved — usually in a short time — you can start listing your available products right away.It’s simple and seller-friendly.
• Order Management: Suppliers have full control over the fulfillment process — from packaging and shipping to updating tracking information. While they must follow Printerval’s order policies, this control allows sellers to deliver a consistent customer experience and strengthen buyer trust.

Comparison Between Artist and Supplier Accounts

💡 Note for supplier:
“Revenue” is your total sales (product price + shipping), before any fees.
“Payment” is what you receive after deducting platform and payment processing fees (charged by payment partners).

Conclusion

Both account types offer unique business opportunities for our partners. If you are a talented designer looking to share your creative work with the world, the Artist account will be the perfect choice. If you are a product supplier with an existing inventory and wish to expand your sales channel, the Supplier account will help you reach a broad market and potential customers. Choose the account type that best fits your business model to start your journey with Printerval.com!

If you have any questions or need further information, feel free to contact us for support.

Welcome to our platform’s Seller Ranks and Performance Standards program, designed to empower sellers and enhance the overall shopping experience for our users.

At our core, we believe in recognizing and rewarding excellence. That’s why we’ve developed a comprehensive system that evaluates seller performance based on various metrics, ensuring that the best products receive the visibility they deserve while incentivizing sellers to continually improve.

How it Works:

Our system utilizes a sophisticated algorithm that calculates a seller’s performance score. This score is determined by several factors, including:

1. Product Engagement: We track metrics such as views, purchases, and conversion rates to gauge the popularity and desirability of each product.
2. Quality and Timeliness: The timeliness and quality of product creation are also considered. Sellers who consistently deliver high-quality products in a timely manner are rewarded accordingly.

Benefits of Higher Performance:

Sellers with higher performance scores enjoy a range of benefits:

1. Enhanced Visibility: Products from top-performing sellers are prioritized in search results and recommended to users, increasing exposure and driving sales.
2. Improved Commission Rates: High-performing sellers may qualify for better commission rates, maximizing their earnings potential.
3. Access to Additional Features: Top-tier sellers may gain access to exclusive features and promotional opportunities to further boost their sales and brand presence.

Performance-Based Limitations:

To maintain fairness and quality on our platform, sellers are subject to performance-based limitations. Sellers with lower performance scores may face restrictions on product listings and design capabilities until their performance improves.

Join the Elite:

We invite all sellers to strive for excellence and join our elite community of top performers. Whether you’re a seasoned seller or just starting out, our Seller Ranks and Performance Standards program provides the framework and incentives you need to succeed.

Thank you for being part of our platform’s thriving marketplace. Together, let’s elevate the standard of online selling and shopping experiences for all.

To check your current seller score and rank in Seller Dashboard:

1. Sign in Printerval Seller Dashboard.
2. Go to Profile page.

If you’ve just signed up and aren’t able to see your recent upload on your shop page, you may need to confirm your account and set up your payment method so others can start buying your products. We need to know where to send your payments, after all!

Please note that new uploads may take up to 2 hours to appear on your shop. Also, make sure you sort your shop by “Newest” to find your newest creations faster.

Planning on becoming an independent artist on the Printerval marketplace? Well, look no further, click here for more information

As an artist, all you need to do is set up shop and upload your designs. A global network of 3rd-party printers and shippers will make sure that orders are made and sent right to your buyers’ doorsteps.

Once you’ve set up your profile, you can now start adding work to your portfolio. Please note that your work will not appear in your portfolio or shop until you complete your account setup.

Simply click on your avatar and select “Add New Work”.

We usually recommend high-resolution JPEG, PNG, or GIF files with a minimum of 2400*1600x resolution and maximize of 20MB.

Search is how most shoppers find items on Printerval. To make sure that your items are highly relevant, optimize your listings for Printerval search. Read through this article to learn tips for optimizing your listings for Printerval search.

How Printerval search works

When someone searches for an item on Printerval.com, Printerval’s search algorithm looks for the most relevant matches. You control the most important factors in Printerval search placement when you create listings in your shop. 

How to optimize your listings for search

To optimize for Printerval search, you can improve key factors for your listings. The top factors that determine which items appear in Printerval search and the order in which they’re displayed in a shopper’s search results are:

Tag and title relevancy

Item attribute relevancy

Listing quality

Customer & market experience

Tag and title relevancy

Every listing has a title. It’s the text that appears above the listing image on the listing page, in your shop, and in search results. Use your title to tell shoppers what your item is in a few words.

A tag is a word or short phrase that describes your item. Printerval matches listing tags with shoppers’ searches to find relevant results. A single tag can be a short descriptive phrase (for example: “silver earrings”). 

Tips for optimizing titles and tags

Use all 13 available tags for each of your listings.

Exact phrase matches are stronger than matches on individual words. For example, a search for “banana backpack” would return all items with the words “banana” and “backpack” in the tags or title, but items with the exact search phrase “banana backpack” in the title would be considered a closer match.

