Printerval is an online marketplace, where people come together to make, sell, buy, and collect unique items. There’s no Printerval warehouse – just independent sellers selling the things they love. We make the whole process easy, helping you connect directly with makers to find something extraordinary.

Email: support@printerval.com

Phone number: +8490 344 6430

Office Address: 3rd Floor, 24T3 Thanh Xuan Complex Building, 6 Le Van Thiem Street, Thanh Xuan Trung Ward, Thanh Xuan District, Hanoi, Vietnam.

Creating your Printerval account might just be the best thing you’ve ever done (ok, we’re exaggerating a bit). In addition to being able to create your own products there, your Printerval profile gives you access to great features to discover (and treat yourself to) a whole host of independent works of art.

The only condition: to be at least 18 years old. All you have to do is choose your username (as long as no one is already using it) and register. Yes, it’s free.

After reading the Terms of Service, head to the Registration Page to get started.

You don’t need a Printerval account to view and purchase the millions of designs available. After each purchase, we will inform you by e-mail of the progress of your order.

If you’re thinking about creating a Printerval account, think no more! These are the reasons why you should click on that signup button:

• Personalized Home Page – Find new art based on what you favorited, right on your homepage.
• Favorite works – Heart the art you love for easy purchase later.
• Create lists – Organize your favorite art by groups.
• Follow artists – Get updates when they post new stuff.
• Change up your Profile – Spice up your profile with a fun avatar or a cover photo.
• Order History & Status – Track what you’ve bought today, yesterday, and right when you started.
• iOS and Android App Login – iPhone and Android users can have all their details synced when they log on to the app.
• Exclusive Promotional Content – Be the first to find out about our latest deals and new products.

You can choose the language, shipping country, and currency at the bottom of every page on the Printerval website as shown in the picture here:

After clicking on the button, please select the desired Country and Currency for your changes.

Why do ads appear after I place an order?

Are these offers reliable?

Yes , these are real offers valid from trusted brands , which are offered to you to thank you for your purchases from the independent artists of the marketplace. 

You can find out more about the ones that interest you by clicking on them.

Will I be entitled to other offers on my next order? What will be the next offers?

Yes , you will be offered other offers the next time you purchase work on Printerval.

These offers vary according to availability. 

Will my data be resold?

No. Instead, Printerval shares data with various service providers for the purposes of providing such services to Printerval, in accordance with our Privacy Policy.

Can I buy works in digital format?

Yes, the file is attached to your order at check-out.

Can I customize a design?

You fell in love with a design but would like the artist who created it to make some changes? Of the kind :

• change a message or add one;
• change colors;
• change the size or location of the design on a specific product.

The works available on the Printerval marketplace are the exclusive property of the independent artists who create and publish them. They decide what products, sizes, and colors are available for sale in their Printerval store.

You can always contact them directly via Printerval Email, our internal messaging system, if they have activated this function, or via their social networks to let them know your wishes. 

Why are the price differences between similar products on Printerval?

Each independent artist freely sets the selling price of the products in his shop . This is why prices may vary from one design to another for the same type of product. Added to this are taxes and shipping costs, which also vary according to several factors. 

With this approach, artists keep maximum control over their margin and you actively support their creativity through your purchases. 

How does the Printerval account improve the search experience?

Admittedly, we are not very objective, but still… the Printerval account only has advantages! We can only recommend that you create your own .

You’ll enjoy a much better search experience:

• Your home page will be full of content selected for your beautiful eyes! 
• You will be able to add your favorites to your favorites and favorites lists . In addition, it will help us improve our recommendations. 
• You will be reminded of the content you have recently viewed, so that you can add them to your favorites if they still make you fall in love.
• Your cart will be saved to give you time to think about other products you would like to add.

To sum up, the Printerval account does the hard work. All you have to do is sit quietly on your sofa to admire the result and make your choice. 

How do I view my order history?

By creating an account on Printerval (it’s free!), you ensure that you keep track of all your orders. You can view them on the Track Your Order page . You will find lots of useful information here:

• Order number
• Date of purchase
• Amount and delivery address

By clicking on the order that interests you, you will obtain even more precise information:

• The different products that make up your order
• The status of each item ordered
• And even the info of the artists!

If you don’t already have a Printerval account, you can still find your order information. All you need is the email address used during purchase and your order number. This order number is listed at the top of your order confirmation email.

If you can’t get your hands on your confirmation email, call our awesome customer service, they’ll come to the rescue right away. 

What are the favorites lists for?

Favorites lists revolutionize the way you use your favorites on Printerval, just that!

Why are you going to love this feature? 

• Thanks to it, you can organize your favorites by themes, products, colors, gift ideas and any other criteria you like .
• You can also share your lists with the whole world! Social media sharing is a great tool for independent artists, influencers and art fans. So don’t deprive yourself of it!
• To add or remove works from your lists, all you need to do is click on the heart-shaped icon.
• And when you feel like making great purchases, all you have to do is select your favorite items from your list and add them to your basket.

How do I access and create a list?

To create a list, all you have to do is add an item to your favorites by clicking on the heart-shaped icon, at the top right of the preview of the product in question. You will then see a message appear at the bottom right of the page. Click on ‘Choose a list’. In the pop-up that appears, select the list(s) you want to add this favorite to or create a new one .

Once your lists have been created, you can access them with a simple click on the heart-shaped icon to the right of your avatar.

This section will also allow you to select the list of your choice, to add or remove favorites from it, and to share its URL with all your contacts, well… except those who have not Internet, of course.

Can I send someone a gift directly?

Yes, it is possible and it is even very simple! Simply enter the address of the person you wish to give your gift to on the payment page and tick the ‘ Send as a gift ‘ box.

Need help finding the perfect gift? Take a tour here . You will find a lot of gift ideas for your friends, your family, the neighbour’s cat… In short, all those who hold a special place in your heart.

Where is my gift?

What if you asked the sender of the gift to check the status of the order , so as not to spoil the surprise effect? All you have to do is click on the button below to find out:

• the estimated delivery date,
• tracking information (if applicable), and
• the status of the items: in production, shipped…

But if you prefer, you can consult them yourself. All you need is the order number and the email address of the person who gave you this gift.

If your gift is late, ask the sender to contact us directly as support requests can only be submitted with the email address used to place the order. 

How do I return or exchange a gift?

If there’s a sizing issue with your gift, or if you find the color isn’t flattering to your complexion or the fit isn’t showing off your perfect body enough, don’t panic, we can fix it. Or maybe your gift just doesn’t convince you  ? (If it’s because of the smell , know that it’s a result of the printing process. But promise, swear, it’s only temporary.)

In any case, simply contact the person who placed the order to ask us for an exchange or a return.

What promotions are offered on Printerval?

Coupon codes – Coupon codes are the codes you can find in promotional emails from Printerval, as well as on the Printerval website banner, at the top of the page, and on social media (Facebook/Twitter/Instagram). They are only valid for a limited time.

Discount for bulk orders – This discount is only for bulk orders that reach a certain amount. Please check here for further information

Digital gift vouchers – These vouchers come in the form of a code that can be used several times until the amount that you freely set is exhausted, with no time limit.

Klarna FAQs

Klarna, what is it?

Klarna is a payment service that makes it easier for you to buy what you want or need. More than 100 million users and 200,000 online stores around the world have already adopted it.

How do I pay with Klarna?

Pay now: Pay directly by credit/debit card or via your bank account to keep control over your purchases. It’s fast, secure, easy and smooth.

Pay later: The “Pay later” option is a credit solution that allows you to pay within 14, 21 or 30 days after your purchase (depending on what is possible in your country), without interest or fees. You can select it on the Klarna app or the Klarna website when paying by credit card or debit card. When your order has been confirmed, Klarna will send you an e-mail with details of all the relevant information. The Klarna app also allows you to view payments already made and those to come.

Several times: The “Payment in installments” option is a credit solution that allows you to spread the payment of a purchase over several installments of the same value. Klarna will automatically charge the amounts to the debit or credit card you entered during your purchase, taking the stress out of missing a deadline.

Who can use Klarna?

To use the credit options offered by Klarna, you must be at least 18 years old and a resident of the country where you are located. Note that when you choose Klarna, the information you provided and your financial status are verified.

Can I pay for several successive orders with Klarna?

Yes, absolutely! If you see the “Klarna” option displayed during checkout, this payment method is available. Moreover, each time you choose it, Klarna will check if it will be possible for you to reuse this service for other orders.

What options are available on Klarna and in which countries?

The services offered by Klarna vary depending on your country. In all cases, the options available to you will be displayed when paying for your order.
Note: Funding options through Klarna are not currently available on Printerval.

On Printerval, payment via Klarna is only available for the following countries: Australia, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, United States and United Kingdom.

What criteria does Klarna use to verify that I am eligible?

Klarna takes various factors into account, such as the amount of the purchase or the payment history. If you are 18 or older, you will put the odds in your favor by providing your full name and exact address, as well as having it delivered to the same address as the billing address. In addition, each order is evaluated individually: it is not because you have already paid once with Klarna that authorization will be given to you for each purchase, and conversely, a refusal does not mean that your next purchases will be systematically refused.

What information do I need to provide Klarna for my payment?

If you want to pay for your order via Klarna, you will need to provide your phone number, email address, current billing address and credit/debit card bank details. In the event that Klarna needs to contact you urgently, Klarna will use the telephone number provided by you. For everything else, Klarna will contact you by email.

Will Klarna check my creditworthiness?

If you pay with Klarna, Klarna will perform a credit check. In other words, Klarna will check certain information in your credit file to ensure your creditworthiness and will rely on it to validate or not your purchase.

Can I pay before my due date?

Absolutely ! To do this, log in to your account on the Klarna app or on Klarna.com .

I have other questions regarding payments. Who should I contact ?

Go to the Klarna application or to the section dedicated to customer service on the website, where you will find an FAQ as well as various means of contacting Klarna (chat, telephone).

I requested a refund. How will I get reimbursed?

You will get your refund on the debit or credit card used during your purchase.

I received a confirmation, but not my order yet.

If you have not received your order, please contact Printerval to verify the status of your order and delivery. Alternatively, you can also contact Klarna Customer Service and request that they extend your payment due date or put your purchase on hold in the Klarna app until your order arrives.

What are your payment methods?

Note: All of your online transactions must be associated with a billing address. Make sure that the billing address mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use this form of payment. Please check further information about the Buy Now Pay Later transaction here.  

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

Do you accept cash on delivery?

