What to Do If There’s a Chargeback in My Shop?
What is a Chargeback?
A chargeback occurs when a cardholder disputes a transaction with their credit card issuer or PayPal, resulting in the reversal of the transaction and the amount returned to their account.
In these cases, the Card-issuing bank or Printerval’s payment processing partner will reach out to Printerval to request detailed transaction information to resolve the dispute. Printerval may also ask you for additional information to assist in this process.
Why Do Buyers Request Chargebacks?
Buyers may request a chargeback for several common reasons, including:
– The cardholder believes they did not authorize the transaction and suspects their card was used fraudulently.
– The order was not delivered.
– The order was delivered but does not match the description in the product listing.
– The order was damaged upon receipt.
Please note that while these are common reasons, there may be other causes for a chargeback that are not listed here.
How to Resolve a Chargeback
When Printerval receives a chargeback notification, you may be required to provide additional information to help resolve the dispute.
Printerval will email you at the address associated with your account, detailing the request and the deadline for your response.
Providing all requested information can help you avoid unwanted deductions from your account.
If a refund is necessary, the amount will be processed as a direct debit from your Printerval payment account, rather than a traditional refund.
This approach helps prevent accidental double refunds to the cardholder while ensuring more transparent financial management for you.
How to Minimize Chargeback Risks
To minimize chargeback risks and improve your rating in the Seller Ranking, provide clear, honest product information and thoroughly check the quality before shipping.
Maintaining a positive shopping experience through a transparent return policy and responsive customer service will help you gain trust with buyers.
Additionally, choose reliable shipping partners that offer tracking and delivery confirmation to protect your interests in disputes.
