Shipping Policy
1. Introduction
Printerval requires sellers to be responsible for packaging and shipping goods to customers safely and on time. This policy applies to sellers who fulfill their orders themselves (it is not applicable when Printerval fulfills orders).
2. Shipping Your Items
Sellers must ensure that orders are shipped on time, according to the processing time specified or as agreed with the buyer. If there are any delays, the seller must notify the buyer and find an appropriate solution. If the order cannot be fulfilled, the seller must cancel the order and issue a refund to the customer.
Sellers are responsible for packaging and shipping the items they sell. If you use a third-party shipping service, please note that you remain fully responsible for ensuring your buyer receives their order.
By selling on Printerval, you agree to:
- Provide an accurate “shipping from” address.
- Specify shipping costs and processing times in your listings.
- Ship the order promptly, within 30 days of the sale, unless a different processing time is agreed upon.
- Comply with all domestic and international shipping and customs regulations.
- Ship to the address provided by the buyer.
- Mark orders as shipped when you have shipped them.
- Charge a reasonable shipping fee based on your shipping profile.
- Provide tracking information so that the buyer can follow their order.
3. Shipping Restrictions
Sellers must not ship counterfeit goods or items that violate legal or platform regulations.
Sellers must comply with all import/export regulations when shipping internationally.
Note: Printerval does not provide shipping labels. Sellers are fully responsible for managing and executing the shipping process.
4. Customs and Import Taxes
When selling internationally, sellers must comply with each country’s customs regulations. Buyers may be required to pay import taxes and other fees upon delivery. Printerval is not responsible for these fees.
5. Shipping Issues
In the event of issues with shipping issues (lost items, damaged goods, incorrect delivery address, etc.), the seller must assist the customer and work with the shipping carrier to resolve the problem.
The seller must keep the buyer informed by providing updates on the resolution process and ensuring the buyer receives timely support.
Dispute Resolution Process:
- Receive the complaint from the customer.
- Open a support ticket or send an email to Printerval’s support team.
- Work directly with the shipping carrier, if needed, to resolve the issue.
- Provide updates to the customer and resolve the issue according to their request.
6. Printerval’s Role in Dispute Resolution
Printerval will assist sellers and customers in resolving shipping-related disputes, but only within the scope of information related to the platform and customer requirements. In cases where the seller fulfills the order themselves, Printerval does not directly work with the shipping carrier.
In cases of lost items, damage, or issues caused by the shipping carrier’s fault, the seller must proactively contact and work with the chosen carrier to resolve the issue.
7. Compliance with Laws
Sellers must comply with all relevant laws concerning the shipping of goods, including import/export regulations and the list of prohibited items.
Printerval does not provide shipping labels. Sellers are responsible for handling all shipping and resolving any shipping-related issues.
Important Note
Printerval does not provide shipping labels. Sellers are responsible for handling all shipping and resolving any shipping-related issues.