At this time, we do not support cash on delivery (COD) or bank transfer payments. If you do not have a bank card, please note that you can pay for your purchases via PayPal or by SOFORT transfer (check availability in your country), these payment methods only requiring your bank details.

How long will it take for me to get my refund?

Depending on your bank’s processing time, a refund may take 5-10 business days to appear on your bank statement.

Unless it is done shortly after the order has been placed  ! In this case, we will simply reverse the payment for the order before it is debited from your account and the transaction will not appear on your account statement.

We will send you a confirmation email as soon as we have canceled and refunded your order. And if your order was paid for via PayPal, you will also receive an email from them confirming that the refund has been issued.

Is it possible to use several payment methods for the same purchase?

You should use one method for the same purchase.

Why didn’t I receive a confirmation email?

Placed an order, or at least you thought you did, because you never received an order confirmation email  ?

Start by checking the following: 

• Could the email have been sent to another address? Confirmation emails are sent to the address used to place the order. In the event of payment by PayPal , our system uses the e-mail address and the delivery address associated with the PayPal account to confirm the order.
• Have you looked carefully in the spam or junk mail folder of your e-mail box?
• Go to the Orders section of your account to see if the order has been placed.

Before contacting us, make sure you have the information listed below ready. If, after all the recommended checks, you still cannot get your hands on your order confirmation email , please contact our customer service, who will be happy to help you.

• Order number
• Recipient’s full name
• Email address entered on the payment page (or associated with your PayPal account , if this is the payment method used)
• Delivery address

Error message at checkout

You were quietly placing your order when, all of a sudden, the message “ An error has occurred ” came to spoil the party?

Start by checking the following: 

Your browser or application may also be blocking the transaction. See our related articles ( website) to learn how to fix this issue.

If the error message persists despite all these checks, it is certainly a problem related to your bank. Contact her for help.

You can also retry the transaction with any of the other supported payment methods.

Why was the amount of my order debited twice?

During an online purchase, your bank or the issuing body of your credit card must validate the payment. The amount of the order is then blocked while the transaction is processed or until the payment authorization expires. Thus, even in the event of refusal of payment, it is possible that this sum still appears as blocked on your account (it depends on your bank).

Rest assured, this amount is not debited.

If the sum appears to be blocked for longer than expected, please contact your bank directly.

American Express

For 5-10 days, American Express (AMEX) cardholders may notice a purchase on their statement with two amounts, one showing as pending and one as confirmed. Once this period has passed, the pending amount should disappear. If you have any problems, please contact American Express Support directly.

Why is my payment still pending?

During an online purchase, your bank or the issuing body of your credit card must validate the payment. The amount of the order is then blocked while the transaction is processed or until the payment authorization expires. Thus, even in the event of refusal of payment, it is possible that this sum still appears as blocked on your account (it depends on your bank).

Rest assured, this amount is not debited.

If the sum appears to be blocked for longer than expected, please contact your bank directly.

American Express

For 5-10 days, American Express (AMEX) cardholders may notice a purchase on their statement with two amounts, one showing as pending and one as confirmed. Once this period has passed, the pending amount should disappear. If you have any problems, please contact American Express Support directly.

I can’t pay. For what ?

Having trouble placing your order? Here are some of the recurring problems that can occur at the time of payment:

• The information entered is incorrect or incomplete . The fields to be confirmed will then appear in red.
• The billing address must be the one registered with your bank , regardless of the delivery address of your order.
• Your credit card information must be entered without spaces. Only VISA, MasterCard and AMEX cards are accepted.

PayPal

If you are having difficulty paying through PayPal, please contact PayPal customer service directly.

If the payment issue persists, check out this article to learn more about other payment methods available on the Printerval Marketplace.

I can’t pay with Afterpay/Clearpay. For what?

If you have any problems while paying with Afterpay/Clearpay, please contact their customer service. Please note that Afterpay/Clearpay is only available in the US, UK, Canada and Australia .

You can also retry the operation with other payment methods.

Why the hell was my prepaid card declined?

Prepaid Gift Cards must be registered or activated online prior to purchase. Without this step, the transaction will fail and charges may be incurred. To register or activate your card, follow the instructions on the back of the card or contact the appropriate assistance service ( Visa , MasterCard , American Express ).

Want to know where your order is? Click here to find out:

• The estimated delivery date
• Tracking information (if applicable)
• The status of your items: in production, shipped…

Can I track my order?
We work with a global network of shipping services (UPS, FedEx, DHL) as well as local postal services (USPS) to ensure your order gets to you as quickly as possible.

If your order was sent via a trackable service, this information will be included in your order history as well as in our shipping confirmation email.

Once your order has been submitted, you may cancel or make changes on your order within 4 hours of placing by going to “Contact Us” and creating a ticket, or reaching our customer support here. When it is more than 4 hours after placing an order, Printerval refuses to support order cancellation or order modification requests.

It is the customer’s responsibility to ensure the product delivery address is correct. Printerval takes no responsibility for any product a customer does not receive because of errors in the delivery address given to us.

Can I change the address of my order?

To change the address, you must contact customer service within 4 hours of placing the order to provide the order information and a valid address.

Contact us:

Email address: support@printerval.com

Open new ticket here

Want to know where your order is? Click here to find out:

• the estimated delivery date,
• tracking information (if applicable)
• the status of the items: in production, shipped…

Please note that the estimated delivery date takes into account both the manufacturing time of the items and the shipping time.

What if my order is late?

Estimated delivery times take into account both the manufacturing time of the items and the shipping time. Despite our efforts to best estimate the delivery date of your order, sometimes printing or shipping takes longer than expected.

If you don’t receive your order on the announced date, don’t panic! It is quite possible that it is on the way and will reach you in the days to come. If it is too late, contact us and we will do the necessary.

Once shipped, an order cannot be canceled. You must request an exchange if you have chosen the wrong size, color, or type of item, or a return if you no longer want your order or if it no longer suits you.

If you placed your order less than 4 hours before modifying the delivery address, the modification will be immediately taken into account . Otherwise, the address change request will be forwarded to our customer service department, who will make every effort to ensure that the print service providers can process it before the order is dispatched.

Email address: support@printerval.com

Open new ticket here

If you mistakenly ordered a Kawaii tank top for your grandmother or an XXL t-shirt for your baby, don’t panic. We can replace your order or send you a voucher in the following cases:

• you made the wrong color / size / cut when buying a garment,
• you chose the wrong type when purchasing.

There is no need to return your order to us at this stage. Just have your email address and order number ready, then send a request here

Then, all you have to do is wait a little bit before you receive our confirmation email.

Redeem a gift
Your mum gave you a pair of cute leggings, but she got the wrong size (we are all still children in the eyes of our mums). No problem! All you need is your order number and Môman’s email address (or the person who gave you this gift).

If you don’t have this information, contact the person who gave you your Printerval gift. We will not be able to proceed with the return or exchange before having received these two pieces of information.

Every item sold on the Printerval Marketplace is printed on demand, just for you. You do, however, have 30 days from the date of delivery to return items.

If you wish to exchange an item for a size, style, or color issue, you can have it replaced with another item or exchange it for a Printerval voucher of the same value. 

Take a look at the Return & Exchange Policy to learn more.

*Please kindly note, for all orders shipped outside the US, we will support all defective or unwanted orders within 60 days from the date of delivery.

Your purchase does not really convince you? (If it’s because of the vinegar smell , know that it’s a result of the printing process. But I swear, it’s only temporary.) If it’s a size, style or of color, see the exchanges article.

And if the problem is elsewhere, contact us. We will do our best to make you smile.

Important information:

• You will be asked to provide photos of the affected item so that we can report the problem to the print service provider responsible for your order.
• To learn more about the Returned Items Policy, please see the Terms of Service.
• Consult the refund policy to verify that your request is admissible.

Although rare, sometimes supply issues prevent third-party printers from printing the designs ordered on the products they typically use. They then print them on equivalent substitute products. Rest assured, these products meet the same quality standards as all clothing sold by artists on Printerval.

But if your order does not give you complete satisfaction, you can return it, please click here for more information.

Most of the basic t-shirts offered for sale by the artists on the Printerval marketplace are cotton. There are a few exceptions to this (like the tri-blend tees), but that can be clarified in the ‘Style Information’ tab when you toggle between styles.

It’s also important to note that all of the full-bleed garments (graphic t-shirt, sleeveless top, etc.) are constructed from a polyester blend, which allows for the embedded and flowy sublimation prints.

Certainly! When it comes to printing on T-shirts, it is indeed possible to have designs or graphics printed on both the front and back of the shirt. Please open a ticket to get in touch with our team and request double-sided printing. They will guide you through the process and provide you with all the necessary information to bring your design to life on both sides of the shirt. We look forward to assisting you with your custom T-shirt printing needs!

We recommend that you wash all of your garments in cold water (max 40C or 105F); Non-chlorine: bleach as needed; Tumble dry: medium; Do not iron; Do not dry-clean. Not only is this great for the environment, but it will ensure the longevity of your prints, no matter what type of product you’ve purchased.

Yes! You can select your preferred print placement (front or back). You’ll find it underneath the size options on the right-hand side of the work page.

You have the option to select your preferred print placement (front or back) for the 2D-printed items and you can choose your preference underneath the size options on the right-hand side of the work page.

Upon arrival, you may find your t-shirt comes with something a little extra. Extra residue and any strange odors are caused by the process used to print the design. Washing your new tee in cold water and hanging it to dry should do the trick.

Each item offered on sale by artists on the Printerval marketplace is printed by 3rd-party fulfillers especially for you once you place an order.

How do they do it? Read on to find out!

T-SHIRTS
Basic apparel is made using direct-to-garment printing. This process involves applying a pre-treatment before loading the garment into a printer. The pre-treatment ensures the prints sink into the fibers of the textile, making them much more long-wearing than traditional ‘transfer’ prints, which just sit on top.

GRAPHIC T-SHIRTS
The full-bleed range, which includes products like graphic t-shirts, leggings,… are created using a different technique called sublimation printing.

Under the heat, these inks turn into gas and combine with polyester textiles. Since the ink becomes part of the structure of the material, the images on the fabric won’t fade or crack, even after many washes.

Yes! The range of cases (including wallets) keeps your device safe and still gives you full access to your camera, power button, & charging port.

Our shower curtains do not include hanging hooks or a liner.

From throw blankets to duvet covers, to comforters, you can find products on the Printerval marketplace to make your bedding as unique and stylish as you. Each item can have whichever independent artist design you decide, but what are the differences between them?