If a word or phrase in a buyer’s search appears in both the title and tags of a listing, the search algorithm considers that listing more relevant than a listing with that word or phrase in the tags or title alone.

Words at the beginning of titles are considered more important than words at the end.

To add or update your tags and titles

On Printerval.com click Shop Manager.

Click Listings.

Search for the item you’d like to edit. Use the Listing status filter to see more of your listings if needed.

Select the boxes for the items you’d like to edit. 

Click Editing options.

Click Edit titles or Edit tags.

Use the dropdown to decide exactly what to change. 

Add your change to the text bar.  

Click Apply.

Item attribute relevancy

Adding attributes about your items to the Listing details section helps buyers find your items in search results. Specificity is important for the Printerval search algorithm to identify your products. When adding attributes, first choose the kind of item you’re listing (handmade, vintage, or craft supply) and its categories. You’ll then see the option to add attributes based on the category you select. 

Tips for optimizing attribute relevancy

Try to use the most relevant attributes available to you. 

Select as many accurate attributes as each item has available.

Remember, shoppers search by different attributes. For example some may search by color, size, occasion, etc. 

To update the attributes of your items

On Printerval.com, click Shop Manager.

Click Listings.

Select a listing.

Choose the attributes for that listing in the Listing details section.

Click Publish.

Listing quality

Printerval’s search algorithm also considers how well individual items tend to do in search based on how likely customers are to interact with a listing or buy a product. We call this “listing quality.” 

Listing quality is impacted by things like the product thumbnail photo, clear titles, and how shoppers interact with a listing. If a shopper clicks, favorites, or purchases an item after they’ve seen it in search results, that action contributes to the listing’s quality score.

If you just opened your shop, your  listings will have a neutral quality score, which has no impact on placement.

Tips to optimize listing quality

List your items with clear item photographs that invite a closer look.

Make sure titles are easy to read and clearly describe your product. 

Encourage shopper interaction by experimenting with different tags, updating product photos, and posting on social media. 

Customer & market experience on Printerval

We want buyers to have a great experience when they purchase from a seller on Printerval. Because of this, we consider a shop’s record of customer service and whether it’s in good standing according to Printerval’s policies.

Tips to optimize customer experience

Complete your shipping profiles to represent processing times to your buyers accurately. Be sure to complete your orders to help buyers know when to expect their items.

Make sure your About section is complete. 

Fill out your shop policies and use the template to give buyers helpful information about your shop.

Take steps to communicate with past buyers and swiftly resolve open cases.

First, you will want to double-check that your profile and account details are all set. Your cover photo and shop page will not display anything until these two steps are completed.

Once you have uploaded your cover photo, it might take a few minutes to appear on your shop page.

To access your shop page, you can click on your avatar at the top-right-hand side of the page and then on your username.

Ready to start selling your amazing artwork on the Printerval marketplace? All you need to do is complete the steps on your Artist Dashboard:

1. Get paid
2. Create products
3. Set up shop

Heads up, it may take up to 5 business days for your shop to be visible to the public once your account is set up. But, not to worry, you can use that time to add more designs to your shop or perfect your profile!

If you’re over 16 and want to share your art with your customers worldwide (and have responsibly combed over our User Agreement), you can get started by picking a username and signing up for free.

Already have a Shopper Account?
You can use the same account you shop with for your Artist Account! Some of these steps may already be completed, but it’s always a good idea to check that your info is still correct.

*Note: Please do not insert the URL links into the shop description or shop name.

Before you can make your artwork available for sale, you’ll need to confirm your email address.

After creating your account, you’ll receive an email with a link. Click on it and your email address will be confirmed. If you haven’t received your confirmation email, be sure to check your spam folder!

If the confirmation link you received from us has expired, head over to your payment details and hit that “Resend Confirmation” button once more.

If nothing helps and you still have trouble receiving the confirmation mail, please contact us.

You can check the ‘Order Status’ column in your Sales History. Each confirmed sale will say ‘To Be Paid’ or ‘Paid’.

Creating an account and setting up a shop on the Printerval marketplace is free of charge. All you need to do is sign up and then confirm your account.

Getting started on Printerval is simple. A complete and well-presented store profile helps you build trust with buyers and makes a great first impression. Here’s a quick guide to help you set up everything you need.

1. Update Your Store Profile

Here’s how:

1. Log in to your Supplier account.
   
2. Go to Account → Profile.
   
3. In the Personal Information section, fill in or check the following details:
   

• Name / Email / Phone / URL – These are auto-filled based on your registration info.
  
• Country / Province / Zip Code / Address – Make sure the info is accurate and complete.
  
• Bio – A short intro about you or your store. Keep it brief, friendly, and personal.
  
• Description – Add more details about your products or your store’s vibe.
  
• Quote – A favorite quote or personal message that reflects your brand or mindset.
  

4. Upload a profile picture (your store’s avatar).
   

Click Update Profile to save.

📌 Tips for your store profile:

1. Use a clear, high-quality image that reflects your brand.
   
   • Minimum size: 400 x 400 pixels.
     
   • File size under 10MB.
     
