Payment questions

Estimated reading: 6 minutes 775 views

Klarna FAQs

Klarna, what is it?

Klarna is a payment service that makes it easier for you to buy what you want or need. More than 100 million users and 200,000 online stores around the world have already adopted it.

How do I pay with Klarna?

Pay now: Pay directly by credit/debit card or via your bank account to keep control over your purchases. It’s fast, secure, easy and smooth.

Pay later: The “Pay later” option is a credit solution that allows you to pay within 14, 21 or 30 days after your purchase (depending on what is possible in your country), without interest or fees. You can select it on the Klarna app or the Klarna website when paying by credit card or debit card. When your order has been confirmed, Klarna will send you an e-mail with details of all the relevant information. The Klarna app also allows you to view payments already made and those to come.

Several times: The “Payment in installments” option is a credit solution that allows you to spread the payment of a purchase over several installments of the same value. Klarna will automatically charge the amounts to the debit or credit card you entered during your purchase, taking the stress out of missing a deadline.

Who can use Klarna?

To use the credit options offered by Klarna, you must be at least 18 years old and a resident of the country where you are located. Note that when you choose Klarna, the information you provided and your financial status are verified.

Can I pay for several successive orders with Klarna?

Yes, absolutely! If you see the “Klarna” option displayed during checkout, this payment method is available. Moreover, each time you choose it, Klarna will check if it will be possible for you to reuse this service for other orders.

What options are available on Klarna and in which countries?

The services offered by Klarna vary depending on your country. In all cases, the options available to you will be displayed when paying for your order.
Note: Funding options through Klarna are not currently available on Printerval.

On Printerval, payment via Klarna is only available for the following countries: Australia, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, United States and United Kingdom.

What criteria does Klarna use to verify that I am eligible?

Klarna takes various factors into account, such as the amount of the purchase or the payment history. If you are 18 or older, you will put the odds in your favor by providing your full name and exact address, as well as having it delivered to the same address as the billing address. In addition, each order is evaluated individually: it is not because you have already paid once with Klarna that authorization will be given to you for each purchase, and conversely, a refusal does not mean that your next purchases will be systematically refused.

What information do I need to provide Klarna for my payment?

If you want to pay for your order via Klarna, you will need to provide your phone number, email address, current billing address and credit/debit card bank details. In the event that Klarna needs to contact you urgently, Klarna will use the telephone number provided by you. For everything else, Klarna will contact you by email.

Will Klarna check my creditworthiness?

If you pay with Klarna, Klarna will perform a credit check. In other words, Klarna will check certain information in your credit file to ensure your creditworthiness and will rely on it to validate or not your purchase.

Can I pay before my due date?

Absolutely ! To do this, log in to your account on the Klarna app or on Klarna.com .

I have other questions regarding payments. Who should I contact ?

Go to the Klarna application or to the section dedicated to customer service on the website, where you will find an FAQ as well as various means of contacting Klarna (chat, telephone).

I requested a refund. How will I get reimbursed?

You will get your refund on the debit or credit card used during your purchase.

I received a confirmation, but not my order yet.

If you have not received your order, please contact Printerval to verify the status of your order and delivery. Alternatively, you can also contact Klarna Customer Service and request that they extend your payment due date or put your purchase on hold in the Klarna app until your order arrives.

What are your payment methods?

Payment methodsCountry
Visa, Mastercard and American Express (credit/debit cards and prepaid cards – via Stripe) Worldwide See the list here
Buy now, pay later: Afterpay/Affirm/Klarna (via Stripe)United States*
PayPalSee the list here

Note: All of your online transactions must be associated with a billing address. Make sure that the billing address mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use this form of payment. Please check further information about the Buy Now Pay Later transaction here.  

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

Do you accept cash on delivery?

At this time, we do not support cash on delivery (COD) or bank transfer payments. If you do not have a bank card, please note that you can pay for your purchases via PayPal or by SOFORT transfer (check availability in your country), these payment methods only requiring your bank details.

How long will it take for me to get my refund?

Depending on your bank’s processing time, a refund may take 5-10 business days to appear on your bank statement.

Unless it is done shortly after the order has been placed  ! In this case, we will simply reverse the payment for the order before it is debited from your account and the transaction will not appear on your account statement.

We will send you a confirmation email as soon as we have canceled and refunded your order. And if your order was paid for via PayPal, you will also receive an email from them confirming that the refund has been issued.

Is it possible to use several payment methods for the same purchase?

You should use one method for the same purchase.

Share this Doc

Payment questions

Or copy link