Why is My Payment on Hold?

If your payment is on hold, it may be due to several factors. Please review the following possible reasons:

Your Payment Is Being Processed

Payments follow a monthly cycle, with processing beginning at the start of each month. As this process takes time, funds are typically expected to be available in your account around the 15th.

You Have Not Met the Payment Threshold

To receive a payout, sellers must accumulate at least $20 (£20 or €20) in total earnings. Any earnings below this threshold will be transferred to the next payment cycle.

Your PayPal or PingPong Account Is Not Verified

To maintain security and compliance, PayPal and PingPong require account verification. If your account has not yet been verified, please check your settings and complete the verification process.

Your Order Has Not Been Completed, or the Shipping Date Falls Outside the Payment Cycle

Payments are only processed for completed orders, meaning the product must have been shipped. If an order was placed within a payment cycle but shipped after the cycle ended, the corresponding earnings will be included in the following payment cycle.

Your Account Has Been Suspended

If your account is temporarily suspended due to a policy violation or other reasons, all payments will be placed on hold until the issue is resolved.

**Need Further Assistance?**

If your payment has not arrived despite meeting the threshold, verifying your PayPal or PingPong account, and maintaining a good account standing, please get in touch with our support team for further assistance.