Throw Blankets:
Throw blankets are lightweight 100% polyester fleece blankets perfect for throwing on top of your bed, folding on the end of your bed, or snuggling under while reading a book on your couch.

Duvet covers:
Duvet covers are a case for a duvet insert that can be easily washed and changed to swap out the style of your bedding. Think of it like a pillowcase where the duvet insert is like a pillow. Duvet inserts aren’t offered on Printerval but you can find examples with a variety of thickness and warmth here.

Comforters:
Comforters are thick fluffy blankets that sit on top of your sheets. It will have the design of your choosing and is filled with synthetic fibers to add warmth. Printerval comforters are machine washable.

Masks come in multiple sizes. When looking for the perfect mask size, there are three styles you can choose from on the Printerval marketplace: fitted (regular and small), flat adjustable, and kids (small and extra small).

Fitted and Flat Masks are not for use by children under age 13. They should also not be placed on young children under 3 years of age, or anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise unable to remove the cover without assistance.

• Fitted masks are made of 1 outer printed layer of soft brushed polyester and 2 inner layers of 100% cotton in white color for that premium finish. The ear straps and fit are adjustable using the beads and it comes with a nose wire for a glass-friendly snug fit. There is no pocket between the layers.
  
• Flat masks (Adjustable – 13+ Years) are made of two layers of soft brushed polyester with the print on the outside layer, and two elastic straps that fit over the ears. There is no pocket between the layers and the straps can be adjusted using the beads.
  
• Kids Masks are made of two layers of soft brushed polyester with the print on the outside layer and two elastic straps that fit over the ears. There is no pocket between the layers and the straps are not adjustable.

Masks should be machine-washed after every use in hot water and tumble dry.

Many governments are recommending wearing cloth face coverings in public settings where social distancing may be difficult (e.g., grocery stores, pharmacies). These masks are not for use in medical settings, such as hospitals or clinics. Please check with your local authorities on what is required or recommended.

The different types of masks are printed and shipped from different 3rd-party fulfillers all over the world and therefore may arrive in separate packages depending on your shipping address.

Available on the Printerval marketplace, you’ll find matte, glossy, and transparent stickers, which are the perfect way to add color and personality to your water bottle, laptop, notebook, car, or even neighbor’s dog. (Printerval does not condone adhering stickers to beloved pets, yours or otherwise).

They are kiss-cut and fully removable vinyl stickers. They are available in a variety of sizes and are vegan-friendly, super durable, and water-resistant!

Stickers are water-resistant so they can be used on products that get wet occasionally such as drink bottles, bumpers, cars, helmets, skateboards, and windows.

The stickers offered on the Printerval marketplace are a great way to personalize water bottles or Hydro flasks. They are made from a high-quality, durable vinyl material that is tough and scratch-resistant so they’re suitable for drink bottles. You can choose from white or transparent stickers, in lots of different sizes, for all your decorating needs.

Kiss-cutting means the edge of each sticker is cut by a sharp metal die or laser but the cut does not penetrate the sticker’s backing so they arrive on a small sheet and the sticker can be easily pulled off.

Glossy, matte and transparent stickers are super durable and long-lasting. They’re made from a removable scuff-resistant vinyl that makes them perfect to use on phone cases, laptops, journals, guitars, refrigerators, walls, computers, or whatever needs a dose of originality.

The only real danger to your sticker designs is nail polish remover or bug spray. Unless they are mercilessly attacked by the zombie nail polish remover army or alternatively armed with fly spray, they’ll be fine.

We don’t suggest putting these stickers through the dishwasher as this can interfere with sticker adhesion. Please use a damp cloth or hand wash products with stickers, for maximum longevity.

Stickers are available in different sizes. To determine the size of a specific sticker design, simply click on the desired sticker and then select the “Size” box. In the dropdown list, you will find the dimensions option for each sticker. Please note that the available sticker sizes for each design are determined by the size uploaded by the artist.

Stickers are made from a tough vinyl material that is designed to be long-lasting so they stay adhered over time.

However, when you’re ready, Matte, Glossy, and Transparent stickers are removable so you’ll find they are easy to peel off and won’t leave sticky residue behind.

Vinyl stickers are water-resistant, not waterproof. All sticker styles have the same level of water resistance.

For best results, apply your sticker to a clean, dry, and flat surface. Avoid harsh weather conditions (direct sunlight, rain, snow, etc.) to extend the life of your awesome sticker designs.

Does the print wrap around the sides of the canvas?

For our canvases, the print will only extend 5 mm over the sides of the frame. The rest of the area will be left white.

I’m afraid my poster/art print will arrive in poor condition…

Posters and art prints are delivered in rigid tubes. As for the framed prints, they are delivered in a cardboard packaging.

Are gifts delivered with an invoice?

Generally, the only invoice provided is the confirmation e-mail sent to the buyer as soon as the order is placed. But for some international shipments, customs may require an invoice to be attached to the package. 

Is there a gift wrap option on Printerval?

Unfortunately, not at the moment.

Is the packaging of products sold on Printerval recyclable?

Most packaging is made from recycled materials and can in turn be recycled/recovered.

Posters and art prints are delivered in rigid tubes. As for the framed prints, they are delivered in a cardboard packaging.

Unfortunately, the “gift wrap” option is not available at this time.

Generally, the only invoice provided is the confirmation e-mail sent to the buyer as soon as the order is placed. But for some international shipments, customs may require an invoice to be attached to the package. 

Most packaging is made from recycled materials and can in turn be recycled/recovered.

If you were asked to pay customs duties to collect your order, request a refund by following these steps:

1. We invite you to pay the requested amount, if possible.
2. Then take a photo of the receipt, clearly showing the amount displayed and payment confirmation.
3. Submit a form (using the button below), along with the receipt photo and order number.
4. Our customer service will reimburse the additional costs as soon as possible and will confirm it to you by e-mail.

Customs rules can change frequently and depending on the country, causing delays and sometimes additional costs to be borne by the recipient. Despite strict adherence to international shipping standards, additional customs duties may apply, as well as merchandise bans or confiscations by receiving countries.

For orders placed from the United States, Canada or Australia, most items are printed by local third-party printers and therefore are not subject to any customs fees. However, following the withdrawal of the United Kingdom from the European Union (Brexit), new customs charges may apply to certain items ordered in Europe and printed and shipped from the United Kingdom.

You found great gifts and placed an order knowing that the hardest part was over. Except here you go, you can’t help but stress about them not being delivered on time, and we understand you. It is also to avoid unpleasant surprises that the estimated delivery dates are calculated with the greatest care, taking into account the manufacturing time of the items and the shipping time.

Manufacturing times may be longer at this time of year, but the estimated delivery date will take this into account. 

Please note, however, that the delivery dates given are estimates only. Sometimes orders are delivered a little later than announced, including during the holiday season. 

For orders with tracking, please note that your tracking number is sent to you by e-mail as soon as the shipping label is created by the third-party printer, and that the corresponding information is transmitted to the carrier. Generally, tracking becomes available on the day of pickup, but sometimes carriers face limitations and therefore delays, hence your tracking may not be available immediately. Either way, don’t panic! Your order is on its way and will soon be in your hands.

All orders placed to independent artists through the Printerval Marketplace are printed and shipped on demand by independent third parties. Shipping costs therefore vary according to several factors:

• The type of shipment (standard or premium).
• The place of dispatch and the delivery address of your order.
• The type of packaging used for each item in your order.
• What’s more, orders containing multiple items are sometimes printed in different locations, which increases shipping costs.
• The number of items ordered.
• Large orders take longer to print, which may delay delivery. But rest assured, a message will be sent to you if this happens.

Here‘s how to estimate shipping costs and delivery date before placing your order:

Orders placed are supported by a worldwide network of shipping services (UPS, FedEx, DHL), as well as local postal services, which ensure that they are delivered to their recipients as quickly as possible. Some carriers allow you to track the delivery of your packages online.

Printerval relies on a worldwide network of independent printing and shipping service providers and ensures that every order is produced close to customers . It is therefore the delivery address that determines the choice of service providers, but also the type of product you order, because each service provider specializes in the printing of specific products.

If you order different types of products, it is therefore possible that your order is supported by several printers . It will then be sent to you in several packages, potentially from several countries and on different dates . But as a general rule , most independent printers are in the same region as the delivery address.

Do you need your new t-shirt urgently? We suggest that you opt for premium shipping before proceeding to payment.

Although express delivery is a little more expensive, you are sure to receive your order faster.

Orders you place through the Printerval Marketplace can be shipped to most countries around the world through the international network of third-party printers we can rely on. When you place an order, each item purchased is manufactured by the service provider closest to the delivery address.

You can have your order shipped to PO boxes and military APO/ FPO.

Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.

*Only available for POX box or Military APO/FPO within US. 

You make yourself comfortable on your sofa, your eyes shining with emotion, your blissful smile and your heart pounding at the idea of ​​discovering the new marvels published by independent artists on Printerval and there, it’s the drama… l ‘app rows, it spins in circles, in short… it bugs. Do not sink into despair! The following solutions should put an end to this nightmare:

• Update the Printerval app ( for iOS / Android ).
• Update your device’s operating system (iOS/Android).
• Log out and log back in to your account in the app.
• Restart your device.
• Delete the app from your device and reinstall it.

There are many things that can interfere with the smooth browsing of the Printerval Marketplace, whether it’s problems with your computer, your local network, or your Internet service provider . If you’re having trouble using the site, try the following:

• Be sure to use a web browser suitable for Printerval.com.
• Refresh the page or restart your browser.
• Browse in private or incognito mode.
• Log out and then log back in on Printerval.
• Clear your browser’s cache and cookies.
• Update your browser and try again.
• Make sure you have JavaScript enabled.
• Temporarily disable any firewall and anti-virus software, then try again. If this solved your problem, add https://printerval.com/ to your software’s trusted or safe list.
• If you are using a work computer or other networked computer, consult your network administrator about any filters or settings that may affect your use of Printerval.
• Restart your device.
• Try using another device to browse Printerval.com

If you’re not using the latest version of your browser, be prepared to have your printerval jungle exploration session interrupted. To avoid such drama, we recommend using the latest version of one of the compatible browsers mentioned below.

For Windows:

For Mac:

Why do ads appear after I place an order?

Are these offers reliable?

Yes , these are real offers valid from trusted brands , which are offered to you to thank you for your purchases from the independent artists of the marketplace. 

You can find out more about the ones that interest you by clicking on them.

Will I be entitled to other offers on my next order? What will be the next offers?

Yes , you will be offered other offers the next time you purchase work on Printerval.

These offers vary according to availability. 

