Why haven’t I been paid?

The clock keeps ticking and you’re yet to receive your payment? There are three main reasons why this might be happening to you. Let’s rule them out! 

1. Your payment is on the way! Payments start being processed at the beginning of each month, but the process takes time. You should see the payment in your account by the 15th.
2. You haven’t reached the Payment Threshold. The Payment Threshold requires independent artists to reach at least $20 (£20 or €20) in earnings to be able to receive their payment. 
3. Your PayPal account is not verified. A verification step is included to ensure that all payments via PayPal are legitimate.
4. The order has not shipped, or the shipping date of the product you sold is not within the pay cycle. It might happen that you make the sale within the pay cycle, but the product shipped after the pay cycle ended. As the sales of a product are not made payable until it ships, those earnings will then account for the following pay cycle. 
5. Your account was suspended. 

If you’ve reached the Payment Threshold, your PayPal account is verified, your account is in good standing, and you haven’t received your payment yet, please get in touch, and we’ll be more than happy to investigate!