What if I have to pay customs fees?

If you were asked to pay customs duties to collect your order, request a refund by following these steps:

1. We invite you to pay the requested amount, if possible.
2. Then take a photo of the receipt, clearly showing the amount displayed and payment confirmation.
3. Submit a form (using the button below), along with the receipt photo and order number.
4. Our customer service will reimburse the additional costs as soon as possible and will confirm it to you by e-mail.