Chat Regulations on Printerval

Introduction

The Chat feature on Printerval is designed to facilitate effective communication between Sellers and Buyers, enhance the shopping experience, and ensure professionalism in transactions. To maintain a healthy business environment, Printerval requires all Sellers and Buyers to comply with the following chat regulations.

Violations of Chat Regulations

Any actions that violate Printerval’s communication policies when Sellers or Buyers interact via the Chat system will be considered violations.

1. Use of Inappropriate or Offensive Language

Violations include, but are not limited to:

• Using offensive, defamatory, threatening, or harmful language towards the other party or any third party.
• Engaging in a speech that discriminates based on race, gender, religion, politics, or any other form of discrimination.
• Sending images or content that are inappropriate or unprofessional.
  

2. Requesting Buyers to Cancel Orders

• Any form of coercion, encouragement, or request for Buyers to cancel orders for any reason is strictly prohibited.
• Violating this regulation may impact the Seller’s order success rate.
  

3. Directing Transactions Outside Printerval

Both Sellers and Buyers are strictly prohibited from attempting to conduct transactions outside Printerval, including but not limited to:

• Sharing phone numbers, emails, or personal contact information to complete transactions externally.
• Sending links to other platforms (e.g., personal websites, social media, other e-commerce platforms).
• Sharing images containing phone numbers, contact details, or third-party information.
• Suggesting alternative payment or transaction methods outside Printerval’s system.
  

4. Spamming Messages

Sellers and Buyers must not send messages that cause inconvenience or negatively affect the other party’s experience, including:

• Sending messages unrelated to the transaction.
• Repeatedly sending identical or unnecessary consecutive messages.
• Sending unsolicited advertisements or promotional content.
• Sending misleading, deceptive, or fraudulent messages.
  

5. Abusing Promotional Programs

Any fraudulent activity related to Printerval’s promotions is strictly prohibited, including:

• Using multiple accounts to claim promotions.
• Encouraging or instructing others to commit promotional fraud.
• Sharing discount codes or misusing promotional programs unfairly.
  

6. Abusing Return & Refund Policies

Fraudulent actions related to returns or refunds include:

• Providing false information to obtain refunds.
• Exploiting return policies for personal gain.
• Sending products that do not match the description while refusing to accept complaints.
  
  

Consequences of Violations

Any violation may result in the following penalties:

Violation	Consequence
Use of inappropriate or offensive language	First offense: Warning Second offense: Account suspension
Requesting Buyers to cancel orders	Advertising restrictions, impact on order success rate
Directing transactions outside Printerval	Account suspension
Spamming messages	First offense: Warning Second offense: Account suspension
Abusing promotions	Account suspension
Abusing return & refund policies	First offense: Warning Second offense: Account suspension

1. Advertising Restrictions

• The Seller’s products will be removed from Printerval’s advertising listings.
• The Seller will still have access to their account and Chat features.
  

2. Account Suspension

• Violators will be unable to access their Printerval account.
• All ongoing transactions may be reviewed and handled according to platform policies.
  
  

Compliance Guidelines

To maintain a transparent and professional business environment, both Sellers and Buyers should adhere to the following principles:

• Communicate in a polite, professional, and transparent manner.
• Avoid engaging in any fraudulent activities related to transactions, promotions, or return policies.
• Refrain from cooperating with third parties in fraudulent schemes.
• Report any violations to ensure a fair and secure business environment on Printerval.
  
  

Conclusion

Adhering to these Chat Regulations helps protect the rights of both Sellers and Buyers while ensuring the sustainable growth of the Printerval community. Any violations may directly impact your activities on the platform. Please maintain professional communication and respect Printerval’s policies.