Will my data be resold?

No. Instead, Printerval shares data with various service providers for the purposes of providing such services to Printerval, in accordance with our Privacy Policy.

Can I buy works in digital format?

Yes, the file is attached to your order at check-out.

Can I customize a design?

You fell in love with a design but would like the artist who created it to make some changes? Of the kind :

• change a message or add one;
• change colors;
• change the size or location of the design on a specific product.

The works available on the Printerval marketplace are the exclusive property of the independent artists who create and publish them. They decide what products, sizes, and colors are available for sale in their Printerval store.

You can always contact them directly via Printerval Email, our internal messaging system, if they have activated this function, or via their social networks to let them know your wishes. 

Why are the price differences between similar products on Printerval?

Each independent artist freely sets the selling price of the products in his shop . This is why prices may vary from one design to another for the same type of product. Added to this are taxes and shipping costs, which also vary according to several factors. 

With this approach, artists keep maximum control over their margin and you actively support their creativity through your purchases. 

How does the Printerval account improve the search experience?

Admittedly, we are not very objective, but still… the Printerval account only has advantages! We can only recommend that you create your own .

You’ll enjoy a much better search experience:

• Your home page will be full of content selected for your beautiful eyes! 
• You will be able to add your favorites to your favorites and favorites lists . In addition, it will help us improve our recommendations. 
• You will be reminded of the content you have recently viewed, so that you can add them to your favorites if they still make you fall in love.
• Your cart will be saved to give you time to think about other products you would like to add.

To sum up, the Printerval account does the hard work. All you have to do is sit quietly on your sofa to admire the result and make your choice. 

How do I view my order history?

By creating an account on Printerval (it’s free!), you ensure that you keep track of all your orders. You can view them on the Track Your Order page . You will find lots of useful information here:

• Order number
• Date of purchase
• Amount and delivery address

By clicking on the order that interests you, you will obtain even more precise information:

• The different products that make up your order
• The status of each item ordered
• And even the info of the artists!

If you don’t already have a Printerval account, you can still find your order information. All you need is the email address used during purchase and your order number. This order number is listed at the top of your order confirmation email.

If you can’t get your hands on your confirmation email, call our awesome customer service, they’ll come to the rescue right away. 

What are the favorites lists for?

Favorites lists revolutionize the way you use your favorites on Printerval, just that!

Why are you going to love this feature? 

• Thanks to it, you can organize your favorites by themes, products, colors, gift ideas and any other criteria you like .
• You can also share your lists with the whole world! Social media sharing is a great tool for independent artists, influencers and art fans. So don’t deprive yourself of it!
• To add or remove works from your lists, all you need to do is click on the heart-shaped icon.
• And when you feel like making great purchases, all you have to do is select your favorite items from your list and add them to your basket.

How do I access and create a list?

To create a list, all you have to do is add an item to your favorites by clicking on the heart-shaped icon, at the top right of the preview of the product in question. You will then see a message appear at the bottom right of the page. Click on ‘Choose a list’. In the pop-up that appears, select the list(s) you want to add this favorite to or create a new one .

Once your lists have been created, you can access them with a simple click on the heart-shaped icon to the right of your avatar.

This section will also allow you to select the list of your choice, to add or remove favorites from it, and to share its URL with all your contacts, well… except those who have not Internet, of course.

Can I send someone a gift directly?

Yes, it is possible and it is even very simple! Simply enter the address of the person you wish to give your gift to on the payment page and tick the ‘ Send as a gift ‘ box.

Need help finding the perfect gift? Take a tour here . You will find a lot of gift ideas for your friends, your family, the neighbour’s cat… In short, all those who hold a special place in your heart.

Where is my gift?

What if you asked the sender of the gift to check the status of the order , so as not to spoil the surprise effect? All you have to do is click on the button below to find out:

• the estimated delivery date,
• tracking information (if applicable), and
• the status of the items: in production, shipped…

But if you prefer, you can consult them yourself. All you need is the order number and the email address of the person who gave you this gift.

If your gift is late, ask the sender to contact us directly as support requests can only be submitted with the email address used to place the order. 

How do I return or exchange a gift?

If there’s a sizing issue with your gift, or if you find the color isn’t flattering to your complexion or the fit isn’t showing off your perfect body enough, don’t panic, we can fix it. Or maybe your gift just doesn’t convince you  ? (If it’s because of the smell , know that it’s a result of the printing process. But promise, swear, it’s only temporary.)

In any case, simply contact the person who placed the order to ask us for an exchange or a return.

Printerval is an online marketplace, where people come together to make, sell, buy, and collect unique items. There’s no Printerval warehouse – just independent sellers selling the things they love. We make the whole process easy, helping you connect directly with makers to find something extraordinary.

Email: support@printerval.com

Phone number: +8490 344 6430

Office Address: 3rd Floor, 24T3 Thanh Xuan Complex Building, 6 Le Van Thiem Street, Thanh Xuan Trung Ward, Thanh Xuan District, Hanoi, Vietnam.

Creating your Printerval account might just be the best thing you’ve ever done (ok, we’re exaggerating a bit). In addition to being able to create your own products there, your Printerval profile gives you access to great features to discover (and treat yourself to) a whole host of independent works of art.

The only condition: to be at least 18 years old. All you have to do is choose your username (as long as no one is already using it) and register. Yes, it’s free.

After reading the Terms of Service, head to the Registration Page to get started.

You don’t need a Printerval account to view and purchase the millions of designs available. After each purchase, we will inform you by e-mail of the progress of your order.

If you’re thinking about creating a Printerval account, think no more! These are the reasons why you should click on that signup button:

• Personalized Home Page – Find new art based on what you favorited, right on your homepage.
• Favorite works – Heart the art you love for easy purchase later.
• Create lists – Organize your favorite art by groups.
• Follow artists – Get updates when they post new stuff.
• Change up your Profile – Spice up your profile with a fun avatar or a cover photo.
• Order History & Status – Track what you’ve bought today, yesterday, and right when you started.
• iOS and Android App Login – iPhone and Android users can have all their details synced when they log on to the app.
• Exclusive Promotional Content – Be the first to find out about our latest deals and new products.

You can choose the language, shipping country, and currency at the bottom of every page on the Printerval website as shown in the picture here:

After clicking on the button, please select the desired Country and Currency for your changes.

I’m afraid my poster/art print will arrive in poor condition…

Posters and art prints are delivered in rigid tubes. As for the framed prints, they are delivered in a cardboard packaging.

Are gifts delivered with an invoice?

Generally, the only invoice provided is the confirmation e-mail sent to the buyer as soon as the order is placed. But for some international shipments, customs may require an invoice to be attached to the package. 

Is there a gift wrap option on Printerval?

Unfortunately, not at the moment.

Is the packaging of products sold on Printerval recyclable?

Most packaging is made from recycled materials and can in turn be recycled/recovered.

You make yourself comfortable on your sofa, your eyes shining with emotion, your blissful smile and your heart pounding at the idea of ​​discovering the new marvels published by independent artists on Printerval and there, it’s the drama… l ‘app rows, it spins in circles, in short… it bugs. Do not sink into despair! The following solutions should put an end to this nightmare:

• Update the Printerval app ( for iOS / Android ).
• Update your device’s operating system (iOS/Android).
• Log out and log back in to your account in the app.
• Restart your device.
• Delete the app from your device and reinstall it.

There are many things that can interfere with the smooth browsing of the Printerval Marketplace, whether it’s problems with your computer, your local network, or your Internet service provider . If you’re having trouble using the site, try the following:

• Be sure to use a web browser suitable for Printerval.com.
• Refresh the page or restart your browser.
• Browse in private or incognito mode.
• Log out and then log back in on Printerval.
• Clear your browser’s cache and cookies.
• Update your browser and try again.
• Make sure you have JavaScript enabled.
• Temporarily disable any firewall and anti-virus software, then try again. If this solved your problem, add https://printerval.com/ to your software’s trusted or safe list.
• If you are using a work computer or other networked computer, consult your network administrator about any filters or settings that may affect your use of Printerval.
• Restart your device.
• Try using another device to browse Printerval.com

If you’re not using the latest version of your browser, be prepared to have your printerval jungle exploration session interrupted. To avoid such drama, we recommend using the latest version of one of the compatible browsers mentioned below.

For Windows:

For Mac:

Welcome to our platform’s Seller Ranks and Performance Standards program, designed to empower sellers and enhance the overall shopping experience for our users.

At our core, we believe in recognizing and rewarding excellence. That’s why we’ve developed a comprehensive system that evaluates seller performance based on various metrics, ensuring that the best products receive the visibility they deserve while incentivizing sellers to continually improve.

How it Works:

Our system utilizes a sophisticated algorithm that calculates a seller’s performance score. This score is determined by several factors, including:

1. Product Engagement: We track metrics such as views, purchases, and conversion rates to gauge the popularity and desirability of each product.
2. Quality and Timeliness: The timeliness and quality of product creation are also considered. Sellers who consistently deliver high-quality products in a timely manner are rewarded accordingly.

Benefits of Higher Performance:

Sellers with higher performance scores enjoy a range of benefits:

1. Enhanced Visibility: Products from top-performing sellers are prioritized in search results and recommended to users, increasing exposure and driving sales.
2. Improved Commission Rates: High-performing sellers may qualify for better commission rates, maximizing their earnings potential.
3. Access to Additional Features: Top-tier sellers may gain access to exclusive features and promotional opportunities to further boost their sales and brand presence.

Performance-Based Limitations:

To maintain fairness and quality on our platform, sellers are subject to performance-based limitations. Sellers with lower performance scores may face restrictions on product listings and design capabilities until their performance improves.

Join the Elite:

We invite all sellers to strive for excellence and join our elite community of top performers. Whether you’re a seasoned seller or just starting out, our Seller Ranks and Performance Standards program provides the framework and incentives you need to succeed.

Thank you for being part of our platform’s thriving marketplace. Together, let’s elevate the standard of online selling and shopping experiences for all.

To check your current seller score and rank in Seller Dashboard:

1. Sign in Printerval Seller Dashboard.
2. Go to Profile page.

If you’ve just signed up and aren’t able to see your recent upload on your shop page, you may need to confirm your account and set up your payment method so others can start buying your products. We need to know where to send your payments, after all!

Please note that new uploads may take up to 2 hours to appear on your shop. Also, make sure you sort your shop by “Newest” to find your newest creations faster.

Planning on becoming an independent artist on the Printerval marketplace? Well, look no further, click here for more information

As an artist, all you need to do is set up shop and upload your designs. A global network of 3rd-party printers and shippers will make sure that orders are made and sent right to your buyers’ doorsteps.

