How to request and exchange (size, style, or color problem)?

If you mistakenly ordered a Kawaii tank top for your grandmother or an XXL t-shirt for your baby, don’t panic. We can replace your order or send you a voucher in the following cases:

• you made the wrong color / size / cut when buying a garment,
• you chose the wrong type when purchasing.

There is no need to return your order to us at this stage. Just have your email address and order number ready, then send a request here

Then, all you have to do is wait a little bit before you receive our confirmation email.

Redeem a gift
Your mum gave you a pair of cute leggings, but she got the wrong size (we are all still children in the eyes of our mums). No problem! All you need is your order number and Môman’s email address (or the person who gave you this gift).

If you don’t have this information, contact the person who gave you your Printerval gift. We will not be able to proceed with the return or exchange before having received these two pieces of information.