How to Manage Orders on Printerval?

I. Order Management Page Structure

1. Essential Functions

• Search: Quickly search for orders by order number, customer name, or status.

Example: To check for unconfirmed orders in the week, you can filter by the ‘Waiting’ status.

• Order Status: Track the progress of orders from ‘Waiting’ to ‘Delivered’.

Example: When a customer asks about the status of their order, you can easily look it up and respond promptly.

• Start Day/End Day: Filter orders by date range to track your sales performance.

Example: To view the revenue for this month, filter from the 1st to the 30th.

• Fulfillment By: Filter orders based on the handler (System/Seller).

Example: To see the orders you are handling, select ‘Fulfillment by Yourself’.

• Export: Export an Excel file with a summary of orders for reconciliation purposes.

Example: Export a report to summarize your revenue at the end of the month.

2. Business Performance Overview

This section summarizes your business performance with key data points:

• Total Order: The total volume of orders processed, providing an insight into your business performance.

Example: If you have sold 500 orders this month, you may want to set a higher target for the next month.

• Total Amount: The total revenue from the orders processed, helping you assess your store’s performance.

Example: You can compare revenue over time to evaluate the effectiveness of promotions.

• Total Product Sold: Track your best-selling products to optimize your sales and marketing strategies.

Example: If a T-shirt has sold 200 units, consider restocking and increasing ad spend for that item.

II. Order Management Process (Fulfillment by Yourself)

1. Process for Confirming or Cancelling an Order

• Step 1: Go to the Seller Dashboard, select Order Management, and click on the Fulfill Order tab for the order you want to process.
  
• Step 2: Click the Waiting tab (next to the order number).
  
• Step 3: Select Confirm or Cancel the order to complete the process.
  
  

2. Order Processing Steps

• Step 1: Confirm Order: Review the order details and change the status from ‘Waiting’ to Confirm or Cancelled.

• Step 2: Prepare and Package: Carefully pack the items, ensuring the correct quantity and product types.
  
• Step 3: Update Shipping Tracking: Add the tracking number and provide customers with instructions on how to track their orders.
  
• Step 4: Track Shipment: Monitor the delivery status through the tracking number and resolve any issues quickly.
  
• Step 5: Confirm Delivery: Mark the order as completed and encourage customers to leave a review.
  
  

3. Instructions for Creating and Sending a Tracking Number

• Step 1: Go to Fulfill Order.
  
• Step 2: Find the Shipping Tracking section, then click Edit.
  
• Step 3: Enter the tracking number and click Save.
  
  
  

III. Handling Common Issues

• Customer Didn’t Receive the Order: Check the tracking number and contact the courier service to confirm the details.
  
• Wrong or Missing Items: Apologize to the customer and offer a swift exchange or refund to ensure customer satisfaction.
  
• Customer Wants to Cancel the Order: Address the cancellation request promptly and ensure the refund policy is straightforward and transparent.