Once you’ve set up your profile, you can now start adding work to your portfolio. Please note that your work will not appear in your portfolio or shop until you complete your account setup.

Simply click on your avatar and select “Add New Work”.

We usually recommend high-resolution JPEG, PNG, or GIF files with a minimum of 1000px resolution and maximize of 5MB.

Search is how most shoppers find items on Printerval. To make sure that your items are highly relevant, optimize your listings for Printerval search. Read through this article to learn tips for optimizing your listings for Printerval search.

How Printerval search works

When someone searches for an item on Printerval.com, Printerval’s search algorithm looks for the most relevant matches. You control the most important factors in Printerval search placement when you create listings in your shop. 

How to optimize your listings for search

To optimize for Printerval search, you can improve key factors for your listings. The top factors that determine which items appear in Printerval search and the order in which they’re displayed in a shopper’s search results are:

Tag and title relevancy

Item attribute relevancy

Listing quality

Customer & market experience

Tag and title relevancy

Every listing has a title. It’s the text that appears above the listing image on the listing page, in your shop, and in search results. Use your title to tell shoppers what your item is in a few words.

A tag is a word or short phrase that describes your item. Printerval matches listing tags with shoppers’ searches to find relevant results. A single tag can be a short descriptive phrase (for example: “silver earrings”). 

Tips for optimizing titles and tags

Use all 13 available tags for each of your listings.

Exact phrase matches are stronger than matches on individual words. For example, a search for “banana backpack” would return all items with the words “banana” and “backpack” in the tags or title, but items with the exact search phrase “banana backpack” in the title would be considered a closer match.

If a word or phrase in a buyer’s search appears in both the title and tags of a listing, the search algorithm considers that listing more relevant than a listing with that word or phrase in the tags or title alone.

Words at the beginning of titles are considered more important than words at the end.

To add or update your tags and titles

On Printerval.com click Shop Manager.

Click Listings.

Search for the item you’d like to edit. Use the Listing status filter to see more of your listings if needed.

Select the boxes for the items you’d like to edit. 

Click Editing options.

Click Edit titles or Edit tags.

Use the dropdown to decide exactly what to change. 

Add your change to the text bar.  

Click Apply.

Item attribute relevancy

Adding attributes about your items to the Listing details section helps buyers find your items in search results. Specificity is important for the Printerval search algorithm to identify your products. When adding attributes, first choose the kind of item you’re listing (handmade, vintage, or craft supply) and its categories. You’ll then see the option to add attributes based on the category you select. 

Tips for optimizing attribute relevancy

Try to use the most relevant attributes available to you. 

Select as many accurate attributes as each item has available.

Remember, shoppers search by different attributes. For example some may search by color, size, occasion, etc. 

To update the attributes of your items

On Printerval.com, click Shop Manager.

Click Listings.

Select a listing.

Choose the attributes for that listing in the Listing details section.

Click Publish.

Listing quality

Printerval’s search algorithm also considers how well individual items tend to do in search based on how likely customers are to interact with a listing or buy a product. We call this “listing quality.” 

Listing quality is impacted by things like the product thumbnail photo, clear titles, and how shoppers interact with a listing. If a shopper clicks, favorites, or purchases an item after they’ve seen it in search results, that action contributes to the listing’s quality score.

If you just opened your shop, your  listings will have a neutral quality score, which has no impact on placement.

Tips to optimize listing quality

List your items with clear item photographs that invite a closer look.

Make sure titles are easy to read and clearly describe your product. 

Encourage shopper interaction by experimenting with different tags, updating product photos, and posting on social media. 

Customer & market experience on Printerval

We want buyers to have a great experience when they purchase from a seller on Printerval. Because of this, we consider a shop’s record of customer service and whether it’s in good standing according to Printerval’s policies.

Tips to optimize customer experience

Complete your shipping profiles to represent processing times to your buyers accurately. Be sure to complete your orders to help buyers know when to expect their items.

Make sure your About section is complete. 

Fill out your shop policies and use the template to give buyers helpful information about your shop.

Take steps to communicate with past buyers and swiftly resolve open cases.

First, you will want to double-check that your profile and account details are all set. Your cover photo and shop page will not display anything until these two steps are completed.

Once you have uploaded your cover photo, it might take a few minutes to appear on your shop page.

To access your shop page, you can click on your avatar at the top-right-hand side of the page and then on your username.

Ready to start selling your amazing artwork on the Printerval marketplace? All you need to do is complete the steps on your Artist Dashboard:

1. Get paid
2. Create products
3. Set up shop

Heads up, it may take up to 5 business days for your shop to be visible to the public once your account is set up. But, not to worry, you can use that time to add more designs to your shop or perfect your profile!

If you’re over 16 and want to share your art with your customers worldwide (and have responsibly combed over our User Agreement), you can get started by picking a username and signing up for free.

Already have a Shopper Account?
You can use the same account you shop with for your Artist Account! Some of these steps may already be completed, but it’s always a good idea to check that your info is still correct.

*Note: Please do not insert the URL links into the shop description or shop name.

Before you can make your artwork available for sale, you’ll need to confirm your email address.

After creating your account, you’ll receive an email with a link. Click on it and your email address will be confirmed. If you haven’t received your confirmation email, be sure to check your spam folder!

If the confirmation link you received from us has expired, head over to your payment details and hit that “Resend Confirmation” button once more.

If nothing helps and you still have trouble receiving the confirmation mail, please contact us.

You can check the ‘Order Status’ column in your Sales History. Each confirmed sale will say ‘To Be Paid’ or ‘Paid’.

Creating an account and setting up a shop on the Printerval marketplace is free of charge. All you need to do is sign up and then confirm your account.

The total order amount may not align with the revenue due to the fact that only orders marked as “completed” are included in the revenue calculation. It’s important to note that orders are considered for revenue calculation only when they reach the “completed” status. This revenue calculation process occurs daily at 10 a.m.

If you’re eligible to receive a payment and have met the Payment Threshold, the process starts at the beginning of each month, and the payment should land in your account by the 15th. 

If the normal pay date falls on Sunday, we will pay on the following Monday.

Things that can impact getting paid on time:

• If your Paypal account is unverified, you’ll need to claim your payment manually.
• If your orders haven’t shipped by the end of the previous month, they will be included in the following month’s pay cycle unless they’re canceled before shipping.
• You will not be paid for orders that are canceled before shipping. 
• Ensure that if you’re updating your payment details, it is done before the end of the month.
• Your Printerval Standard account fee was applied and your final monthly earnings didn’t reach the payment threshold. 

It sometimes happens, especially during peaks of activity (one thinks in particular of the Christmas shopping period), that the manufacture of products takes a little delay. However, your sales remain awaiting payment until they have been sent to customers. 

Once shipped, these orders will be marked as “To be paid” in your sales history, until the corresponding earnings are paid, which is the next payment cycle . After which, their status will show “Paid”.

Currently, there is no system in place for independent artists to donate their own sales through the Printerval marketplace.

If you would like to donate the sales from a specific product or design, we suggest that you monitor your sales and payment history pages. This way, you can make a considerate donation to a charity of your choice.

For privacy reasons we cannot disclose any personal information about the customers. However, If you’d like to send a message to your buyers every time you sell, you can do so here.

If you’re logged in to your account, you will only pay the absolute base price for your own product. This means we are not charging you a margin for the sale, as you would be paying yourself a margin only to receive it as a payment once you meet our pay threshold. So we thought it best to let you keep the margin instead.

Self-purchases will not show up in your sales history and you will not receive any sales or notifications via email for those transactions.

If you’d like to register a margin for the sale, please make sure you are logged out of your Printerval account when making purchases.

The clock keeps ticking and you’re yet to receive your payment? There are three main reasons why this might be happening to you. Let’s rule them out! 

1. Your payment is on the way! Payments start being processed at the beginning of each month, but the process takes time. You should see the payment in your account by the 15th.
2. You haven’t reached the Payment Threshold. The Payment Threshold requires independent artists to reach at least $20 (£20 or €20) in earnings to be able to receive their payment. 
3. Your PayPal account is not verified. A verification step is included to ensure that all payments via PayPal are legitimate.
4. The order has not shipped, or the shipping date of the product you sold is not within the pay cycle. It might happen that you make the sale within the pay cycle, but the product shipped after the pay cycle ended. As the sales of a product are not made payable until it ships, those earnings will then account for the following pay cycle. 
5. Your account was suspended. 

If you’ve reached the Payment Threshold, your PayPal account is verified, your account is in good standing, and you haven’t received your payment yet, please get in touch, and we’ll be more than happy to investigate!

What promotions are offered on Printerval?

Coupon codes – Coupon codes are the codes you can find in promotional emails from Printerval, as well as on the Printerval website banner, at the top of the page, and on social media (Facebook/Twitter/Instagram). They are only valid for a limited time.

Discount for bulk orders – This discount is only for bulk orders that reach a certain amount. Please check here for further information

Digital gift vouchers – These vouchers come in the form of a code that can be used several times until the amount that you freely set is exhausted, with no time limit.

Klarna FAQs

Klarna, what is it?

Klarna is a payment service that makes it easier for you to buy what you want or need. More than 100 million users and 200,000 online stores around the world have already adopted it.

How do I pay with Klarna?

Pay now: Pay directly by credit/debit card or via your bank account to keep control over your purchases. It’s fast, secure, easy and smooth.

Pay later: The “Pay later” option is a credit solution that allows you to pay within 14, 21 or 30 days after your purchase (depending on what is possible in your country), without interest or fees. You can select it on the Klarna app or the Klarna website when paying by credit card or debit card. When your order has been confirmed, Klarna will send you an e-mail with details of all the relevant information. The Klarna app also allows you to view payments already made and those to come.

Several times: The “Payment in installments” option is a credit solution that allows you to spread the payment of a purchase over several installments of the same value. Klarna will automatically charge the amounts to the debit or credit card you entered during your purchase, taking the stress out of missing a deadline.

Who can use Klarna?

To use the credit options offered by Klarna, you must be at least 18 years old and a resident of the country where you are located. Note that when you choose Klarna, the information you provided and your financial status are verified.

Can I pay for several successive orders with Klarna?

Yes, absolutely! If you see the “Klarna” option displayed during checkout, this payment method is available. Moreover, each time you choose it, Klarna will check if it will be possible for you to reuse this service for other orders.

What options are available on Klarna and in which countries?