   • Formats: .jpg, .png, .gif.
     
   • Circular images look best on the site.
     
2. For your Bio and Description, write like you’re introducing your store to a new customer — keep it friendly, simple, and authentic to your style.

2. Link Your Social Media

Connecting your socials helps customers learn more about you and keeps them engaged beyond Printerval.

Go to the Connected Accounts section, in there, you can link:

• Facebook
  
• Instagram
  
• Pinterest
  
• Twitter
  
• YouTube
  
• LinkedIn
  

📍 Your links will show on your Printerval’s store page, so make sure they’re active and relevant.

3. Set Up Your Payment Method

Once your profile is ready, make sure you’ve set up how to receive payments from your sales.

Currently supported payment methods:

• PayPal
  
• PingPong
  

To set it up:

• Moving to Payment Setting section (or go to Financial/ Payment Setting).
  
• Choose the payment method you prefer.
  
• Fill in your account details.
  
• Click Apply to submit.
  

⚠️ Make sure your info is correct to avoid delays in your payout schedule.

A clear, well-set profile shows you mean business. It helps customers feel confident—and gives your shop a solid start from day one!

Ready to grow your business? Join Printerval as a Supplier today and unlock new opportunities!

Who can become a supplier?

If you have products ready to sell or can source them easily, becoming a Supplier is the perfect next step!

Benefits of becoming a supplier

• Get revenue from your sales.
  
• Set up and manage your store independently, from listing products to fulfilling and shipping orders.
  
• Get paid easily via PayPal or bank transfer.
  
• Connect with buyers using Printerval’s on-site messaging system.
  
• Access support from Printerval Seller Support whenever needed.

To Register a Seller Account on Printerval

Step 1: Visit the Printerval Website

Go to the official Printerval website at www.printerval.com and click on the Sell on Printerval link located at the bottom (under the Partner Portal section) of the homepage to get started.

Step 2: Which type of seller are you?

Select the Supplier tab (if you manage your own products and want to handle your online shop independently)

 then scroll down and click the “Start Selling Now” button to access the registration page, or you can select it here.

Step 3: Fill in your information

Provide the required details, including your email address, your store name, country and password. Ensure all information is accurate.

Step 4: Verify your Email

Check your inbox for a verification email from Printerval. Click on the verification link to activate your account.

Step 5: Set up your Seller Profile 

Log in to your account and complete your seller profile, including payment details, store description, and contact information.

Step 6: Register Your Warehouse and Start Adding Products!

First, register your warehouse details.

Once your warehouse is approved and activated, you can start adding products to your store.

Create eye-catching listings with clear photos, detailed descriptions, and competitive prices to grab buyers’ attention. The more appealing your listings, the better your chances of making sales!

Need help with listings? Check out our Product Management Guide here!

You’re now ready to start selling on Printerval! For any assistance, contact Printerval’s support team.

The Warehouse Profile plays a critical role in supporting your Shipping Profile by providing accurate warehouse data and streamlining inventory management. Selecting the appropriate Warehouse Profile when creating a Shipping Profile is key to ensuring a smooth and efficient order-processing workflow.

Tip: Name your warehouses according to their location or specific function to make them easy to track.

1. How to Register or Edit:

• Step 1: Go to Setting → Warehouse→ Register new warehouse
• Step 2: Fill in the basic information.
• Step 3: Add images and certificates 
• Step 4: Save, and your warehouse profile will be in Preview mode (waiting for verification processing).

2. Key Components and Management Tips:

• Warehouse Name:
  
  • Use clear and distinctive names to facilitate effective tracking and management.
    
• Country:
  
  • Indicates the country where your warehouse is located.
    
• Address:
  • Provides detailed information about the warehouse location (e.g street, district, city…)
    

• Images & videos:
  
  • Provide at least 2 photos (front view and interior), 1 video (showing from outside to inside). Videos must be under 20MB.
  • Tip: Use clear, high-quality images in well-lit spaces, and show the warehouse from different angles. Keep the video under 10 seconds.

• Certificates:
  • Add photos of documents that prove your association with the warehouse.
  • Tip: Upload photos of documents such as a warehouse lease contract, utility bills (electricity, water), or a business license that includes the warehouse address.

3.  Operational Tips and Troubleshooting:

• When managing multiple warehouses, always prioritize the one closest to your customers to reduce costs and delivery times.
  
• Setting up a dedicated warehouse for promotional products to enhance inventory management and improve order processing flexibility.

Once saved, your warehouse will be in PREVIEW MODE (pending verification). The review process usually takes 1–2 days. We’ll notify you via email or system notification once it’s actived.

As a seller, it’s important to easily manage your store, upload products, and track your performance. Here’s how you can sign in and sign out of your Printerval seller account:

How to Sign In

• To sign in to your Printerval seller account, visit https://seller.printerval.com/.
  
  
  
• Enter your registered email address and password, then click “Sign In”.
  
  
  
  
• Once you’re in, you can manage your store, add products, and keep track of your sales.