The services offered by Klarna vary depending on your country. In all cases, the options available to you will be displayed when paying for your order.
Note: Funding options through Klarna are not currently available on Printerval.

On Printerval, payment via Klarna is only available for the following countries: Australia, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, United States and United Kingdom.

What criteria does Klarna use to verify that I am eligible?

Klarna takes various factors into account, such as the amount of the purchase or the payment history. If you are 18 or older, you will put the odds in your favor by providing your full name and exact address, as well as having it delivered to the same address as the billing address. In addition, each order is evaluated individually: it is not because you have already paid once with Klarna that authorization will be given to you for each purchase, and conversely, a refusal does not mean that your next purchases will be systematically refused.

What information do I need to provide Klarna for my payment?

If you want to pay for your order via Klarna, you will need to provide your phone number, email address, current billing address and credit/debit card bank details. In the event that Klarna needs to contact you urgently, Klarna will use the telephone number provided by you. For everything else, Klarna will contact you by email.

Will Klarna check my creditworthiness?

If you pay with Klarna, Klarna will perform a credit check. In other words, Klarna will check certain information in your credit file to ensure your creditworthiness and will rely on it to validate or not your purchase.

Can I pay before my due date?

Absolutely ! To do this, log in to your account on the Klarna app or on Klarna.com .

I have other questions regarding payments. Who should I contact ?

Go to the Klarna application or to the section dedicated to customer service on the website, where you will find an FAQ as well as various means of contacting Klarna (chat, telephone).

I requested a refund. How will I get reimbursed?

You will get your refund on the debit or credit card used during your purchase.

I received a confirmation, but not my order yet.

If you have not received your order, please contact Printerval to verify the status of your order and delivery. Alternatively, you can also contact Klarna Customer Service and request that they extend your payment due date or put your purchase on hold in the Klarna app until your order arrives.

What are your payment methods?

Note: All of your online transactions must be associated with a billing address. Make sure that the billing address mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use this form of payment. Please check further information about the Buy Now Pay Later transaction here.  

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

Do you accept cash on delivery?

At this time, we do not support cash on delivery (COD) or bank transfer payments. If you do not have a bank card, please note that you can pay for your purchases via PayPal or by SOFORT transfer (check availability in your country), these payment methods only requiring your bank details.

How long will it take for me to get my refund?

Depending on your bank’s processing time, a refund may take 5-10 business days to appear on your bank statement.

Unless it is done shortly after the order has been placed  ! In this case, we will simply reverse the payment for the order before it is debited from your account and the transaction will not appear on your account statement.

We will send you a confirmation email as soon as we have canceled and refunded your order. And if your order was paid for via PayPal, you will also receive an email from them confirming that the refund has been issued.

Is it possible to use several payment methods for the same purchase?

You should use one method for the same purchase.

Why didn’t I receive a confirmation email?

Placed an order, or at least you thought you did, because you never received an order confirmation email  ?

Start by checking the following: 

• Could the email have been sent to another address? Confirmation emails are sent to the address used to place the order. In the event of payment by PayPal , our system uses the e-mail address and the delivery address associated with the PayPal account to confirm the order.
• Have you looked carefully in the spam or junk mail folder of your e-mail box?
• Go to the Orders section of your account to see if the order has been placed.

Before contacting us, make sure you have the information listed below ready. If, after all the recommended checks, you still cannot get your hands on your order confirmation email , please contact our customer service, who will be happy to help you.

• Order number
• Recipient’s full name
• Email address entered on the payment page (or associated with your PayPal account , if this is the payment method used)
• Delivery address

Error message at checkout

You were quietly placing your order when, all of a sudden, the message “ An error has occurred ” came to spoil the party?

Start by checking the following: 

Your browser or application may also be blocking the transaction. See our related articles ( website) to learn how to fix this issue.

If the error message persists despite all these checks, it is certainly a problem related to your bank. Contact her for help.

You can also retry the transaction with any of the other supported payment methods.

Why was the amount of my order debited twice?

During an online purchase, your bank or the issuing body of your credit card must validate the payment. The amount of the order is then blocked while the transaction is processed or until the payment authorization expires. Thus, even in the event of refusal of payment, it is possible that this sum still appears as blocked on your account (it depends on your bank).

Rest assured, this amount is not debited.

If the sum appears to be blocked for longer than expected, please contact your bank directly.

American Express

For 5-10 days, American Express (AMEX) cardholders may notice a purchase on their statement with two amounts, one showing as pending and one as confirmed. Once this period has passed, the pending amount should disappear. If you have any problems, please contact American Express Support directly.

Why is my payment still pending?

During an online purchase, your bank or the issuing body of your credit card must validate the payment. The amount of the order is then blocked while the transaction is processed or until the payment authorization expires. Thus, even in the event of refusal of payment, it is possible that this sum still appears as blocked on your account (it depends on your bank).

Rest assured, this amount is not debited.

If the sum appears to be blocked for longer than expected, please contact your bank directly.

American Express

For 5-10 days, American Express (AMEX) cardholders may notice a purchase on their statement with two amounts, one showing as pending and one as confirmed. Once this period has passed, the pending amount should disappear. If you have any problems, please contact American Express Support directly.

I can’t pay. For what ?

Having trouble placing your order? Here are some of the recurring problems that can occur at the time of payment:

• The information entered is incorrect or incomplete . The fields to be confirmed will then appear in red.
• The billing address must be the one registered with your bank , regardless of the delivery address of your order.
• Your credit card information must be entered without spaces. Only VISA, MasterCard and AMEX cards are accepted.

PayPal

If you are having difficulty paying through PayPal, please contact PayPal customer service directly.

If the payment issue persists, check out this article to learn more about other payment methods available on the Printerval Marketplace.

I can’t pay with Afterpay/Clearpay. For what?

If you have any problems while paying with Afterpay/Clearpay, please contact their customer service. Please note that Afterpay/Clearpay is only available in the US, UK, Canada and Australia .

You can also retry the operation with other payment methods.

Why the hell was my prepaid card declined?

Prepaid Gift Cards must be registered or activated online prior to purchase. Without this step, the transaction will fail and charges may be incurred. To register or activate your card, follow the instructions on the back of the card or contact the appropriate assistance service ( Visa , MasterCard , American Express ).

Want to know where your order is? Click here to find out:

• The estimated delivery date
• Tracking information (if applicable)
• The status of your items: in production, shipped…

Can I track my order?
We work with a global network of shipping services (UPS, FedEx, DHL) as well as local postal services (USPS) to ensure your order gets to you as quickly as possible.

If your order was sent via a trackable service, this information will be included in your order history as well as in our shipping confirmation email.

Once your order has been submitted, you may cancel or make changes on your order within 4 hours of placing by going to “Contact Us” and creating a ticket, or reaching our customer support here. When it is more than 4 hours after placing an order, Printerval refuses to support order cancellation or order modification requests.

It is the customer’s responsibility to ensure the product delivery address is correct. Printerval takes no responsibility for any product a customer does not receive because of errors in the delivery address given to us.

Can I change the address of my order?

To change the address, you must contact customer service within 4 hours of placing the order to provide the order information and a valid address.

Contact us:

Email address: support@printerval.com

Open new ticket here

Want to know where your order is? Click here to find out:

• the estimated delivery date,
• tracking information (if applicable)
• the status of the items: in production, shipped…

Please note that the estimated delivery date takes into account both the manufacturing time of the items and the shipping time.

What if my order is late?

Estimated delivery times take into account both the manufacturing time of the items and the shipping time. Despite our efforts to best estimate the delivery date of your order, sometimes printing or shipping takes longer than expected.

If you don’t receive your order on the announced date, don’t panic! It is quite possible that it is on the way and will reach you in the days to come. If it is too late, contact us and we will do the necessary.

Once shipped, an order cannot be canceled. You must request an exchange if you have chosen the wrong size, color, or type of item, or a return if you no longer want your order or if it no longer suits you.

If you placed your order less than 4 hours before modifying the delivery address, the modification will be immediately taken into account . Otherwise, the address change request will be forwarded to our customer service department, who will make every effort to ensure that the print service providers can process it before the order is dispatched.

Email address: support@printerval.com

Open new ticket here

If you mistakenly ordered a Kawaii tank top for your grandmother or an XXL t-shirt for your baby, don’t panic. We can replace your order or send you a voucher in the following cases:

• you made the wrong color / size / cut when buying a garment,
• you chose the wrong type when purchasing.

There is no need to return your order to us at this stage. Just have your email address and order number ready, then send a request here

Then, all you have to do is wait a little bit before you receive our confirmation email.

Redeem a gift
Your mum gave you a pair of cute leggings, but she got the wrong size (we are all still children in the eyes of our mums). No problem! All you need is your order number and Môman’s email address (or the person who gave you this gift).

If you don’t have this information, contact the person who gave you your Printerval gift. We will not be able to proceed with the return or exchange before having received these two pieces of information.

Every item sold on the Printerval Marketplace is printed on demand, just for you. You do, however, have 30 days from the date of delivery to return items.

If you wish to exchange an item for a size, style, or color issue, you can have it replaced with another item or exchange it for a Printerval voucher of the same value. 

Take a look at the Return & Exchange Policy to learn more.

*Please kindly note, for all orders shipped outside the US, we will support all defective or unwanted orders within 60 days from the date of delivery.

Your purchase does not really convince you? (If it’s because of the vinegar smell , know that it’s a result of the printing process. But I swear, it’s only temporary.) If it’s a size, style or of color, see the exchanges article.

And if the problem is elsewhere, contact us. We will do our best to make you smile.

Important information:

• You will be asked to provide photos of the affected item so that we can report the problem to the print service provider responsible for your order.
• To learn more about the Returned Items Policy, please see the Terms of Service.
• Consult the refund policy to verify that your request is admissible.

Although rare, sometimes supply issues prevent third-party printers from printing the designs ordered on the products they typically use. They then print them on equivalent substitute products. Rest assured, these products meet the same quality standards as all clothing sold by artists on Printerval.

But if your order does not give you complete satisfaction, you can return it, please click here for more information.

Most of the basic t-shirts offered for sale by the artists on the Printerval marketplace are cotton. There are a few exceptions to this (like the tri-blend tees), but that can be clarified in the ‘Style Information’ tab when you toggle between styles.

It’s also important to note that all of the full-bleed garments (graphic t-shirt, sleeveless top, etc.) are constructed from a polyester blend, which allows for the embedded and flowy sublimation prints.

Certainly! When it comes to printing on T-shirts, it is indeed possible to have designs or graphics printed on both the front and back of the shirt. Please open a ticket to get in touch with our team and request double-sided printing. They will guide you through the process and provide you with all the necessary information to bring your design to life on both sides of the shirt. We look forward to assisting you with your custom T-shirt printing needs!

We recommend that you wash all of your garments in cold water (max 40C or 105F); Non-chlorine: bleach as needed; Tumble dry: medium; Do not iron; Do not dry-clean. Not only is this great for the environment, but it will ensure the longevity of your prints, no matter what type of product you’ve purchased.

Yes! You can select your preferred print placement (front or back). You’ll find it underneath the size options on the right-hand side of the work page.

You have the option to select your preferred print placement (front or back) for the 2D-printed items and you can choose your preference underneath the size options on the right-hand side of the work page.

Upon arrival, you may find your t-shirt comes with something a little extra. Extra residue and any strange odors are caused by the process used to print the design. Washing your new tee in cold water and hanging it to dry should do the trick.

Each item offered on sale by artists on the Printerval marketplace is printed by 3rd-party fulfillers especially for you once you place an order.

How do they do it? Read on to find out!

T-SHIRTS
Basic apparel is made using direct-to-garment printing. This process involves applying a pre-treatment before loading the garment into a printer. The pre-treatment ensures the prints sink into the fibers of the textile, making them much more long-wearing than traditional ‘transfer’ prints, which just sit on top.

GRAPHIC T-SHIRTS
The full-bleed range, which includes products like graphic t-shirts, leggings,… are created using a different technique called sublimation printing.

Under the heat, these inks turn into gas and combine with polyester textiles. Since the ink becomes part of the structure of the material, the images on the fabric won’t fade or crack, even after many washes.

Yes! The range of cases (including wallets) keeps your device safe and still gives you full access to your camera, power button, & charging port.

Our shower curtains do not include hanging hooks or a liner.

From throw blankets to duvet covers, to comforters, you can find products on the Printerval marketplace to make your bedding as unique and stylish as you. Each item can have whichever independent artist design you decide, but what are the differences between them?

Throw Blankets:
Throw blankets are lightweight 100% polyester fleece blankets perfect for throwing on top of your bed, folding on the end of your bed, or snuggling under while reading a book on your couch.

Duvet covers:
Duvet covers are a case for a duvet insert that can be easily washed and changed to swap out the style of your bedding. Think of it like a pillowcase where the duvet insert is like a pillow. Duvet inserts aren’t offered on Printerval but you can find examples with a variety of thickness and warmth here.

Comforters:
Comforters are thick fluffy blankets that sit on top of your sheets. It will have the design of your choosing and is filled with synthetic fibers to add warmth. Printerval comforters are machine washable.

Masks come in multiple sizes. When looking for the perfect mask size, there are three styles you can choose from on the Printerval marketplace: fitted (regular and small), flat adjustable, and kids (small and extra small).

Fitted and Flat Masks are not for use by children under age 13. They should also not be placed on young children under 3 years of age, or anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise unable to remove the cover without assistance.

• Fitted masks are made of 1 outer printed layer of soft brushed polyester and 2 inner layers of 100% cotton in white color for that premium finish. The ear straps and fit are adjustable using the beads and it comes with a nose wire for a glass-friendly snug fit. There is no pocket between the layers.
  
• Flat masks (Adjustable – 13+ Years) are made of two layers of soft brushed polyester with the print on the outside layer, and two elastic straps that fit over the ears. There is no pocket between the layers and the straps can be adjusted using the beads.
  
• Kids Masks are made of two layers of soft brushed polyester with the print on the outside layer and two elastic straps that fit over the ears. There is no pocket between the layers and the straps are not adjustable.

Masks should be machine-washed after every use in hot water and tumble dry.

Many governments are recommending wearing cloth face coverings in public settings where social distancing may be difficult (e.g., grocery stores, pharmacies). These masks are not for use in medical settings, such as hospitals or clinics. Please check with your local authorities on what is required or recommended.

The different types of masks are printed and shipped from different 3rd-party fulfillers all over the world and therefore may arrive in separate packages depending on your shipping address.

Available on the Printerval marketplace, you’ll find matte, glossy, and transparent stickers, which are the perfect way to add color and personality to your water bottle, laptop, notebook, car, or even neighbor’s dog. (Printerval does not condone adhering stickers to beloved pets, yours or otherwise).

They are kiss-cut and fully removable vinyl stickers. They are available in a variety of sizes and are vegan-friendly, super durable, and water-resistant!

Stickers are water-resistant so they can be used on products that get wet occasionally such as drink bottles, bumpers, cars, helmets, skateboards, and windows.

The stickers offered on the Printerval marketplace are a great way to personalize water bottles or Hydro flasks. They are made from a high-quality, durable vinyl material that is tough and scratch-resistant so they’re suitable for drink bottles. You can choose from white or transparent stickers, in lots of different sizes, for all your decorating needs.

Kiss-cutting means the edge of each sticker is cut by a sharp metal die or laser but the cut does not penetrate the sticker’s backing so they arrive on a small sheet and the sticker can be easily pulled off.

Glossy, matte and transparent stickers are super durable and long-lasting. They’re made from a removable scuff-resistant vinyl that makes them perfect to use on phone cases, laptops, journals, guitars, refrigerators, walls, computers, or whatever needs a dose of originality.

The only real danger to your sticker designs is nail polish remover or bug spray. Unless they are mercilessly attacked by the zombie nail polish remover army or alternatively armed with fly spray, they’ll be fine.

We don’t suggest putting these stickers through the dishwasher as this can interfere with sticker adhesion. Please use a damp cloth or hand wash products with stickers, for maximum longevity.

Stickers are available in different sizes. To determine the size of a specific sticker design, simply click on the desired sticker and then select the “Size” box. In the dropdown list, you will find the dimensions option for each sticker. Please note that the available sticker sizes for each design are determined by the size uploaded by the artist.

Stickers are made from a tough vinyl material that is designed to be long-lasting so they stay adhered over time.

However, when you’re ready, Matte, Glossy, and Transparent stickers are removable so you’ll find they are easy to peel off and won’t leave sticky residue behind.

Vinyl stickers are water-resistant, not waterproof. All sticker styles have the same level of water resistance.

For best results, apply your sticker to a clean, dry, and flat surface. Avoid harsh weather conditions (direct sunlight, rain, snow, etc.) to extend the life of your awesome sticker designs.

Does the print wrap around the sides of the canvas?

For our canvases, the print will only extend 5 mm over the sides of the frame. The rest of the area will be left white.

Posters and art prints are delivered in rigid tubes. As for the framed prints, they are delivered in a cardboard packaging.

Unfortunately, the “gift wrap” option is not available at this time.

Generally, the only invoice provided is the confirmation e-mail sent to the buyer as soon as the order is placed. But for some international shipments, customs may require an invoice to be attached to the package. 

Most packaging is made from recycled materials and can in turn be recycled/recovered.

If you were asked to pay customs duties to collect your order, request a refund by following these steps:

1. We invite you to pay the requested amount, if possible.
2. Then take a photo of the receipt, clearly showing the amount displayed and payment confirmation.
3. Submit a form (using the button below), along with the receipt photo and order number.
4. Our customer service will reimburse the additional costs as soon as possible and will confirm it to you by e-mail.

Customs rules can change frequently and depending on the country, causing delays and sometimes additional costs to be borne by the recipient. Despite strict adherence to international shipping standards, additional customs duties may apply, as well as merchandise bans or confiscations by receiving countries.

For orders placed from the United States, Canada or Australia, most items are printed by local third-party printers and therefore are not subject to any customs fees. However, following the withdrawal of the United Kingdom from the European Union (Brexit), new customs charges may apply to certain items ordered in Europe and printed and shipped from the United Kingdom.

You found great gifts and placed an order knowing that the hardest part was over. Except here you go, you can’t help but stress about them not being delivered on time, and we understand you. It is also to avoid unpleasant surprises that the estimated delivery dates are calculated with the greatest care, taking into account the manufacturing time of the items and the shipping time.

Manufacturing times may be longer at this time of year, but the estimated delivery date will take this into account. 

Please note, however, that the delivery dates given are estimates only. Sometimes orders are delivered a little later than announced, including during the holiday season. 

For orders with tracking, please note that your tracking number is sent to you by e-mail as soon as the shipping label is created by the third-party printer, and that the corresponding information is transmitted to the carrier. Generally, tracking becomes available on the day of pickup, but sometimes carriers face limitations and therefore delays, hence your tracking may not be available immediately. Either way, don’t panic! Your order is on its way and will soon be in your hands.

All orders placed to independent artists through the Printerval Marketplace are printed and shipped on demand by independent third parties. Shipping costs therefore vary according to several factors:

• The type of shipment (standard or premium).
• The place of dispatch and the delivery address of your order.
• The type of packaging used for each item in your order.
• What’s more, orders containing multiple items are sometimes printed in different locations, which increases shipping costs.
• The number of items ordered.
• Large orders take longer to print, which may delay delivery. But rest assured, a message will be sent to you if this happens.

Here‘s how to estimate shipping costs and delivery date before placing your order:

Orders placed are supported by a worldwide network of shipping services (UPS, FedEx, DHL), as well as local postal services, which ensure that they are delivered to their recipients as quickly as possible. Some carriers allow you to track the delivery of your packages online.

Printerval relies on a worldwide network of independent printing and shipping service providers and ensures that every order is produced close to customers . It is therefore the delivery address that determines the choice of service providers, but also the type of product you order, because each service provider specializes in the printing of specific products.

If you order different types of products, it is therefore possible that your order is supported by several printers . It will then be sent to you in several packages, potentially from several countries and on different dates . But as a general rule , most independent printers are in the same region as the delivery address.

Do you need your new t-shirt urgently? We suggest that you opt for premium shipping before proceeding to payment.

Although express delivery is a little more expensive, you are sure to receive your order faster.

Orders you place through the Printerval Marketplace can be shipped to most countries around the world through the international network of third-party printers we can rely on. When you place an order, each item purchased is manufactured by the service provider closest to the delivery address.

You can have your order shipped to PO boxes and military APO/ FPO.

Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.

*Only available for POX box or Military APO/FPO within US. 

Welcome to our platform’s Seller Ranks and Performance Standards program, designed to empower sellers and enhance the overall shopping experience for our users.

At our core, we believe in recognizing and rewarding excellence. That’s why we’ve developed a comprehensive system that evaluates seller performance based on various metrics, ensuring that the best products receive the visibility they deserve while incentivizing sellers to continually improve.

How it Works:

Our system utilizes a sophisticated algorithm that calculates a seller’s performance score. This score is determined by several factors, including:

1. Product Engagement: We track metrics such as views, purchases, and conversion rates to gauge the popularity and desirability of each product.
2. Quality and Timeliness: The timeliness and quality of product creation are also considered. Sellers who consistently deliver high-quality products in a timely manner are rewarded accordingly.

Benefits of Higher Performance:

Sellers with higher performance scores enjoy a range of benefits:

1. Enhanced Visibility: Products from top-performing sellers are prioritized in search results and recommended to users, increasing exposure and driving sales.
2. Improved Commission Rates: High-performing sellers may qualify for better commission rates, maximizing their earnings potential.
3. Access to Additional Features: Top-tier sellers may gain access to exclusive features and promotional opportunities to further boost their sales and brand presence.

Performance-Based Limitations:

To maintain fairness and quality on our platform, sellers are subject to performance-based limitations. Sellers with lower performance scores may face restrictions on product listings and design capabilities until their performance improves.

Join the Elite:

We invite all sellers to strive for excellence and join our elite community of top performers. Whether you’re a seasoned seller or just starting out, our Seller Ranks and Performance Standards program provides the framework and incentives you need to succeed.

Thank you for being part of our platform’s thriving marketplace. Together, let’s elevate the standard of online selling and shopping experiences for all.

To check your current seller score and rank in Seller Dashboard:

1. Sign in Printerval Seller Dashboard.
2. Go to Profile page.

If you’ve just signed up and aren’t able to see your recent upload on your shop page, you may need to confirm your account and set up your payment method so others can start buying your products. We need to know where to send your payments, after all!

Please note that new uploads may take up to 2 hours to appear on your shop. Also, make sure you sort your shop by “Newest” to find your newest creations faster.

Planning on becoming an independent artist on the Printerval marketplace? Well, look no further, click here for more information

As an artist, all you need to do is set up shop and upload your designs. A global network of 3rd-party printers and shippers will make sure that orders are made and sent right to your buyers’ doorsteps.

Once you’ve set up your profile, you can now start adding work to your portfolio. Please note that your work will not appear in your portfolio or shop until you complete your account setup.

Simply click on your avatar and select “Add New Work”.

We usually recommend high-resolution JPEG, PNG, or GIF files with a minimum of 1000px resolution and maximize of 5MB.

Search is how most shoppers find items on Printerval. To make sure that your items are highly relevant, optimize your listings for Printerval search. Read through this article to learn tips for optimizing your listings for Printerval search.

How Printerval search works

When someone searches for an item on Printerval.com, Printerval’s search algorithm looks for the most relevant matches. You control the most important factors in Printerval search placement when you create listings in your shop. 

How to optimize your listings for search

To optimize for Printerval search, you can improve key factors for your listings. The top factors that determine which items appear in Printerval search and the order in which they’re displayed in a shopper’s search results are:

Tag and title relevancy

Item attribute relevancy

Listing quality

Customer & market experience

Tag and title relevancy

Every listing has a title. It’s the text that appears above the listing image on the listing page, in your shop, and in search results. Use your title to tell shoppers what your item is in a few words.

A tag is a word or short phrase that describes your item. Printerval matches listing tags with shoppers’ searches to find relevant results. A single tag can be a short descriptive phrase (for example: “silver earrings”). 

Tips for optimizing titles and tags

Use all 13 available tags for each of your listings.

Exact phrase matches are stronger than matches on individual words. For example, a search for “banana backpack” would return all items with the words “banana” and “backpack” in the tags or title, but items with the exact search phrase “banana backpack” in the title would be considered a closer match.

If a word or phrase in a buyer’s search appears in both the title and tags of a listing, the search algorithm considers that listing more relevant than a listing with that word or phrase in the tags or title alone.

Words at the beginning of titles are considered more important than words at the end.

To add or update your tags and titles

On Printerval.com click Shop Manager.

Click Listings.

Search for the item you’d like to edit. Use the Listing status filter to see more of your listings if needed.

Select the boxes for the items you’d like to edit. 

Click Editing options.

Click Edit titles or Edit tags.

Use the dropdown to decide exactly what to change. 

Add your change to the text bar.  

Click Apply.

Item attribute relevancy

Adding attributes about your items to the Listing details section helps buyers find your items in search results. Specificity is important for the Printerval search algorithm to identify your products. When adding attributes, first choose the kind of item you’re listing (handmade, vintage, or craft supply) and its categories. You’ll then see the option to add attributes based on the category you select. 

Tips for optimizing attribute relevancy

Try to use the most relevant attributes available to you. 

Select as many accurate attributes as each item has available.

Remember, shoppers search by different attributes. For example some may search by color, size, occasion, etc. 

To update the attributes of your items

On Printerval.com, click Shop Manager.

Click Listings.

Select a listing.

Choose the attributes for that listing in the Listing details section.

Click Publish.

Listing quality

Printerval’s search algorithm also considers how well individual items tend to do in search based on how likely customers are to interact with a listing or buy a product. We call this “listing quality.” 

Listing quality is impacted by things like the product thumbnail photo, clear titles, and how shoppers interact with a listing. If a shopper clicks, favorites, or purchases an item after they’ve seen it in search results, that action contributes to the listing’s quality score.

If you just opened your shop, your  listings will have a neutral quality score, which has no impact on placement.

Tips to optimize listing quality

List your items with clear item photographs that invite a closer look.

Make sure titles are easy to read and clearly describe your product. 

Encourage shopper interaction by experimenting with different tags, updating product photos, and posting on social media. 

Customer & market experience on Printerval

We want buyers to have a great experience when they purchase from a seller on Printerval. Because of this, we consider a shop’s record of customer service and whether it’s in good standing according to Printerval’s policies.

Tips to optimize customer experience

Complete your shipping profiles to represent processing times to your buyers accurately. Be sure to complete your orders to help buyers know when to expect their items.

Make sure your About section is complete. 

Fill out your shop policies and use the template to give buyers helpful information about your shop.

Take steps to communicate with past buyers and swiftly resolve open cases.

First, you will want to double-check that your profile and account details are all set. Your cover photo and shop page will not display anything until these two steps are completed.

Once you have uploaded your cover photo, it might take a few minutes to appear on your shop page.

To access your shop page, you can click on your avatar at the top-right-hand side of the page and then on your username.

Ready to start selling your amazing artwork on the Printerval marketplace? All you need to do is complete the steps on your Artist Dashboard:

1. Get paid
2. Create products
3. Set up shop

Heads up, it may take up to 5 business days for your shop to be visible to the public once your account is set up. But, not to worry, you can use that time to add more designs to your shop or perfect your profile!

If you’re over 16 and want to share your art with your customers worldwide (and have responsibly combed over our User Agreement), you can get started by picking a username and signing up for free.

Already have a Shopper Account?
You can use the same account you shop with for your Artist Account! Some of these steps may already be completed, but it’s always a good idea to check that your info is still correct.

*Note: Please do not insert the URL links into the shop description or shop name.

Before you can make your artwork available for sale, you’ll need to confirm your email address.

After creating your account, you’ll receive an email with a link. Click on it and your email address will be confirmed. If you haven’t received your confirmation email, be sure to check your spam folder!

If the confirmation link you received from us has expired, head over to your payment details and hit that “Resend Confirmation” button once more.

If nothing helps and you still have trouble receiving the confirmation mail, please contact us.

You can check the ‘Order Status’ column in your Sales History. Each confirmed sale will say ‘To Be Paid’ or ‘Paid’.

Creating an account and setting up a shop on the Printerval marketplace is free of charge. All you need to do is sign up and then confirm your account.

The total order amount may not align with the revenue due to the fact that only orders marked as “completed” are included in the revenue calculation. It’s important to note that orders are considered for revenue calculation only when they reach the “completed” status. This revenue calculation process occurs daily at 10 a.m.

If you’re eligible to receive a payment and have met the Payment Threshold, the process starts at the beginning of each month, and the payment should land in your account by the 15th. 

If the normal pay date falls on Sunday, we will pay on the following Monday.

Things that can impact getting paid on time:

• If your Paypal account is unverified, you’ll need to claim your payment manually.
• If your orders haven’t shipped by the end of the previous month, they will be included in the following month’s pay cycle unless they’re canceled before shipping.
• You will not be paid for orders that are canceled before shipping. 
• Ensure that if you’re updating your payment details, it is done before the end of the month.
• Your Printerval Standard account fee was applied and your final monthly earnings didn’t reach the payment threshold. 

It sometimes happens, especially during peaks of activity (one thinks in particular of the Christmas shopping period), that the manufacture of products takes a little delay. However, your sales remain awaiting payment until they have been sent to customers. 

Once shipped, these orders will be marked as “To be paid” in your sales history, until the corresponding earnings are paid, which is the next payment cycle . After which, their status will show “Paid”.

Currently, there is no system in place for independent artists to donate their own sales through the Printerval marketplace.

If you would like to donate the sales from a specific product or design, we suggest that you monitor your sales and payment history pages. This way, you can make a considerate donation to a charity of your choice.

For privacy reasons we cannot disclose any personal information about the customers. However, If you’d like to send a message to your buyers every time you sell, you can do so here.

If you’re logged in to your account, you will only pay the absolute base price for your own product. This means we are not charging you a margin for the sale, as you would be paying yourself a margin only to receive it as a payment once you meet our pay threshold. So we thought it best to let you keep the margin instead.

Self-purchases will not show up in your sales history and you will not receive any sales or notifications via email for those transactions.

If you’d like to register a margin for the sale, please make sure you are logged out of your Printerval account when making purchases.

The clock keeps ticking and you’re yet to receive your payment? There are three main reasons why this might be happening to you. Let’s rule them out! 

1. Your payment is on the way! Payments start being processed at the beginning of each month, but the process takes time. You should see the payment in your account by the 15th.
2. You haven’t reached the Payment Threshold. The Payment Threshold requires independent artists to reach at least $20 (£20 or €20) in earnings to be able to receive their payment. 
3. Your PayPal account is not verified. A verification step is included to ensure that all payments via PayPal are legitimate.
4. The order has not shipped, or the shipping date of the product you sold is not within the pay cycle. It might happen that you make the sale within the pay cycle, but the product shipped after the pay cycle ended. As the sales of a product are not made payable until it ships, those earnings will then account for the following pay cycle. 
5. Your account was suspended. 

If you’ve reached the Payment Threshold, your PayPal account is verified, your account is in good standing, and you haven’t received your payment yet, please get in touch, and we’ll be more than happy to investigate!